Like other locales hard-hit by the events of the past 18 months, the Dominican Republic is focusing on rebuilding and recovering. The summer travel season may be behind us and we have headed into cooler months, but that doesn’t mean travel has to slow down.
Many years ago, my daughter and I were in our basement, and she found an old typewriter. She looked at it with amazement and asked, “Dad, what’s this?” I explained it was what we used before computers and keyboards were invented.
Hoteliers need a hand. As the ongoing labor shortage continues to limit hoteliers’ ability to operate at a high level, many of them have turned to technology to fill operational gaps. Technology’s ultimate purpose is to simplify complicated, time consuming processes or activities and present needed information quickly and accurately.
Digital transformation is the cultural, organizational and operational change of an organization, industry or ecosystem through a smart integration of digital technologies, processes and competencies across all levels and functions in a staged and strategic way.
"Hospitality organizations throughout the world took drastic measures to cut down costs to survive through the pandemic crisis. As hotels open and demand returns, many are struggling to provide a consistent level of service."
CWT's CEO, Michelle McKinney Frymire talks about sustainability with Julian Walker, our Head of External Communications.
Prior to March 2020, the tourism industry was booming worldwide. Hotels benefited from year-on-year growth in tourism and the continuous onslaught of guests during peak holiday seasons. As hotel business thrived, no one gave much thought to where their revenue was coming from, considered long-term investments, or clearly understood the implications to profitability.
The hospitality industry is talking about a lot of different recovery strategies over the past 18 months in order to rise out of the ashes of the pandemic and experts of various fields from sales and revenue, marketing to operations are all showcasing great creativity and resilience in doing so.
Although we appear to be moving past the worst of the COVID-19 pandemic, the hospitality market seems to be recovering by fits and starts. By July 2021 for example, Daily TSA Passenger Throughput 一 a common proxy to measure travel volume 一 reached approximately 80% of pre-pandemic levels.
"Given today's radical transparent online hotel marketplace, the dividing line between sales, marketing, e-commerce, revenue management, pricing and even loyalty needs to disappear. These traditional organisational structures only create silos that get in the way of insuring that we put the right product at the right price in front of the right customer at the appropriate time moment in their purchase cycle."
On October 12th, leaders in the field of revenue management gathered in London at Leadership from Chaos, to discuss and debate the latest news and trends, and set the industry agenda on existing practices and future strategies.
Electric vehicles are taking over the road. More than 1 million battery powered electric vehicles have been sold in the U.S. since 2010, but they remain underserved with only 99,325 public charging ports available at 41,145 stations across the country.
