Luxury hospitality reimagined: Cairns 5-star hotel elevates guest experience with Shiji’s Infrasys POS
Shangri-La The Marina, Cairns implemented Shiji's cloud-based POS across all F&B outlets to streamline operations and improve service delivery.
News
Australia, 2026, and hospitality: What’s actually changing?
Dylan Cole and Nick Ellis explore how Australian hoteliers leverage guest data for direct bookings and on-property spend in a high-cost operating environment.
Dylan Cole, Managing Director EMEA, Revinate, Inc.
Shiji Japan launches full-scale rollout of Reviewpro Reputation to elevate Guest Experience across hotels and restaurants in Japan
Shiji, the global hospitality technology leader, today announced the full-scale launch of Reviewpro Reputation in Japan. Since establishing its Tokyo office in 2018, Shiji Japan has introduced next-generation hospitality solutions, from Daylight PMS and Infrasys POS to guest engagement and data intelligence tools, to accelerate digital transformation across Japan’s hotel and restaurant industry. Now fully localized for Japan, Reviewpro Reputation supports over 80 review sites and 45 languages, transforming diverse guest feedback into actionable insights that help hotels strengthen brand value, improve service quality, and deliver superior guest experiences across every guest touchpoint.
Should hoteliers become AI experts?
Australian hotels lag in AI readiness despite growing demand, but can succeed by partnering with tech experts rather than building in-house expertise.
By Tom Varsavsky, Chief Technology Officer, SiteMinder
Shiji expands F&B technology footprint in Singapore with Infrasys POS deployment at MICHELIN Bib Gourmand Restaurant Chen’s
Shiji deployed its Infrasys POS system at MICHELIN Bib Gourmand winner Chen's restaurant to handle high-volume operations with faster order processing.
How hoteliers can capitalise on the potential of AI
The article focuses on predictive analytics and machine learning applications for demand forecasting and competitor analysis, with Australian hotels reporting 15% booking increases for July-August.
By Mike Rogers, Chief Data Officer, SiteMinder
Canary Technologies Selected by Crown Resorts to Provide AI-Powered Guest Management System
Crown Resorts will deploy mobile check-in, AI messaging, and digital upselling tools across properties to modernize guest touchpoints without requiring app downloads.
Paradise Resort achieve 12% more direct bookings & 82% WhatsApp engagement with HiJiffy's AI messaging
Paradise Resort implemented HiJiffy's AI platform achieving 531 bookings worth AUD $750K through automation, with 82% guest engagement on WhatsApp messaging.
AI’s Ridiculous Response to a Ridiculous Question
The author reflects on AI applications while attending the CX Malaysia conference as a keynote speaker.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Many hoteliers with properties in China are unwittingly breaking Chinese data laws, warns Ireckonu
Ireckonu warns that global hotel chains may face regulatory crackdowns for storing Chinese guest data outside the country, violating local residency laws.
Hillside Country Home Golf & Resort in Thailand selects Hotelogix full-stack solution to drive growth
Hotelogix, a globally leading provider of cloud-based hospitality technology solutions, announced that Hillside Country Home Golf & Resort in Thailand has chosen its full-stack Hotel PMS to digitise operations while laying the foundation for future growth. This strategic move underscores Hillside’s commitment to operational excellence, seamless automation, and delivering top-notch guest experiences.
China’s leading online travel platform, Alibaba-owned Fliggy, prepares for ‘omni-intelligent travel agents’ future by placing AI at centre of strategy
Chinese online travel platform Fliggy – the travel division of Alibaba Group – is leading the way as the first Chinese online travel player to adopt a multi-agent approach to building AI-powered products in order to prepare for the shift from ‘online travel agencies’ to ‘omni-intelligent travel agents’.
Viroth’s Hotel in Cambodia upgrades to cloud with Hotelogix to digitise and centralise operations
Hotelogix, a globally leading cloud-based hospitality technology provider, said that Viroth's Hotel, a reputable luxury property in Cambodia, has upgraded to its multi-property management system. With this strategic move, the management aims to modernise multi-property operations with efficient centralised control, drive sustainable growth and enhance overall guest experience.
Cambodia’s Angkor Paradise Hotel upgrades to Hotelogix to modernise its five-star property operation
Hotelogix, a globally leading cloud-based hospitality technology provider, said that Angkor Paradise Hotel in Cambodia has successfully upgraded to its all-in-one hotel property management system (Hotel PMS). With this strategic move, the management aims to modernize property operations, drive sustainable growth and enhance overall guest experience.
Post-acquisition growth in APAC continues as The Parnell Hotel & Conference Centre moves to Mews
The Parnell Hotel & Conference Centre, a celebrated independent property in Auckland’s oldest suburb, has migrated from Clarity Hospitality to Mews, the leading operating system for hospitality. This move has brought significant operational time savings and revenue gains for the hotel, while amplifying its charitable mission.
Travel Tech Asia 2025: Where Innovation Powers the Future of Travel
From 15 – 17 October 2025, the global travel technology community will gather at the Sands Expo and Convention Centre, Singapore (Level 1, Hall B) for Travel Tech Asia 2025. Co-located with ITB Asia and MICE Show Asia, the event unites the brightest minds, pioneering technologies, and most influential leaders in the travel and tourism sector. Over three days, executives, innovators, and thousands of attendees will meet to showcase solutions, forge partnerships, and shape the future of how the world travels.
Shiji Daylight PMS selected by MGM Grand Paradise to power operations at two of Macao’s most iconic resorts
Shiji, the global hospitality technology leader, is proud to announce that MGM Grand Paradise has selected Daylight PMS, Shiji’s next-generation cloud property management system, to power operations at its flagship resorts in Macao: MGM Macau and MGM Cotai. Large-scale integrated resorts like such as these MGM locations welcome thousands of guests daily and operate with the highest demands for functionality, stability, and data security. Daylight PMS is designed to meet these needs with enterprise-grade scalability, a cloud-native architecture, and advanced guest-centric features. By centralizing operations and ensuring seamless integrations across the resorts, Daylight PMS will support MGM’s commitment to delivering world-class experiences.
Fix the Data First: Why AI Alone Cannot Solve Hospitality’s Content Challenges
At HITEC 2025 in Indianapolis, we sat down with Natalie Kimball, Vice President of Strategic Accounts for Americas and EMEA at Shiji Group, to explore the evolving role of hotel content management, data accuracy, and distribution, particularly in the complex Chinese market. Natalie also shared her candid views on AI in hospitality, the importance of operational control, and the risk of losing the entry-level roles that built today’s industry leaders.
Simone Puorto in conversation with Natalie Kimball
V Mansion Boutique Hotel and Athena Hotel in Laos upgrade to Hotelogix for centralised group operations
Hotelogix, a globally leading cloud-based hospitality technology provider, said V Mansion Boutique Hotel and Athena Hotel in Laos have upgraded to its multi-property management system to streamline and centralise operations. In addition, Souphattra Serviced Apartment, their sister property, has also migrated to Hotelogix. The move aims to modernise group-level management, automate daily functions, and enable scalable growth through digital transformation.
Hotelogix implements e-invoicing for hotels in Malaysia
Hotelogix, a globally leading cloud-based hospitality technology provider, has implemented e-invoicing for hotels operating in Malaysia. With this, hospitality entities in Malaysia using Hotelogix Hotel Property Management System (Hotel PMS) can automate the whole process—generating e-invoices directly from the system to get them verified through the Malaysian tax authority's website. Most importantly, it assists hotels in becoming compliant with tax regulations.