The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) has launched the PolyU Tourist Satisfaction Index (PolyU TSI) today (17 December) to gauge the satisfaction level of inbound tourists by countries and regions.
The Cornell Nanyang Institute of Hospitality Management (CNI) is endorsing the Gaming Executive Summit, which takes place at the Grand Hyatt in Singapore this week.
The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) is ranked no. 2 in the world among academic institutions in hospitality and tourism based on total research output in the 11 leading hospitality and tourism journals over the 15-year peroiod from 1992 to 2006. This is another concrete proof that SHTM is committed to achieving global excellence in hospitality and tourism education.
In a special ceremony with the Hon. Martin Ferguson MP, Minister for Resources, Energy and Tourism, Australia’s Hyatt hotels announced today the launch of the Pacific School of Hospitality (PSOH). Showing a continued dedication to employee training and customer service, participating Hyatt hotels in Australia including Grand Hyatt Melbourne, Hyatt Hotel Canberra, Hyatt Regency Coolum, Hyatt Regency Perth, Hyatt Regency Sanctuary Cove, Park Hyatt Melbourne and Park Hyatt Sydney have launched the PSOH, which provides associates working in these hotels with continuous workplace learning.
I am entering my second week of teaching Special Event Management at the Florida International University Tianjin Center, a branch of the Florida International University (FIU) School of Hospitality and Tourism Management, in Tianjin, China. The school is a joint venture between the government of China and FIU and is training 1,000 students to become hospitality industry professionals in a country where tourism is booming.
Shenzhen, China -- JDRQUEST&Co., a boutique global executive recruiting firm specializing in the hospitality industry, is pleased to announce the opening of their new Shenzhen location, lead by Robert Fisch.
Mandarin Oriental Hotel Group has announced that Helmut Gaisberger will retire after 14 years as General Manager of Mandarin Oriental, Manila, effective 1 September 2009. Mr Gaisberger enjoyed a successful senior management career in the hospitality industry for more than four decades. In his 14 years with Mandarin Oriental, he was instrumental in maintaining Mandarin Oriental, Manila as one of the city’s best hotels, which has regularly achieved awards, including five consecutive years as “Best Business Hotel in the Philippines” by Business Asia.
Charming a fuming Elizabeth Taylor, personally snipping a British duke's hair or catering to the refined palates of Cambodia's murderous Khmer Rouge leaders. It was all in a day's work for Kurt Wachtveitl, as he looks back on 41 years running one of the world's fabled hotels, not with nostalgic tears but plenty of juicy tales and trenchant thoughts about how Bangkok's Oriental Hotel got to be so good. A legend himself among the international hotel fraternity, the 72-year-old Wachtveitl retires this month, having amassed awards for the five-star hotel along the Chao Phraya River as well as an endless roster of famous and rich, albeit not always agreeable, guests.
General Managers and Hotel Owners who met for a recent Operations Career Track Advisory Board Meeting hosted by the Cornell-Nanyang Institute of Hospitality Management (CNI) had sage advice for the Masters of Management in Hospitality (MMH) students - be passionate, with strong people skills in order to succeed in the hospitality industry.
The Cornell-Nanyang Institute of Hospitality Management (CNI) came together with Watson Wyatt, a global consulting firm focused on human capital and financial management, to host a Human Resource Roundtable in Singapore last week. The participants, who represented Carlson Asia Pacific, Carlton Hotels, Marriot International, Millenium & Copthorne International, Pan Pacific Hotels Group, Raffles Medical Group, Sentosa Leisure Group, Singapore Tourism Board, Six Senses Resorts & Spas, and TMS Asia Pacific mooted issues of employee engagement.
Hospitality India is no stranger to this maxim and now finds itself in the midst of yet another change as the hands of time whirl on. As the sector transits from a period widely accepted as the ‘Golden Age of the Indian Hospitality Sector’ to one that could well be known as that of the ‘Golden Handshake’. The challenge for the Hotel Human Resource (HR) department in the year 2009 would, thus, be in keeping the employees motivated as well as informed about the fall out of the global meltdown, which could impinge on the work environment in terms of job security, reduced growth avenues, and compensation. It will not be easy for employees to rein in their needs and aspirations and changing their mindsets will be the next challenge for HR. The scenario requires precise and timely communication with employees apprising them of the situation.
Novotel Citygate Hong Kong is pleased to announce the appointment of Peter Stolley as Resident Manager.