The Role of Operational Luxury in Hospitality
Operators at luxury properties are prioritizing "operational luxury," investing in behind-the-scenes systems and technology that ensure consistent, frictionless guest experiences at scale.
Operators at luxury properties are prioritizing "operational luxury," investing in behind-the-scenes systems and technology that ensure consistent, frictionless guest experiences at scale.
GBTA Convention 2026 drew 5,500+ attendees from 47 countries at McCormick Place, with the newly released BTI forecasting record global business travel spend of $1.71 trillion in 2026.
Great Plains, the iconic eco-tourism company founded by National Geographic explorer-filmmakers Dereck and Beverly Joubert, is delighted to announce the launch of Zamara Private. Now open in Kenya's Maasai Mara, the new private residence from Great Plains forms part of its exclusive Réserve-Collection safari camps.
ZLLC unites Chichele Presidential, Puku Ridge, Lolebezi and Lolelunga under direct owner management from January 2027, with new US and UK sales representation and an active rewilding program including Zambia's first captive-bred lion reintroduction.
Preferred Travel Group CEO Lindsey Ueberroth joins Revinate's Hotel Moment podcast to discuss why authentic, personality-driven independent hotels are outcompeting branded chains.
How have the facilities and rooms of Riu Palace Aruba been renovated?
Doug Kennedy's free August 21 webcast covers how over-automation risks brand commoditization, and trains frontline and leadership teams to balance tech with human connection.
Indian Hotels Company (IHCL) , India’s largest hospitality company, today announced the signing of a Tree of Life resort in Karaikudi, Tamil Nadu. This is a greenfield project.
Indian Hotels Company (IHCL) , India’s largest hospitality company, today announced the signing of a Gateway hotel in Raipur, Chhattisgarh. This is a greenfield project.
A 68-room five-star mountain hotel at Cota 1400 in the Bucegi Mountains is now open under the Radisson Blu brand. Set within a historic building dating back to 1939, Radisson Blu Hotel, Sinaia Cota 1400 combines contemporary alpine hospitality, direct access to the cable car and ski slopes, and a premium wellness offering, bringing an internationally branded luxury hotel experience to one of Romania's most iconic mountain destinations.
Anantara Hoi An Resort has unveiled its most significant transformation since opening in 2013, introducing a new collection of riverfront suites, a reimagined pool experience and a vibrant new dining destination overlooking the Thu Bon River.
The author argues that since most products are commodities, trust and post-sale service experience are the true differentiators that keep customers returning over price alone.
WTTC's 2025 EIR Global Trends Report finds Travel & Tourism investment surpassed $1 trillion, up 8.5% year-on-year, with the sector contributing a record $11.6 trillion to world GDP.
WTTC forecasts a 14.5% contraction in Middle East tourism GDP in 2026 due to conflict, but projects 6.3% annual growth through 2036, making it the world's fastest-growing tourism region.
Kempinski launches E.R.A.s (Experience Real Access) at Hotel Vier Jahreszeiten Munich, offering guests exclusive city access via Local Insiders and a dedicated Resident Curator role.
Hilton (NYSE: HLT) is expanding its presence in Ireland with a range of signings, openings and brand debuts, marking a significant step in its growth and building on its existing portfolio of eight hotels across six brands. The upcoming openings will create more than 150 jobs and will bring the number of team members working at Hilton hotels in Ireland to nearly 1,000.
HVS founder Steve Rushmore explains why the debt coverage ratio method produces a more defensible hotel valuation than the loan-to-value approach, with worked examples showing how lender inputs drive value and loan sizing.
Kempinski's CEO argues that luxury hospitality has confused abundance with value, and that the competitive edge belongs to hotels that offer precisely what matters rather than accumulating amenities and upsells.
IHG Hotels & Resorts (IHG) today announced the signing of voco Muar, marking the company’s debut in the Johor riverside town and introducing the first international‑branded hotel to the destination.
Surrounded by the natural beauty of Portugal’s Atlantic coastline, Kimpton Quinta da Marinha, the newest addition to IHG Hotels & Resorts’ luxury and lifestyle portfolio, is now open in Cascais. Located between the Sintra-Cascais Natural Park and the Atlantic Ocean, the 194-room resort introduces Kimpton’s distinctive boutique luxury to one of Europe’s most desirable coastal destinations. Just minutes from the charming centre of Cascais and within easy reach of Lisbon, the property brings Kimpton’s playful approach to luxury and life through striking design and sociable spaces combined with nature, wellness, and active living in a setting that feels both energising and restorative.
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