Hospitality Unsettled Podcast: E-Commerce 2
"Research is always important but especially in E-Commerce. Understanding what it is the customer is looking for rather than creating and delivering something simply because you like it."
"Research is always important but especially in E-Commerce. Understanding what it is the customer is looking for rather than creating and delivering something simply because you like it."
As promised, we are back with Part 2 of the Data Driven Recovery series featuring Tanya Pratt from Oracle Hospitality! In this second episode, Tanya and myself focus on taking the data we saw from Oracle's Data Driven Recovery Report as discussed in episode 1 and how it will carry on into the upcoming years as hotels, travel, and hospitality as a whole recovers from COVID19 and what trends we see being apart of a long term solution leading into 2021 and so on.
Tanya Pratt from Oracle Hospitality and I discuss the data they found in their recent survey in partnership with Skift about the recovery of the hospitality industry. In this first episode of a two part series, we will dive into the findings of their Data Driven Recovery Report and how the impact COVID19 has shaped the drive to destination market! This is a two part series so make sure you subscribe to Slick Talk on whatever platform you listen on so that you don't miss the exciting episode(s) to come!
Glenn Fogel, President and CEO of Booking Holdings, on the status of their cost controls and outook for the travel industry. Hosted by Paul Sweeney and Vonnie Quinn.
"I think one of the problems is that we focus on compensating for a problem rather than avoiding one altogether." This quote, and other surprising viewpoints on the difference between compensating for a problem and avoiding one entirely. Listen in and find out which option the hospitality industry is particularly good at—Starring Vice President of Operations at Accor, Erwin van der Graaf.