Accor Deputy CEO Jean-Jacques Morin, speaking at EHL HumanX in Lausanne, argues that human relationships trump data in hospitality and that AI should augment, not replace, the people behind the brand.
Equinox Hotels CEO Christopher Norton shares how he built a hotel brand around health pillars including fitness, nutrition, recovery, and sleep, pulling 1,500 locals daily through a 60,000 sq ft gym.
AHLA names Davidson Hospitality Group CEO Thom Geshay as Board Chair, effective July 1, 2026, succeeding Marriott's Liam Brown who retires after nearly four decades.
Dr. Michael Toedt, founder and CEO of dailypoint, receives the Lifetime Achievement Award from Munich's University of Applied Sciences for decades of teaching, industry leadership, and academic contribution.
GBTA warns that proposed CBP staffing withdrawals from major U.S. gateway airports could disrupt international business travel, citing $50.7B in annual inbound business travel spending at risk.
The article explores how hotel leaders can improve their effectiveness through intentional self-care practices and structured morning routines to combat decision fatigue.
The author argues that replacing human touchpoints with technology risks commoditizing hotels, leaving price as the only differentiator, and urges a "humanification" approach that blends automation with genuine guest interaction.
AHLA and AHLA Foundation are accepting nominations for the General Managers of the Year Awards and Stars of the Industry Awards, with winners announced at events in Miami Beach and Los Angeles.
ETC re-elected Miguel Sanz as President and named Arnar Már Ólafsson as Vice President at its General Meeting in Montenegro, while welcoming Booking.com, Feratel, GetYourGuide, and Skyscanner as associate members.
AHLA opposes a DHS proposal to halt customs and immigration processing at international airports in major U.S. cities, warning of severe harm to travel, workers, and small businesses.
Jeremy McCarthy, former Mandarin Oriental and Four Seasons executive, launches Leisure Alchemy, a free weekly digital briefing and platform for resort, wellness, and leisure industry leaders.
Matt Bell of Mollie's outlines how the UK motel brand blends design, technology, and service culture to prove quality and affordability can coexist at scale.
A hospitality professional recounts a 1992 financial crisis during a corporate relocation to Canmore, needing $4,500 in unexpected closing costs with no resources and one day to spare.
Pinnacle Advisory Group, founded in 1991 and based in Boston, relaunches its brand identity following a January 2026 leadership transition that placed Sebastian Colella at the helm.
Posadas COO Enrique Calderon discusses the company's 200+ hotel portfolio, a 30-hotel pipeline, 25 new proprietary experiences, and why Mexico's domestic leader consistently outperforms global chains.
IDS Next promotes Rajesh Yadav from Chief Revenue Officer to COO, tasking him with scaling operations into Europe and the USA and advancing cloud-native, AI-ready ERP solutions.
An analysis of Pope Leo XIV's 2026 encyclical examines its moral framework around AI, labor, and human dignity, with specific implications for hospitality automation, workforce ethics, and guest data practices.
Rotana's CEO argues that Saudi Arabia's hospitality boom requires investment in people and local talent pipelines, not just capital, to deliver lasting asset value and guest experience.
Newport Hospitality Group's CEO reflects on a leadership retreat session arguing that nimble, adaptable operators outperform larger rivals by focusing on controllable factors and rejecting industry status quo.
A recap of HumanX Summit 2026 Day Two, covering staff retention, burnout, guest experience design, regenerative tourism metrics, and one speaker's outright rejection of AI in restaurants.