Personalization versus Customization with Aleksandra Kotle, GM of Crockfords Las Vegas

As we see time again, the story of a hotel is the story of the people working at the hotel. This is especially true for the luxury hospitality segment where service excellence, exclusive amenities and personalization are hallmarks of an experience w...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Boutique & Lifestyle

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Guest Experience

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Luxury Travel

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Opinion

Striking the Right Balance: Navigating Technological Investments in Casino Resorts

In the bustling world of casino resorts, where guests seek a harmonious blend of excitement, relaxation, and indulgence, technology plays a pivotal role in shaping the guest experience. With a myriad of amenities ranging from luxurious hotel stays a...

Ryan Carrier

Area Vice President, Gaming Sales

Agilysys

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Property Technology

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Revenue Management

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Casinos-Gaming

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Guest Experience

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Opinion

Four takeaways from NAVIGATE Miami 2024

Revinate’s annual hospitality conference, which focused on industry updates, growth plans, and new product launches, has concluded for the year — and we are still buzzing with excitement!

Karen Stephens

Chief Marketing Officer, Revinate

Revinate, Inc.

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Sales & Marketing

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Revenue Management

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Lodging Industry

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Guest Experience

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Opinion

Checking in at Fairmont Banff Springs and the Luxury Trend for More Intimate Guestrooms

For Canadians, Fairmont is not just a hotel brand but a fixture of our nation’s history. In the decades following the country’s confederation in 1867, towns that connected the Eastern hubs of Montreal, Toronto, Quebec and Ottawa with the still-buddi...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Boutique & Lifestyle

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Brand Marketing

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Guest Experience

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Luxury Travel

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Opinion

Summer 2024: Insights and solutions to boost hotel performance

As the summer heat rises, so does the demand for unforgettable getaways. In our recent webinar, we discussed how all signs indicate that the hospitality industry is headed for an outstanding summer this year. Hotels are retaining their prime positio...

Karen Stephens

Chief Revenue Officer at Revinate

Revinate, Inc.

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Sales & Marketing

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Revenue Management

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Lodging Industry

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Guest Experience

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Opinion

A Case Study in Upleveling Rooms and Expanding Wellness at the Fairmont Tremblant

As background for those not from Canada, Tremblant is a picture-perfect ski village under two hours northwest of Montreal in the Laurentian Mountains. With numerous small hotels, chalets, lodges and short-term rentals to choose from, Tremblant is pe...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Boutique & Lifestyle

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Guest Experience

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Luxury Travel

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Opinion

Should hotel elevators connect to their PBX systems?

While PBX systems utilizing VoIP networks are ideal for general hotel communication, emergency communications paths within the elevator must meet unique code requirements and require special attention as it pertains to risk/liability reduction. Cons...

Dave Mann

VP of Technology

Kings III Emergency Communications

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Property Technology

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Lodging Industry

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PCI Compliance

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Guest Experience

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Opinion

Telecom Compliance in Hotels

A Certificate of Occupancy (C.O.) is a vital requirement prior to opening your hotel after a new build/renovation (without it you’re subject to massive, compounding fines!). Because of the necessity of this certification, you’ll want to work it in t...

Clarisa James

Business Development Manager

Kings III Emergency Communications

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Property Technology

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Hotel Openings

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PCI Compliance

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Guest Experience

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Opinion

Hotels That Go Above-and-Beyond Will Keep Guests Talking, Spending and Loyal

In the best-selling book ‘Unreasonable Hospitality: The Remarkable Power of Giving People More than they Expect, author Will Guidara proposes a simple but impactful sentiment – the magic of great service can (and should) be brought to life in any tr...

Ryan Hamilton

Co-Founder, SalesAndCatering.com and Bluebuzzard Technology Group

SalesAndCatering.com, LLC

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Sales & Marketing

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Property Technology

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CRM & Loyalty

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Guest Experience

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Opinion

How Data Plays Into Crafting the Personalized Guest Experience

Do you ever wonder how Netflix or Amazon find the perfect content or products for you when you log on? These industry leaders have cracked the code to keep customers coming back through data-driven personalization—using unique customer insights to r...

Brett Thoreson

Co-Founder & CEO of CartStack / RezRecover

RezRecover by CartStack

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Property Technology

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Digital Marketing

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Big Data

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Guest Experience

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