Fliggy goes live with bookings via AI interface
Fliggy's AI bookings surged 800% during Spring Festival, with attraction tickets up 24-fold as consumers shift from AI search to task execution.
News
CLLIX Apartments & Hotels Expands Flexkeeping Rollout Following Pilot Success at Brisbane Skytower
CLLIX achieved 413% ROI and saves 112 hours monthly in room allocation after deploying Flexkeeping at Brisbane Skytower.
Elevates Luxury Dining on the Eastern & Oriental Express, A Belmond Train, Southeast Asia, with Shiji’s Infrasys POS
Shiji's POS system has been operational since July 2024 on the luxury train route between Bangkok and Singapore, streamlining dining operations.
Wharf Hotels improves hotel budgeting with localised Financial Planning & Analysis in FairPlanner by Fairmas
Wharf Hotels replaced Excel-based budgeting with FairPlanner software, reducing manual work and improving forecasting accuracy across 60% of properties in China.
By Kinza Raheel, International Marketing & Communications Manager, Fairmas GmbH
MICHELIN-Starred Baan Tepa elevates dining excellence with Shiji’s Infrasys POS
Shiji's Infrasys POS deployment at MICHELIN-starred Baan Tepa integrates reservations, inventory, and reporting to streamline premium restaurant operations in Bangkok.
Maraleina Sports Resort Koh Samui elevates performance-led hospitality with Shiji’s integrated technology ecosystem
Koh Samui sports resort implements Shiji's full tech stack including PMS, POS, and distribution systems to unify operations across training facilities and hospitality services.
Luxury hospitality reimagined: Cairns 5-star hotel elevates guest experience with Shiji’s Infrasys POS
Shangri-La The Marina, Cairns implemented Shiji's cloud-based POS across all F&B outlets to streamline operations and improve service delivery.
Australia, 2026, and hospitality: What’s actually changing?
Dylan Cole and Nick Ellis explore how Australian hoteliers leverage guest data for direct bookings and on-property spend in a high-cost operating environment.
Dylan Cole, Managing Director EMEA, Revinate, Inc.
Shiji Japan launches full-scale rollout of Reviewpro Reputation to elevate Guest Experience across hotels and restaurants in Japan
Shiji, the global hospitality technology leader, today announced the full-scale launch of Reviewpro Reputation in Japan. Since establishing its Tokyo office in 2018, Shiji Japan has introduced next-generation hospitality solutions, from Daylight PMS and Infrasys POS to guest engagement and data intelligence tools, to accelerate digital transformation across Japan’s hotel and restaurant industry. Now fully localized for Japan, Reviewpro Reputation supports over 80 review sites and 45 languages, transforming diverse guest feedback into actionable insights that help hotels strengthen brand value, improve service quality, and deliver superior guest experiences across every guest touchpoint.
Should hoteliers become AI experts?
Australian hotels lag in AI readiness despite growing demand, but can succeed by partnering with tech experts rather than building in-house expertise.
By Tom Varsavsky, Chief Technology Officer, SiteMinder
Shiji expands F&B technology footprint in Singapore with Infrasys POS deployment at MICHELIN Bib Gourmand Restaurant Chen’s
Shiji deployed its Infrasys POS system at MICHELIN Bib Gourmand winner Chen's restaurant to handle high-volume operations with faster order processing.
How hoteliers can capitalise on the potential of AI
The article focuses on predictive analytics and machine learning applications for demand forecasting and competitor analysis, with Australian hotels reporting 15% booking increases for July-August.
By Mike Rogers, Chief Data Officer, SiteMinder
Canary Technologies Selected by Crown Resorts to Provide AI-Powered Guest Management System
Crown Resorts will deploy mobile check-in, AI messaging, and digital upselling tools across properties to modernize guest touchpoints without requiring app downloads.
Paradise Resort achieve 12% more direct bookings & 82% WhatsApp engagement with HiJiffy's AI messaging
Paradise Resort implemented HiJiffy's AI platform achieving 531 bookings worth AUD $750K through automation, with 82% guest engagement on WhatsApp messaging.
AI’s Ridiculous Response to a Ridiculous Question
The author reflects on AI applications while attending the CX Malaysia conference as a keynote speaker.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Many hoteliers with properties in China are unwittingly breaking Chinese data laws, warns Ireckonu
Ireckonu warns that global hotel chains may face regulatory crackdowns for storing Chinese guest data outside the country, violating local residency laws.
Hillside Country Home Golf & Resort in Thailand selects Hotelogix full-stack solution to drive growth
Hotelogix, a globally leading provider of cloud-based hospitality technology solutions, announced that Hillside Country Home Golf & Resort in Thailand has chosen its full-stack Hotel PMS to digitise operations while laying the foundation for future growth. This strategic move underscores Hillside’s commitment to operational excellence, seamless automation, and delivering top-notch guest experiences.
China’s leading online travel platform, Alibaba-owned Fliggy, prepares for ‘omni-intelligent travel agents’ future by placing AI at centre of strategy
Chinese online travel platform Fliggy – the travel division of Alibaba Group – is leading the way as the first Chinese online travel player to adopt a multi-agent approach to building AI-powered products in order to prepare for the shift from ‘online travel agencies’ to ‘omni-intelligent travel agents’.
Viroth’s Hotel in Cambodia upgrades to cloud with Hotelogix to digitise and centralise operations
Hotelogix, a globally leading cloud-based hospitality technology provider, said that Viroth's Hotel, a reputable luxury property in Cambodia, has upgraded to its multi-property management system. With this strategic move, the management aims to modernise multi-property operations with efficient centralised control, drive sustainable growth and enhance overall guest experience.
Cambodia’s Angkor Paradise Hotel upgrades to Hotelogix to modernise its five-star property operation
Hotelogix, a globally leading cloud-based hospitality technology provider, said that Angkor Paradise Hotel in Cambodia has successfully upgraded to its all-in-one hotel property management system (Hotel PMS). With this strategic move, the management aims to modernize property operations, drive sustainable growth and enhance overall guest experience.