Opinion Articles
Page 2 of 614

Are Hotels Coveting only Half of the Millennial Market? Part One

By David M. Brudney - ISHC

Millennials currently spend more than $200 billion annually on travel; and they plan to increase frequency and spendingInspired by destinations and authentic experiences44 percent of millennials prefer rentals to hotelsAirbnb understands the millennial's mindsetNearly half are making less money than their parents didOne in three still living with parentsThese millennials - - more than 75 million aged 18-34, born between 1982 and 2004 - - are projected to be the now and future leisure and business traveler guests for whom hotels have been gearing up.

Technology and the luxury guest experience: Interview with Arun Kumar

By Sarah Came - Copywriter and Content Marketing Specialist, GuestRevu

From his first role on the front lines of guest satisfaction as a room service waiter to management positions at four- and five-star InterContinental and Hilton properties, Arun Kumar's impressive hospitality career has taught him a thing or two about keeping guests satisfied.

Meeting Internal Challenges For Revenue Management

By Helena Rowe - Account Manager at Net Affinity

It's challenging being a Revenue Manager! Whether you're in a large city-centre hotel, or a small countryside hotel, Revenue Managers face similar challenges & stresses. Too much to do, too little time, being number one! Many of these challenges come from client demands, but in this piece, we're discussing the internal challenges faced by Revenue Manager, or the member of staff with responsibility for Revenue Management.

Don't Fear The Word Sorry

By Larry Mogelonsky - Principal, Hotel Mogel Consulting Ltd. & Chairman, LMA Communications Inc.

This is a word you should never have to say, and yet it is one that can have a very powerful effect when used correctly.For most well-run properties, mistakes are a rarity. While this doesn't preclude them from happening entirely (we are human after all and errors are bound to crop up during transition periods or staff turnover), apologizing is not something we do only when we are at fault.