Technology Press Releases - Hospitality Net

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September 9, 2024

AI in hospitality: Creating personalized customer experience

From AI-powered room service that knows your guest’s favorite midnight snack to chatbots that give travel advice like a seasoned globetrotter, artificial intelligence (AI) in hospitality is like having a unicorn in your hotel garden. You can use it to attract customers, wow them with unique, personalized experiences, and learn more about your business and customers to stay ahead of the game. Whether you're running a hotel, restaurant or travel service, AI is the technological assistant that can set you and your brand apart.

September 9, 2024

How Creative Conversation with GenAI Can Unlock the Dream Destination You’ve Never Heard Of

While crowds flock to the world’s most popular destinations this peak travel season, Booking.com’s research reveals that a large subset of travelers (56%) are eager to venture off the beaten path, in search of lesser-known locations and experiences.

September 6, 2024

Why Modernise Your Hotel’s Obsolete PMS

Staying ahead of guest expectations and operational challenges is not just an option—it’s a fundamental necessity. The Property Management System (PMS) is crucial in achieving this. A modern, next-generation PMS is the backbone of a hotel’s operations, providing integrated functionality across various departments, from reservations and guest services to housekeeping and revenue management. Upgrading to a state-of-the-art PMS is crucial for a hotel’s digital transformation and overall success. Let’s explore how upgrading a hotel’s PMS can impact a hotel’s success. Let’s explore how upgrading a hotel’s PMS can impact a hotel’s success.

August 9, 2024

ICYMI: U.S. Travel’s Commission on Seamless and Secure Travel Makes Capital Area Airport Field Visits, Advances Work to Modernize Travel Process

Last week, over the course of two days, U.S. Travel Association’s Commission on Seamless and Secure Travel convened to advance their work to innovate the travel process and determine how the United States can more effectively compete for global travelers. The Commission toured Washington Dulles International Airport with U.S. Customs and Border Protection (CBP) officials and the Transportation Security Administration (TSA) Systems Integration Facility near Reagan National Airport with TSA Administrator David Pekoske.

U.S. Travel Association

August 8, 2024

Corporate Travel Industry Must Embrace Emerging Technology to Remain Competitive and Accelerate Growth According to New Research from GBTA and Cvent

The time for technology to transform, disrupt and accelerate business travel growth is here – according to a new study, “The Future is Now: Technological Transformation in Corporate Travel,” published today by the Global Business Association (GBTA), the world’s premier business travel and meetings trade organization, and made possible by Cvent, an industry-leading meetings, events, and hospitality technology provider.

GBTA and Cvent Europe Ltd

August 2, 2024

The Power of Integrated Payments in Hospitality Businesses

When guests check into a hotel or enjoy a meal at a restaurant, they expect more than just essential services—they seek an exceptional experience. From reservation to payment, an integrated payment system is crucial for meeting these expectations. Here’s why.

Shiji and Planet

July 30, 2024

HITEC Rewind: Terence Ronson Interviews Wietse Bijzeit on AI in Hospitality

At HITEC 2024, Terence Ronson sat down with Wietse Bijzeit, Vice President, Global Solutions Architect at Shiji Group. They discussed the impact of AI on the hospitality industry, data privacy challenges, and the future of technology in hotels. Here are the highlights from their conversation.

By Wietse Bijzeit and Terence Ronson

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Hospitality Net

July 30, 2024

AI in hospitality: Personalizing and enhancing guest services

This article was written as part of HFTP Digital Horizons 360 Symposium in Palma de Mallorca and also appeared in the inaugural issue of HFTPs magazine TechFin Hospitality.In the fast-paced world of hospitality, guest service is undergoing a transformative shift, due to the further digitalization and the growing importance and integration of Artificial Intelligence (AI) technologies.

July 29, 2024

HITEC Rewind: Michael Toedt of dailypoint on AI and Hospitality Strategy

At HITEC 2024, Simone Puorto interviewed Michael Toedt, CEO and Founder of dailypoint, to discuss the company's evolution, the current state of AI in the hospitality industry, and the critical importance of having a central strategy for guest data.

By Simone Puorto and Michael Toedt

July 26, 2024

HITEC Rewind: Brian Batts of Revinate on Enhancing Guest Experience and Data Integration

At HITEC 2024, Simone Puorto interviewed Brian Batts, Vice President of Global Partnerships at Revinate. They discussed Revinate's approach to improving guest experiences and driving direct bookings through effective data integration and partnerships.

By Simone Puorto and Brian Batts

July 25, 2024

HITEC Rewind: Niki Stone-Johnson of Otelier on Integrating AI and Automation in Hospitality

At HITEC 2024, Simone Puorto interviewed Niki Stone-Johnson, Chief Product Officer at Otelier. They discussed Otelier's innovative solutions in hospitality technology, focusing on business intelligence, budgeting, forecasting, and back-office automation. This conversation is part of our HITEC 2024 series, offering insights from industry leaders.

