A sales director's frustration reveals why being indispensable in your current role can actually prevent career advancement in hospitality.
The piece argues that hospitality's focus on frictionless automation risks commoditizing brands by eliminating human connection moments that drive loyalty and pricing power.
Using painting metaphors, the author explores how hospitality professionals can approach new opportunities with strategic planning and creative execution.
C-Hotels Co-Owner Inge Decuypere shares ten years of scaling lessons, from centralization and data-driven decisions to deflagging from a major brand.
Keith Butler of Radisson Hotel Group will chair the new board alongside two other industry professionals to strengthen UK hospitality networking and professional development.
This leadership newsletter explores when discomfort signals growth opportunities versus the need to change environments in hospitality operations.
The author outlines a five-step framework for leaders to replace failed New Year's resolutions with actionable business plans that drive measurable results.
What sport and hospitality have always had in common: it's never about the stadium or the hotel, it's about the team.
The analysis examines how industry awards like Michelin stars provide different strategic value at various business stages, from early-stage visibility to potential creative constraints for established operators.
The article argues hotels must shift from volume-driven to intelligence-driven growth, focusing on guest understanding and experience design rather than simply capturing more bookings.
The article defines ultra-luxury as individualized, anticipatory experiences versus luxury's consistent standardization, with ultra-luxury achieving 2-3x ADR premiums.
Explores how hospitality culture and guest experience quality deteriorate when expanding from one property to multiple locations without formal operating structures.
Independent hotel operators can compete with major brands by combining operational discipline with experience-driven strategies and local relevance.
EHL's HumanX Summit 2026 in Lausanne will bring together 600 participants to debate balancing technology with humanity in hospitality leadership strategy.
Newport's annual retreat brings together 200+ leaders for education on AI marketing, data analytics, and profit-first strategies while strengthening vendor partnerships.
Industry experts discuss how centralizing back-office functions allows hotel GMs to focus on leadership and business strategy rather than operational processes.
The organization calls for legislation guaranteeing TSA and air traffic controller pay during shutdowns after two disruptions in six months cost billions.
Former Loews Hotels CEO and IHG Americas President remembered for his leadership at AHLA and commitment to developing young hospitality professionals.
Despite strong demand, Miami Beach operators face tightening margins due to misaligned policies and lack of coordination between tourism stakeholders.
A hotel consultant advocates for leaders to conduct regular "diagnostics" by listening directly to frontline staff to uncover operational challenges that financial data alone cannot reveal.