AHLEI Publishes New Edition of Managing Service in Food and Beverage Operations
The just-released fifth edition of Managing Service in Food and Beverage Operations, published by the American Hotel & Lodging Educational Institute (AHLEI), encourages everyone involved in F&B operations to "think and act like the owner" to achieve success and demonstrate genuine care for guests. Written by Ronald F. Cichy, Ph.D., CHA Emeritus, CFBE, of The School of Hospitality Business at Michigan State University, and Philip J. Hickey, Jr., chairman of Miller's Ale House and a past chairman of the National Restaurant Association, this textbook provides practical, thorough information designed to help both students and industry practitioners create food and beverage operations that keep guests coming back for more.