By Simone Puorto and Niki Stone-Johnson

July 25, 2024

HITEC Rewind: Sankar Narayan of SiteMinder on Moving Beyond Channel Management

At HITEC 2024, Simone Puorto had a conversation with Sankar Narayan, CEO of SiteMinder. They discussed SiteMinder's evolution from a channel management provider to a broader smart platform integrating distribution, intelligence, and execution for hoteliers. This interview is part of our HITEC 2024 series, showcasing insights from leaders in hospitality technology.

By Sankar Narayan and Simone Puorto

July 23, 2024

HITEC Rewind: Tina Markowitz of Cendyn on Global Strategy and the Power of Data

At HITEC 2024, Simone Puorto sat down with Tina Markowitz, Vice President of Global Strategy at Cendyn. They discussed the company’s comprehensive approach to hospitality technology, the impact of recent acquisitions, and the evolving role of data and AI in the industry. This interview is part of our HITEC 2024 series, offering insights from leading voices in hospitality tech.

By Tina Markowitz and Simone Puorto

July 22, 2024

HITEC Rewind: Klaus Kohlmayr of IDeaS on Revenue Management and AI Integration

At HITEC 2024, Simone Puorto interviewed Klaus Kohlmayr, Chief Evangelist and Development Officer at IDeaS. They delved into the evolving landscape of revenue management, the shift to cloud-based solutions, and the transformative role of AI in the hospitality industry. This interview is part of our HITEC 2024 series, providing insights from top industry leaders.

By Klaus Kohlmayr and Simone Puorto

July 22, 2024

HITEC Rewind: Roland Smith of SALTO Systems on Biometrics and AI in Hospitality

At HITEC 2024, Simone Puorto interviewed Roland Smith, Hospitality Industry Leader at SALTO Systems. They discussed the latest advancements in access control technology, the role of biometrics, and the impact of AI in the hospitality industry. This interview is part of our HITEC 2024 series, bringing you key insights from industry leaders.

By Simone Puorto and Roland Smith

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Hospitality Net

July 19, 2024

HITEC Rewind: Tim Hansen of Agilysys on Innovation and Guest Experience in Hospitality

At HITEC 2024, Simone Puorto sat down with Tim Hansen, Vice President of Sales Hotels & Resorts at Agilysys. They discussed the latest trends in hospitality technology, the importance of guest choice, and the future direction of property management systems. This interview is part of our HITEC 2024 series, bringing you key insights from industry leaders.

By Tim Hansen and Simone Puorto

July 19, 2024

HITEC Rewind: Amadeus' Joe Youssef on Data and AI in Hospitality

At HITEC 2024, Simone Puorto had an insightful conversation with Joe Youssef, Executive Vice President of Commercial for North America at Amadeus. They discussed the evolving role of technology in hospitality, the impact of data on decision-making, and the future trends shaping the industry. This interview is part of our HITEC 2024 series, bringing you key insights from leading industry experts.

By Joe Ahmed Youssef and Simone Puorto

July 18, 2024

HITEC Rewind: Dave Collier on Data and AI in Hospitality

During HITEC 2024, Simone Puorto sat down with Dave Collier, Chief Revenue Manager at Lighthouse, to discuss the company's recent rebranding, their focus on data and business intelligence, and the transformative potential of AI in the hospitality industry. This interview is part of our HITEC 2024 series, highlighting key insights from industry leaders.

By Simone Puorto and Dave Collier

July 18, 2024

HITEC Rewind: Ian Millar on Hospitality Education and Technology

During HITEC 2024, Hospitality Net's Terence Ronson interviewed Ian Millar, Senior Lecturer of Information Technology at EHL Hospitality Business School. Millar shared his insights on the state of hospitality education, the integration of technology in the industry, and the challenges and opportunities faced by educational institutions. This interview is part of our HITEC 2024 series, where industry leaders provide their perspectives on the future of hospitality technology.

By Terence Ronson and Ian Millar

July 17, 2024

HITEC Rewind: Ira Vouk on the Future of AI in Hospitality

During HITEC 2024, Hospitality Net's Simone Puorto sat down with Ira Vouk, a multifaceted leader in the hospitality industry, to discuss the transformative potential of artificial intelligence (AI) in hospitality. Vouk, an educator, consultant, author, and tech entrepreneur, shared her insights on AI's evolving role and its future implications for the industry. This interview is part of our HITEC 2024 series, where industry leaders share their predictions for the future of hospitality technology.

By Simone Puorto and Ira Vouk