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bloomberg.com external
External Article
May 15, 2020

France to Build Online Platform to Rival Airbnb, Booking.com

The French government will join forces with the tourism industry to build an Internet site aimed winning back customers from U.S. online travel giants such as Airbnb Inc. and Booking Holdings Inc.

bloomberg.com external
BloomBerg.com
France
bloomberg.com external
External Article
April 27, 2020

Booking.com’s Call for Help Draws Dutch Outcry, Policy Rethink

The Dutch government plans to tighten the rules for businesses claiming coronavirus relief after one of the nation's most successful tech companies was accused of seeking state aid while paying billions of dollars to shareholders.

bloomberg.com external
BloomBerg.com
The Netherlands
dutchnews.nl
External Article
April 17, 2020

Booking.com applies for help to pay salaries, is grateful for support

Hotel website Booking.com, until recently one of the most profitable companies in the Netherlands, has asked for government support as the number of bookings plunges to 15% of those of a year ago, according to the Volkskrant and the Financieele Dagblad. The company has asked for help to pay its 5,500 workers in the Netherlands and 48 customer service staff who were still in their probationary period have been let go as the impact of coronavirus on tourism continues to bite, the Volkskrant said. The company is a major employer in Amsterdam with a IT workforce comprising 80 different nationalities. According to the VK, the average salary at the Dutch operation is €47,000 a year.

dutchnews.nl
dutchnews.nl
Amsterdam, The Netherlands
SoftBrands Hospitality Inc.
Supplier News
April 3, 2020

Future Hoteliers Help Design Infor Mobile Pricing App

When designing a mobile app that will meet the needs and expectations of future hoteliers, you would do well to involve them in the process. So when Infor began developing its newly released solution Infor Hospitality Price Optimizer (HPO), it tapped the talents of students at EHL in Lausanne, Switzerland, ranked the world's best hospitality & leisure management school.

SoftBrands Hospitality Inc.
Infor
Switzerland
skift.com
External Article
March 26, 2020

UK Airlines Demand Tax Breaks After Government Rules Out Financial Support

A representative body for airlines based in Britain has written to its transport minister seeking industry-specific tax and air traffic fee holidays to help survive a coronavirus pandemic that has brought air travel to a standstill.

skift.com
skift
United Kingdom
Hotel Mogel Consulting Limited
Opinion Article
March 26, 2020

In Search of Hotel Excellence: Hayfield Manor

The five-star Hayfield Manor in the city of Cork is the epitome of the classic Irish, mansion-style hotel - friendly staff, comfortable surroundings and an incredible sense of hospitality. Located within a walled garden on the edge of University College Cork, the property's 88 rooms offer guests a quiet respite from the narrow-clogged roads of the nation's second largest city. In its ornate tearoom, I had an opportunity to sit down with T.J. Mulcahy, Hayfield Manor's General Manager, to discuss what makes the property so special.

Larry Mogelonsky
By Larry Mogelonsky, Partner, Hotel Mogel Consulting Limited
Cork, Ireland
TheCaterer.com
External Article
March 24, 2020

Hoteliers accuse OTAs of 'behaving appallingly' over changes to terms and conditions

Hoteliers have accused OTAs of "behaving appallingly" by changing terms and conditions so bookings - including those that were non-refundable - are reimbursed, without cancellation charges.

TheCaterer.com
TheCaterer.com
United Kingdom
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Tambourine
Tambourine
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Mews
Mews
bidroom.com
Supplier News
March 13, 2020

Six Hot International Hotel Trends discussed at I Meet Hotel Amsterdam Conference

Hotel industry thought leaders convening at I Meet Hotel Amsterdam on 6 March said that while the full impact of coronavirus on the hotel and tourism sector was uncertain, six underlying driving forces would continue to transform the future of hospitality and tourism.

bidroom.com
bidroom.com
Amsterdam, The Netherlands
The IMEX Group
Press Release
March 12, 2020

IMEX Frankfurt Cancelled

IMEX Frankfurt, the largest annual trade exhibition for the meetings, conventions, events and incentive travel industry, has been cancelled, following German federal and state advisories to cancel large events due to the coronavirus outbreak. The event was scheduled to take place May 12-14 in Frankfurt, Germany.

