For the first time ever, HOSPACE, the annual conference of the Hospitality Professionals Association, is set to be a dual affair this year - as HOSPA partners with HTNG to share hosting responsibilities to build upon the success of HOSPA's 2020 hybrid event.
In the wake of the COVID-19 pandemic, luxury hotel brands worldwide have been held to a higher standard of guest care, personalization and enhanced transparency across all touchpoints of the guest journey, including during the booking process. As one of the most admired hotel associations in Switzerland, the Swiss Deluxe Hotels (SDH) wanted to meet and exceed those guest expectations for its portfolio of thirty-nine 5-star hotels.
Today’s guest demands more from hotel restaurants - so should hoteliers of their systems. Clio O’Gara, Country Manager Ireland at Guestline discusses how hoteliers should expect as much from their PMS as they do their beef supplier!
I believe there is a 2 part solution here, one that cost money and one that saves money, putting them together will overall increase margin and service effectiveness. The first one is increase wages to make the hotel industry more competitive in the labor market.
Due to the rapid travel rebound, today hotels and restaurants alike are offering sign-up bonuses (Marriott is offering $1,000!), higher wages way above $15/hour, and even cash payments to candidates just to come for an interview.
When demand for accommodation is greater than supply generally a higher rate is charged for a room. This is sustainable apparently. When the demand for skilled hospitality labour is greater than supply, higher rates of pay to attract talent in a traditionally underpaid industry is unsustainable?
INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today a new deal with Hotel Metropole Monte-Carlo in Monaco. The renowned Mediterranean property will deliver contactless service for guests through a branded mobile app with robust capabilities including mobile check-in, that adds another layer of convenience and safety for guests and team members.
ASSA ABLOY Global Solutions together with Certified Partner, EUROTEL Hospitality, have announced the successful deployment of Mobile Access with its contactless check-in and digital key abilities at ONOMA Hotel.
Dorothee Bär, Minister for Digitalisation, held a special press conference at the Steigenberger Hotel Am Kanzleramt on Monday 17 May in order to announce the start of a pilot project entitled “Digital Identities”. Ms Bär, who was accompanied by a number of representatives from trade and industry, then headed for the hotel’s reception and symbolically became the first guest to use a digital ID to check in. This process eliminates aspects such as the need to complete a paper-based registration form, thus enabling guests to save time. Safety is also enhanced because the procedure also covers check-out controls.
Infor, the industry cloud company, today announced that the Hotel Am Triller in Saarbrücken, Germany, will deploy Infor Hospitality Management Solution (HMS) in the AWS cloud. By moving its IT infrastructure to the cloud, the owner-managed hotel is reacting to the current digitalisation trend in the hospitality industry and helping secure its competitiveness long term.
Three years ago our talented team was tasked with building the Magnuson Cloud. The assignment? A tech solution for hoteliers that would combine several complex and non-integrated processes into one simple affordable platform.
Village Hotels has selected Volara to voice enable all guestrooms and guest services in its portfolio of hotels across the United Kingdom with Google’s hotel solution. Volara’s conversation-management software and secure integrations hub will enable guests staying at any of the innovative hotel brand’s 32 properties to use simple voice commands to interact with the hotel and personalise their experiences, from making service requests and setting alarms to asking for local recommendations and or hotel information.
ASSA ABLOY Global Solutions as a comprehensive provider of hospitality's latest security access technology, has announced the successful deployment of VingCard Signature RFID door locks and lockers alongside Mobile Access at The Fuzzy Log hotel in Slovenia. An eco-friendly property offering an eye-catching contemporary design along with cabin, capsule or glamping booking options, The Fuzzy Log's adoption of ASSA ABLOY Global Solutions technology ensures that guests can be protected from both physical security threats and germ exposure risks while always guaranteeing total access convenience.
As hoteliers prepare to open their doors next week, new research by the leading hospitality software company Guestline, reveals the future of operations and guest management is firmly digital and contact-free. Implementing effective digital marketing strategies alongside contactless and online solutions, both for staff and guests, are set to play key roles in re-opening plans in the weeks and months ahead. More specifically, of those hoteliers surveyed across the Guestline customer base in the UK and Ireland, when asked what their priority is in terms of technology and operations for the year ahead, over a quarter (27%) stated it was digital marketing (including enhancing the website and social media presence), whilst a fifth (20%) stated it was overseeing and managing a contact-free guest experience (including a more digital approach to guest communications, upselling, utilising feedback and check-in/out).
I fully agree with your students. We still need 50+ applications to run a single business unit (hotel) and it's not even that complicated at least for most of it. Why are there PMSs that can't send an HTML confirmation or do an online check-in?
The idea of "one-stop-shop", a product that does everything, is a flawed one. It looks promising in theory but never works in practice, because no one can do everything well, and therefore companies specialize in specific areas, and clients eventually buy "best-in-class" from different providers.
WhatsApp and the likes are B2C apps, so to make the comparison fair hotel software should be compared with the likes of Salesforce, Workday or Hubspot, all applications that today are fairly easy to activate, but to maximize their potentials, they suggest/require some training and implementation effort.
BeyondTV (BTV), a full-service provider of guestroom entertainment services and solutions for the hospitality industry, has announced the successful implementation of its BeyondTV GuestCast streaming solution at the Aemilia Hotel in Bologna, Italy. Installed by LB Sistemi, one of the first LG Business Solutions vendors to receive BeyondTV dealer Certification in the region, BeyondTV GuestCast will ensure that the Aemilia Hotel can securely meet growing industry demands for personalized in-room entertainment.
RBH Hospitality Management, a UK based hospitality management company which manages over 45 properties across the UK, has selected StayNTouch Cloud PMS and Contactless Solutions for their four Fragrance Group properties totaling over 400 rooms.
SuitePad, Europe's leading provider of digital guest communication systems for the hotel industry, has installed guestroom tablets at Shangri-La Hotel, At The Shard, London, with tablets having been incorporated into all of the hotel's 202 guestrooms and suites, as well as in the restaurant, lounge and bar.
It's in human nature to become defensive every time that we feel threatened. Evolutionarily, this strategy has had a positive outcome for us because we have survived and prospered. However, in the context of doing business, playing safe and not considering the changes occurring in the ecosystem where you are operating has not always resulted in success, especially nowadays when disruptive innovations transform the world and the way we live.
Interview between Guestline and Vicki Jackson, Deputy Hotel Manager at Gisborough Hall Hotel.
Magnuson Hotels is relaunching its offer to the independent UK hotel market with its new Magnuson Cloud platform, which will manage revenue, distribution and marketing for members.
I personally think robots is a far stretch for hotels. I do however think that automation and self service will make its move into Hotels at a faster pace than previously, for 2 reasons: First, it's what guest want. You can do anything on a phone, so why not check in to your hotel room, buy an upgrade or order room service, the guest "becomes it's own robot" so to speak, tasks done previously by hotel staff are now done by the guest.
Whether we like it or not, hospitality is fast becoming a tech industry now. Robotics, AI, mobility, IoT devices and contactless check-in tech are being adopted across the industry at a very fast clip. The digital transformation is already changing the industry and the current crisis have accelerated it by 7 years (McKinsey & Company).
Robots No!, No!, No! so no R2D2 coming soon in a hotel. But automation yes as a first step. Hospitality is ripe for RPA and many benefits can be taken from that. Maybe one day physical robots will in hotels but positioning this as a labour cost reduction option and really seeing this wrongly.