Press Releases

Hilton Expands On‑Property Messaging in Response to Changing Traveler Communication Preferences

Late check-out request. Extra pillows. Wine glasses. Replacement toothbrush. Just send a text. To support the growing need for frictionless travel and introduce easier ways for guests to engage with hotel teams, Hilton is expanding its mobile messaging platform to its more than 7,000 Hilton properties worldwide by the end of 2024. The system, developed in partnership with Kipsu, the industry-leader in real-time engagement, will enable messaging via the Hilton Honors app, SMS, WhatsApp and other messaging channels.

Hong Kong Poly Researchers Investigate The Growing Role for Service Robots In The Hospitality Industry

The COVID-19 pandemic catapulted the hospitality industry into a more digitised future. Coupled with the vast social changes and prominent safety concerns, this wave of technological innovation could transform the hospitality workforce, according to Professor Seongseop (Sam) Kim of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-authors. Service robots could solve many of the safety concerns felt to this day, but how are they perceived by customers? To probe these issues in more depth, the researchers investigated how feelings of safety and the intention to visit an establishment are shaped by the presence of robot baristas, as well as the influence of vaccination status and mask-wearing.

ITB Berlin 2024: A strong focus on Travel Technology

Forward-looking ideas for the travel industry: under the new heading ’Take Travel Technology to the next Level. Together.’, the World’s Leading Travel Trade Show is giving innovative Travel Technology solutions its biggest platform to date. Providers from over 30 countries are represented in a total of five halls, while the popular eTravel Stage will again be a magnet with an impressive programme of panels, keynote speeches and lectures.

PolyU develops the first self-adaptive platform for tourism demand forecasts across the Greater Bay Area

Total international visitor arrivals to the Greater Bay Area (GBA) are forecasted to recover to the pre-pandemic level at close to 130 million by the end of 2024, and the total number of inbound visitor arrivals to Hong Kong to recover to the 2018 level of 65 million by 2025. These are some of the findings released by the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) today at the launch of a new forecasting platform under the project entitled The Development of an Automated and Self-Adaptive Tourism Demand Forecasting Platform for the Greater Bay Area (GBA-TDFP).

Tech Innovation Event by BLLA

BLLA announces its exclusive Roundtable discussion and Summit being held Sunday, January 21, 2024, in downtown Los Angeles at the Redbird owned by Chef Neal Fraser who's Fraser’s flagship restaurant features Modern American cuisine that is refined yet approachable and highlights the multi-cultural influences of Fraser’s native city – Los Angeles.BLLA Events continuously evolves and the smaller, more intimate events are a beloved part of the organization, per the feedback from attendees. We are thrilled to welcome guests to the Hotel Technology & Innovation Summit, set in the vibrant heart of Downtown Los Angeles with keynote speaker, Vaughn Davis, CEO of Relevant Hospitality. This isn't just another conference; it's a nexus for the most brilliant minds in the hospitality industry.Why Attend?🚀 Meet the Disruptors: Connect with a small, hand-picked group of innovators and industry disruptors. You'll be in the company of those who are redefining the future of hospitality.🤝 Intimate & Impactful: We believe in quality over quantity. Our event is designed to be intimate, fostering organic relationships and meaningful dialogues that invoke radical change.💡 Innovative Ideas, Real Solutions: Dive into sessions that challenge the status quo. Be part of discussions that turn revolutionary ideas into real-world solutions.📍 Right People, Right Place, Right Time: This is where the magic happens. The right conversation at the right moment can spark a transformation in your business and career.Details:Date: This Sunday, January 21Venue: Downtown Los AngelesDress Code: Business CasualSpots are limited, as we aim to keep this event as exclusive and engaging as possible. Reserve your seat now and be part of the revolution in hotel technology and innovation.Register NowLooking forward to welcoming you!

Registration and Hotel Reservations are Now Open for HITEC 2024

Hospitality Financial and Technology Professionals (HFTP®), producers of the Hospitality Industry Technology Exposition and Conference (HITEC®), has announced that attendee registration for this year’s North American event is now alongside hotel reservations via HITEC’s official housing service.

Archipelago International and HBX Group Forge Strategic Partnership to Drive Expansion and Enhance Travel Experiences

Archipelago International, Southeast Asia's largest hotel operator, has forged a strategic partnership with HBX Group, a leading global B2B TravelTech company. This two-year agreement will leverage the complementary strengths of both parties to drive expansion, enhance travel experiences, and redefine the B2B travel landscape.

HFTP Announces 2024 HITEC Dubai Advisory Council

Hospitality Financial and Technology Professionals (HFTP®), producers of the Hospitality Industry Technology Exposition and Conference (HITEC®), is pleased to announce the industry experts that global exhibition powerhouse dmg events has put together to serve on the advisory council for HITEC Dubai 2024. Co-located with The Hotel Show Dubai, the event will be held 4-6 June 2024 at the Dubai World Trade Centre in Dubai, UAE. 2024 marks the fourth year that HFTP is co-producing HITEC with dmg. Register to attend.

HFTP Announces 2024 HITEC North America Advisory Council

Hospitality Financial and Technology Professionals (HFTP®), producers of the Hospitality Industry Technology Exposition and Conference (HITEC®) has assembled an expert group of industry professionals to serve on the advisory council for its upcoming North American event. HITEC is the largest and longest-running nonprofit event of its kind hosting 300+ exhibiting companies and a thoughtfully designed education program with over 50 education sessions. In its five-plus decades, HITEC has become a respected, must-attend event for the industry. HITEC 2024 will take place from June 24–27 at the Charlotte Convention Center in Charlotte, North Carolina USA.

“Accor’s Digital Transformation: Building a Best-in-Class Client Experience”: Insights from 5 Leaders

We sat down with five key leaders to discuss our best-in-class digital customer journey program, a key milestone in our Group’s digital transformation. Better engaging and interacting with our clients, empowering our regions and teams, and contributing to business growth, this wide-scale program transforms the way we work and enhances our client experience at every step of their journey across all channels, through a seamless, personalized experience.