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Human Resources

Press Release

HSMAI Launches New Edition of Certified Hospitality Digital Marketer (CHDM) Study Guide

The Hospitality Sales and Marketing Association International (HSMAI) has released the 7th Edition of Hospitality Digital Marketing Essentials, the Certified Hospitality Digital Marketer (CHDM) certification study guide—the most comprehensive and up-to-date resource for hospitality professionals looking to deepen their digital marketing knowledge or prepare for the globally recognized CHDM certification.

HSMAI (USA)
Supplier News

Mental Health Awareness in Hospitality

In hospitality, it’s the people who make the experience. From front-of-house to back-of-house, bar teams to boardrooms, it’s the care, passion and hard work of hospitality professionals that shape each guest interaction. Yet too often, those very teams are running on empty.

Agilysys
Press Release

Hilton Named #1 Best Workplace in Vietnam

In a landmark achievement that underscores its commitment to its transformative workplace culture, Hilton (NYSE: HLT) has claimed the top position on the Best Workplaces In Vietnam™ 2025 list in the medium-sized company category. This milestone marks the first time the leading hospitality company has reached the top spot in the country, advancing from its No. 2 ranking last year.

Hilton
Vietnam
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Hospitality Financial and Technology Professionals (HFTP)
Supplier News

Cushman & Wakefield Bolsters UK Hospitality Capital Markets Team With New Hire

Francesca joins us as a Senior Consultant in the UK Hospitality Capital Markets team. Formerly with CBRE, she brings valuable experience across Advisory and Capital Markets in both London and Asia. Her strong expertise in financial analysis and real estate advisory is a great addition to the team, following the recent arrivals of Andrew Horder and Anastasia Cooper to support our expanding Hospitality Capital Markets division.

Cushman & Wakefield
London, United Kingdom
Press Release

Top Business Profiles Join Hotel Company's Board

Core Hospitality has established a new professional board of directors as part of its strategy for growth and long-term positioning in the hospitality industry. Five experienced industry leaders will provide strategic guidance and oversight as Core Hospitality continues its expansion in Denmark and Norway.

Core Hospitality
Press Release

Club Med Reengineers Leadership Structure to Drive Strategic Growth Across East, South Asia Pacific and China

Club Med, the global leader in premium all-inclusive holiday experiences, has announced a strategic restructuring of its Asia Pacific operations, consolidating three existing Business Units into two integrated entities - East & South Asia and Pacific (ESAP) and China – with effect from May 1, 2025. This business transformation reinforces the brand’s commitment to deepening regional focus, unlocking new growth potential, and enhancing operational agility in high-priority markets.

Club Med
Opinion Article

Open Innovation Through a Student’s Lens: Why Collaboration and Curiosity matter more than ever

As a young adult preparing to enter the evolving world of hospitality, I stand at the edge of a transformative era – one that demands not just operational excellence, but thoughtful action and bold responsibility. As a hospitality student, we’re taught the foundational tools: service, design and operations. But in a world, that’s ever-changing, mastering the known is no longer enough. We must cultivate a mindset that embraces the unknown, acting with agility, curiosity and intention.

Sukriti Malhotra
By Sukriti Malhotra, Student, EHL
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Tambourine
Supplier News

Otelier Appoints Rupali Sawhney as Chief Customer Officer to Strengthen Hotel Partnerships

Otelier, a hospitality data platform powering the future of hotel operations, today announced the appointment of Rupali Sawhney as Chief Customer Officer. In this newly established executive role, Sawhney will lead Otelier’s customer organization with a focus on building strong, lasting partnerships across the entire customer lifecycle – from onboarding and implementation through training, feature adoption, and ongoing success.

Otelier
Press Release

Ascott Boosts Talent Development to Drive the Opening of more than 300 New Properties by 2028

The Ascott Limited (Ascott), the wholly owned lodging business unit of CapitaLand Investment (CLI), is ramping up talent development to support the opening of more than 300 new properties by 2028. This global expansion is expected to create more than 12,000 new jobs, including over 1,500 property leadership roles. To power this growth, the company is launching Ascott Accelerate, a structured talent management programme that fast-tracks high-potential associates into hospitality leadership positions. This will be complemented by a digital learning platform offering flexible and accessible development opportunities for associates across all levels.

The Ascott Limited
Opinion Article

Managing Hotel Labor Costs Today

Managing labor costs in a hotel operation is crucial to maintaining a profitable business while delivering the service level that is commensurate with the scale of hotel. Finding this balance has been especially difficult in a post-COVID-19 environment, when inflationary challenges coupled with labor supply shortages have put further pressures on hotel operations. Labor is one of the most significant expenses a hotel faces, accounting for 30–45% of total operating costs.

Kasia Russell
By Kasia Russell, Managing Director and Senior Partner with the HVS Portland office, HVS