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Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams
Explainer

Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams

A guest walks up to the front desk. The receptionist glances at the screen and already knows the guest prefers feather pillows, skipped housekeeping during their last three stays, and charged over $600 in spa and F&B services the last time they were...

Michael Heinze
Michael Heinze
Chief Architect at Shiji Group
Shiji
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Information Technology
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Property Technology
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Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams
by Michael Heinze
12 August 2025ShijiInformation Technology
Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams
Beyond points: Building a customer loyalty strategy that drives direct revenue
Explainer

Beyond points: Building a customer loyalty strategy that drives direct revenue

True hotel customer loyalty reveals itself in moments like this: A guest walks into your lobby after a long day of travel, and your front desk agent greets him by name, Welcome, Mr. Johnson! It’s so nice to have you back for a third visit with us. W...

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
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Sales & Marketing
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Revenue Management
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CRM & Loyalty
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Digital Marketing
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Beyond points: Building a customer loyalty strategy that drives direct revenue
by Karen Stephens
5 August 2025Revinate, Inc.Sales & Marketing
Beyond points: Building a customer loyalty strategy that drives direct revenue
How Unified Systems Supercharge AI in Modern Hotel Operations
Explainer

How Unified Systems Supercharge AI in Modern Hotel Operations

AI isn’t magic. Rather, it’s pattern recognition at scale. And like any pattern recognition system, its output is only as good as its input. Which is why AI’s promise of personalized experiences, automated service flows, real-time recommendations of...

Steven Hopkinson
Steven Hopkinson
Senior Vice President for Asia Pacific and the Middle East at Shiji Group
Shiji
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Information Technology
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Property Technology
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Chatbots, Robotics & AI
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How Unified Systems Supercharge AI in Modern Hotel Operations
by Steven Hopkinson
30 July 2025ShijiInformation Technology
How Unified Systems Supercharge AI in Modern Hotel Operations
From Crown Jewels to Compliance: 5 Ways to Buid a Cyber‑Resilient Hotel Tech Stack
Explainer

From Crown Jewels to Compliance: 5 Ways to Buid a Cyber‑Resilient Hotel Tech Stack

Picture a scenario where a hacker poses as an employee and tricks IT support into resetting credentials, bypassing multi-factor authentication and gaining access to core systems. That’s exactly what happened to one of the world’s leading casino bran...

Aleksander Ludynia
Aleksander Ludynia
Chief Security Officer
Shiji
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Property Technology
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Safety & Security
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From Crown Jewels to Compliance: 5 Ways to Buid a Cyber‑Resilient Hotel Tech Stack
by Aleksander Ludynia
15 July 2025ShijiProperty Technology
From Crown Jewels to Compliance: 5 Ways to Buid a Cyber‑Resilient Hotel Tech Stack
Hotel cart abandonment recovery: The multi-channel playbook
Explainer

Hotel cart abandonment recovery: The multi-channel playbook

Hotel cart abandonment recovery isn’t just about recapturing lost revenue — it’s about creating moments of connection with your guests that ultimately bring them back to book direct with you.

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
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Sales & Marketing
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Revenue Management
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Digital Marketing
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Hotel cart abandonment recovery: The multi-channel playbook
by Karen Stephens
4 July 2025Revinate, Inc.Sales & Marketing
Hotel cart abandonment recovery: The multi-channel playbook
From Guests to Data to Dollars: 5 Ways Unified Hotel Tech Boosts Revenue and Loyalty
Explainer

From Guests to Data to Dollars: 5 Ways Unified Hotel Tech Boosts Revenue and Loyalty

Imagine this: A guest walks into your hotel. The front desk greets them by name, already knows they prefer a room away from the elevator, and offers a complimentary drink, the same cocktail they ordered at your rooftop bar during their last stay. At...

Wolfgang Emperger
Wolfgang Emperger
SVP For Europe, Africa, And UK & Ireland, Shiji
Shiji
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Property Technology
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From Guests to Data to Dollars: 5 Ways Unified Hotel Tech Boosts Revenue and Loyalty
by Wolfgang Emperger
1 July 2025ShijiProperty Technology
From Guests to Data to Dollars: 5 Ways Unified Hotel Tech Boosts Revenue and Loyalty
Agentic AI: What It Is, How It’s Different, and Why It Matters in Hospitality
Explainer

Agentic AI: What It Is, How It’s Different, and Why It Matters in Hospitality

When we say “AI agents,” we’re not talking about the suit-wearing, memory-wiping types from Men in Black, but these new agents might be just as transformative. In the world of hotel tech, AI agents are emerging as intelligent, task-driven assistants...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Hospitality Net
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Chatbots, Robotics & AI
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Agentic AI: What It Is, How It’s Different, and Why It Matters in Hospitality
by Henri Roelings
10 June 2025Hospitality NetChatbots, Robotics & AI
Agentic AI: What It Is, How It’s Different, and Why It Matters in Hospitality
Why procurement data is key for travel and hospitality
Explainer

Why procurement data is key for travel and hospitality

With changing consumer demands, new technology, and more competition, travel and hospitality organizations need to adapt their operations, particularly in procurement. Data-driven decision-making has become a critical component of successful procure...

Christine Carrillo
Christine Carrillo
Head of Travel & Hospitality - Amazon Business
Amazon Business
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Big Data
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Procurement
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Why procurement data is key for travel and hospitality
by Christine Carrillo
16 December 2024Amazon BusinessBig Data
Why procurement data is key for travel and hospitality