The IMEX Group
Regent Exhibitions Ltd
Frankfurt am Main, Germany
Farazad Group Ltd.
Opinion Article
March 10, 2020

The Impact Of Coronavirus To Venice On ADR And Occupancy Rate

Venice is widely known for the crushing crowds of tourists. The seasonal events that take place on this historical city, such as the Venice Architecture Biennale or the Venice Carnival, have placed it to one of the most sought-after destinations. However, its tourism industry has significantly suffered over the past 3 months. The exceptionally high tides, which further resulted in the flooding in November, led to mass reservation cancellations dropping significantly the anticipated average daily rate as well as the occupancy rate on the hotels.

Korosh Farazad
By Korosh Farazad, Founder & Chairman of Farazad Group of Companies and Member of Board for Trinity Hospitality Group, Farazad Group Ltd.
Venice, Italy
simonepuorto.com
Opinion Article
March 10, 2020

Coronavirus Update: Expedia Starts Refunding Not Refundable Rates in Italy

Latest update on Expedia's controversial (and, so far, unilateral) cancellation policies due to coronavirus pandemic. As per today, all bookings for hotels in Italy will be refunded, even the non-refundable ones. A full refund, so far, will only be guaranteed for bookings made before March, the 10th 2020 and with stay date between today and the 3rd of April, 2020.

Simone Puorto
By Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net
Italy
skift.com
External Article
March 9, 2020

ITB Berlin’s Cancellation Had Only a Mild Impact on Short-Term Rental Owners

You might think that the managers of short-term rental properties in Berlin faced sharp pain when ITB Berlin canceled its early March event, Europe's biggest travel fair.

skift.com
skift
Berlin, Germany
ITB Global Messe Berlin GmbH
Press Release
March 5, 2020

New itb.com platform launches today: Networking, industry news and the ITB Virtual Convention

Despite its cancellation this year, ITB is offering digital services 365 days a year by launching itb.com (www.bit.ly/2IkpHrB). The World's Leading Travel Trade Show is establishing a completely new networking platform for the world's travel industry. This global website spans a bridge between real-life meetings and digital networking, and features innovative tools for business, networking and exclusive content. "In these very difficult times the tourism industry needs ITB more than ever", said Dr. Martin Buck, Senior Vice President, Travel+Logistics, Messe Berlin GmbH. That is why, at the forward-looking events of the ITB Virtual Convention, leading speakers from ITB will be discussing how the world's travel industry can harness intelligent strategies to make sure it remains future-proof even in a challenging environment. In the wake of the latest developments, discussions on how the industry can deal with the coronavirus will play a key role. Between 5 and 11 March 2020 viewers can follow more than 20 exclusive live streams and videos in English and German, some in real time, some time-shifted, on itb.com. Afterwards, they will be made available as videos on demand.

Itb Berlin
ITB Berlin
Berlin, Germany
Kempinski Hotels & Resorts
Press Release
March 4, 2020

Despite ITB cancellation: Kempinski Hotels holds exceptional events and meetings in Berlin

Although ITB and IHIF Berlin have been cancelled at short notice, Kempinski Hotels is holding its planned events and meetings in Berlin through the entire week. Martin R. Smura, Chief Executive Officer and Chairman of the Management Board of Kempinski Hotels as well as all members of the Management Board are present in Berlin despite the cancellations due to the corona virus, thus expressing the importance and appreciation of customers and partners.

Kempinski Hotels
Kempinski
Berlin, Germany
Ad #1 Hotel PMS
See why hotels are switching to Mews

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo. 

