Opinion Articles
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What Hotels of Tomorrow Can Learn from the Airbnb's of Today

By Alan Young - President of Puzzle Partner Ltd.

This competitive landscape stretches between hotels brands as well as between hotels and non-traditional accommodation models, such as Airbnb. With both service models existing within the same industry and catering to similar guest demographics, there is a wealth of experiential knowledge to be shared/gained as they strive to evolve and improve their respective offering(s).

Hospitality Requires Stepping Into "Character" Like An Actor On A Stage

By Cathy Cook - Executive Director of Training & Development at Kennedy Training Network

In the hotel industry we all know how important it is to deliver hospitality, which is the key to a positive guest stay. Otherwise we are simply in the "room rental business" and our guest rooms devolve into a commodity like a seat on an airplane.