Point Hotel Brisbane deployed Canary Technologies across messaging, check-in, checkout, and upselling, saving 300 staff hours in six months and generating over AUD 60,000 in ancillary revenue.
X Hospitality used Cloudbeds' open API to build a front desk-free, mobile-first operation at The Blue Hotel Bondi, a model now replicated across 40+ staff and multiple properties in Australia.
G'day Group GM Louise Kipling shares how the 330-property Australian network transformed guest feedback from post-stay reporting into a real-time operational system, including mid-stay pulse checks and network-wide fixes driven by sentiment data.
Lexis Hotel Group used Amadeus iHotelier Suite to shift to a direct-first strategy in 2025, recovering $502K via cart abandonment tools and achieving 37% total revenue growth amid reduced inbound travel.
Wharf Hotels replaced Excel-based budgeting with FairPlanner software, reducing manual work and improving forecasting accuracy across 60% of properties in China.
Paradise Resort implemented HiJiffy's AI platform achieving 531 bookings worth AUD $750K through automation, with 82% guest engagement on WhatsApp messaging.
Village Accommodation Group, New Zealand owned and operated, manages a range of accommodation properties across many sectors of hospitality in 3, 4 and 5-star markets; including boutique luxury hotels, studios, apartments, and executive townhouses. Amongst the properties they manage are the uniquely designed mid-century Ohtel 5-star boutique hotels on Oriental Parade in Wellington, and the vibrant Viaduct Harbour in Auckland.
Belmont Hotel Manila is a 4-star hotel strategically located across from the airport, NAIA Terminal 3, and within the renowned entertainment destination of Newport City in Manila. It is a “home away from home” for local and international business travelers as well as vacationers who seek convenience, safety, and consistency in excellent service. Belmont Hotel Manila is proudly a local brand that is part of Megaworld Hotels & Resorts – one of the largest hospitality chains in the Philippines.
The Sudima Hotels brand has been operating since 2000 in New Zealand, and its unique approach to building and operating hotels has earned them the distinction of being the only carboNZero certified hotel chain in New Zealand.
Professor Peng Liu and Terence Loh ’97, MBA ’06 challenge students to solve a real-world business problem in their case study, “Real Estate: Private Equity Investment in Shanghai.” This research was published jointly by the Center for Hospitality Research and the Center for Real Estate and Finance.
The launch of the Phuket Sandbox on July 1, 2021, is an important step on the road to recovery from COVID-19 and a measure that many other destinations in the Asia-Pacific region could soon mimic.