Mews
Mews
ITB Global Messe Berlin GmbH
Press Release
March 4, 2020

ITB Berlin publicises travel industry events in Berlin

Despite the cancellation of ITB exhibitors at ITB Berlin 2020 can publicise and promote their travel industry events in Berlin at www.itb-berlin.de/events free of charge or share information on social media under the hashtag #whatwewantedtosayatITBBerlin20

Itb Berlin
ITB Berlin
Berlin, Germany
Questex Hospitality + Travel
Press Release
February 28, 2020

Questex Postpones the International Hospitality Investment Forum (IHIF); Event Rescheduled for May 2020 in Berlin

Due to the global concern regarding COVID-19 (coronavirus) outbreak, Questex today announces it will postpone the International Hospitality Investment Forum (IHIF), the world's largest and most influential hospitality investment event, and its co-located event Adjacent Spaces@IHIF. The shows were set to take place next week - 2nd - 4th March 2020 - in Berlin Germany and will be moved to the 4th - 6th of May at the InterContinental Hotel and Pullman hotel respectively.

Questex Hospitality + Travel
Questex
Berlin, Germany
ITB Global Messe Berlin GmbH
Press Release
February 28, 2020

ITB Berlin 2020 Canceled

ITB Berlin 2020 will not take place. Due to the rapid spread of the new coronavirus (COVID-19) the Federal Ministry of Health and the Federal Ministry of Economics have stated their opinion that ITB Berlin be cancelled. This evening at 1827 hrs, the responsible health authority of the district of Charlottenburg-Wilmersdorf in Berlin imposed significantly tighter restrictions on holding the event. Among its requirements the authority stipulated that each participant would need to prove to Messe Berlin that they were not from a designated risk area or had not been in contact with a person or persons from a risk area. It is not possible for Messe Berlin to satisfy these requirements overall.

Itb Berlin
ITB Berlin
Berlin, Germany
Haynes MarComs Ltd
Press Release
February 27, 2020

The Start-Up Travel Tech MarComs Agency Taking The Sector By Storm

Haynes MarComs, a specialist technology marketing and PR consultancy, recently celebrated its first birthday with six client acquisitions and team expansion. With the birth of a new decade, it aims to become a market leader with its own unique personality providing boutique services to scaling tech and service companies.

Hoteliers Voice Podcast Haynes Marcoms Ltd
Hoteliers' Voice Podcast/ Haynes MarComs Ltd
United Kingdom
ITB Global Messe Berlin GmbH
Press Release
February 26, 2020

ITB Berlin Convention: Answers to urgent questions about the future

The list of high-ranking speakers at the industry's leading think tank continues to grow - Big names and leading international companies with information on the most important questions about the future: shift in customer expectations and luxury travel - Exclusive survey by Travelzoo and ITB Berlin with information on the latest developments and trends - New panels on the coronavirus in response to the latest developments and new requirements for exhibitors

Itb Berlin
ITB Berlin
Germany
Hotel Mogel Consulting Limited
Opinion Article
February 21, 2020

In Search of Hotel Excellence: The Merrion Hotel

The Merrion Hotel in Dublin comprises four adjoined-terrace houses originally built around 1760 for wealthy Irish nobility. But nowadays you don't have to be nobility to be a guest here, nor particularly wealthy, as nightly rates range from a few hundred to well over a thousand Euros nightly depending upon room type selected. Regardless of the room selected, you'll be treated to perhaps the finest guest service you can find in Ireland's charming capital.

Larry Mogelonsky
By Larry Mogelonsky, Partner, Hotel Mogel Consulting Limited
Dublin, Ireland
Page 13 of 20
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When an agent books a hotel, who decides where the booking lands?

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By Henri Roelings
Expert Views (14)
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The hotel is the company actually providing the room. If the price and conditions are the same, the AI agent should book directly with the hotel instead of through a middleman like Booking.com. Direct booking can give guests: better prices loyalty points and perks easier changes and cancellations more accurate information better customer support.

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