Sometimes it's the little things that elevate a good guest experience to a great one. Emails are the perfect example. Every hotelier sends emails to every guest who books with them, and the first – some would say most important – touchpoint once a booking is made is the hotel booking confirmation email.
During the Easter holidays, before the pandemic, I took my son to see the London Transport Museum in Covent Garden and promised to give him a tour of the Museum of London near the Barbican Centre the following year.
Let's all just take a break from the constant news cycle on active COVID-19 case numbers and the rest of worldly distresses. While we're at it, let's take a break from eating, too.
"2020 brought to the forefront the uncertainty of life. This state of mind made us question the quality of our lives and focus on our vulnerability. The result is an all-time high level of interest in our health and wellbeing."
The Treasury Department's Financial Crimes Enforcement Network (FinCEN) is currently accepting public comments on a provision in the recently enacted Corporate Transparency Act (CTA) which requires some privately-held business entities to disclose ownership information directly to a law enforcement agency.
In an era where technology has facilitated access to data, consumers are increasingly aware of the trade-offs between personalized experiences and their privacy. Data gathering and predictive analysis have created a paradox between privacy and personalization.
Superman has his cape! Black Panther has his Vibranium! Wonder Woman has her Lasso of Truth! Thor has his hammer! These superheroes capture our imaginations and our hearts with their adventures and s.
While the Covid-19 Pandemic has devastated our industry in many ways, it has also served as a terrific opportunity to "get ahead of the curve" – allowing us to operate from a much stronger position when the tide turns.
"The COVID-19 winding road: Personal experience & Importance of CommunityRunning out of energy is exactly where I find myself. I went from an active interpersonal schedule with 200-300 people a day to forced isolation, alone, in Miami, Florida."
Prior to the COVID-19 pandemic, Downtown San Antonio was enjoying a decade of revitalization and growth. The year 2020 was poised to be a banner year, spurred by the Henry B. Gonzalez Convention Center's $325-million renovation and expansion, which was completed in January 2016.
They say you can't judge a book by its cover, but does the same apply to a wine label? Wine labels have a lot of information on them. Some of it is critical to understanding what is in the bottle, and some of it is nothing more than a swirling font and prestigious-looking logo.
Let's face it, there is a real "booking war" going on between hotels and Airbnb for every guest and every roomnight. Airbnb may have won the 2020 occupancy battle, but hoteliers can beat Airbnb at its own game and ultimately win the booking war.
