I recently wrote an article in Forbes about how three out of four customers are more loyal to your employee than your business.
We have a confirmed re-opening date for hospitality! 4th of July in England, while Northern Ireland can re-open from the 3rd of July, and Scotland on the 6th for outside venues and 15th for indoor spaces.
As I've reviewed the "Commitment to Cleanliness" tomes released by major hotel brands and management groups over the past month, I've been impressed by the dedication and attention to detail from the teams' that put each together.
"While digital and self-service options are growing in popularity, the stats and facts are still telling us that the old-fashioned human-to-human connection is still the number-one way customers like to connect for having their problems resolved."
As new hospitality cleaning protocols are being released on a daily basis worldwide, we have worked with our hotel partners to calculate the cost of implementing the new cleaning requirements. Initial analysis shows that hotels will need to budget around $130,000 for a 250-room hotel, running at around 60% occupancy.
RISE is an exciting and relevant weekly conversation between industry professionals and students, graduates & job seekers in the Travel, Tourism & Hospitality sector. Reconnecting, reflecting and re-examining where in the world we are, and above all, separating the news from the noise.
Hotel History: The Adolphus Hotel (407 rooms): The Adolphus Hotel was built by and named for Adolphus Busch, the founder of the Anheuser-Busch Brewing Company. Legend has it that Adolphus Busch donated the hotel to Dallas as a thank you for its enthusiastic acceptance of his famous Midwestern brew.
A recent study from Tripadvisor found that for consumers thinking about future travel: More than 9 out of 10 (92%) said cleanliness is the most important factor in selecting accommodations.
Years ago, I shared a Four Seasons elevator with Robert Duvall. He was reading a script, and I pretended not to notice.
"Coronavirus is a significant disruptor. It is causing us to make changes in everything from food prep to cleaning to managing super-conferences and events. I encourage everyone to take personal care and action that makes sense for you and your loved ones."
2020 has been anything but business as usual. As companies continue to adapt to the demands of isolation measures and social distancing mandates amid the coronavirus pandemic, those industries which are notoriously built upon a high-volume, in-person model are, understandably, expected to pivot.
The term 'visionary' is hardly a novel concept, especially in an age so defined by digital expertise and thought leadership. But, what exactly defines a visionary? Is it an exceptional idea? A desire for continued innovation? Or, perhaps, foresight for what is to come in any given industry space? In the case of Einar Rosenberg, it is all of the above.
