A Room For The Night
The author uses Voyager 2's journey through space to reflect on hospitality's obsession with technology versus the fundamental human act of welcoming strangers.
By Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH
News
The Slow Disappearance of the Real Host
A hospitality veteran reflects on how social media and changing guest expectations have eroded the art of true luxury service over thirty years.
By Valerio Sattin, General Manager Operations, Cool Inc
NEWH, Inc. Announces Nominees for 2026 Pinnacle Award
Four industry veterans with decades of design and leadership experience compete for NEWH's highest honor at the March 2026 Washington D.C. conference.
The Quiet Signal Hotels Keep Missing And Why It Is Changing Everything
Hotels miss crucial guest insights by focusing on responses rather than interpreting subtle behavioral signals across all touchpoints.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
A Paid Vacation for Congress. A $0 Paycheck for TSA.
Congressional inaction on DHS funding threatens to leave TSA officers unpaid while causing significant airport delays for travelers.
Clarity as a Competitive Advantage in Hospitality Leadership
The piece argues that hospitality's 70-80% turnover stems from leadership failures in creating strategic alignment, not compensation issues.
By Deb Eininger and Gary Pearl
AHLA Welcomes New Leaders in Hospitality to Premier Partner Program
AHLA adds 11 companies including Deloitte, PwC, and AWS to its Premier Partner program, bringing expertise in consulting, technology, and operations.
Hard Rock Heals Foundation Donates $400,000 to Jamaica's Promise for Hurricane Melissa Relief
The $400,000 donation will support housing and infrastructure repair through Jamaica's Promise following the Category 5 storm that caused $9 billion in damages.
Humans-as-Luxury: Redefining Value in an Automated Hospitality Future
Puorto argues that labor shortages will make human interaction a luxury commodity, forcing hospitality to redefine value as automation becomes operational necessity rather than strategic choice.
Kew Green CEO outlines strategy to lead sector
Taylor aims to position Kew Green as a leading UK hotel management company through team alignment and performance frameworks over five years.
AHLA issues statement on the launch of the Combating Human Trafficking Congressional Caucus
AHLA supports the new bipartisan congressional caucus and highlights the industry's No Room for Trafficking training initiative.
Leaders are Afraid to Lead
The author argues that hospitality leaders have become too cautious to provide direct feedback and accountability, weakening the mentorship culture that once drove excellence in the industry.
By Franck Desplechin, CEO Founder | F&B Expert, Cheffranck.com
What’s Wrong with Philippine Tourism - and What Needs to Be Done
The analysis identifies execution gaps, fragmented coordination, and lack of commercial leadership as core barriers limiting Philippine tourism's performance relative to regional competitors.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Future Hospitality Summit (FHS) Africa 2026 Announces Award Recipients: Vimbai Masiyiwa and Colin Bell to Be Honoured in Nairobi
Vimbai Masiyiwa of Batoka Africa and Colin Bell of Natural Selection will receive leadership honors at the March 2026 summit in Nairobi.
Travel Industry Applauds Global Entry Reopening, Calls for Immediate Support for TSA Officers
U.S. Travel Association welcomed Global Entry's reopening while urging Congress to support unpaid TSA officers during the shutdown.
SoTL 2026: Slowing Down the PACE, Ramping Up Critical Thinking
The conference explored how educators can adapt teaching methods to maintain critical thinking skills as students increasingly rely on AI tools for academic work.
By Laura Zizka, Assistant Professor, EHL
35 Years Strong: A Journey of Growth, Gratitude, and Future Ambitions
The HFTP CEO reflects on 35 years with the association, highlighting expansion into Europe and Asia with new conferences and offices planned.
By Frank Wolfe, Chief Executive Officer (CEO), HFTP
Tackling hotel compliance
HOSPA panel discusses how aparthotels, lifestyle hotels, and challenger brands navigate rising compliance costs while maintaining profitability and guest focus.
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Profit with purpose: what The Social Hub means for the future of hospitality
The Social Hub's blended model mixing students, business travelers, and locals drives stronger margins than pure hotels while diversifying risk exposure.
When Hotels Become Destinations: The Power of History in the Experience Economy
The author argues that historic hotels create competitive advantage by offering authentic narratives and cultural connections that transform guests beyond traditional service delivery.
By Taran Patel and Chirag Patel