Recovering From Cocaine - The Life of a Hotel Doctor
By Mike Oppenheim – MD
He had turned bright red, a frightened guest informed me. