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The Cost of Surprising the Customer
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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Sales & Marketing
HVS ANAROCK Hotels & Hospitality Overview, May 2024
Associate Vice President – Research, New Delhi
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Markets & Performance
Recent Appointments
How to Determine a Hotel’s Feasibility and Land Value in 60 Seconds
Several times a month, I get a call that usually goes like this:
Creator of the Hotel Valuation Methodology and Founder of HVS
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Real Estate & Investment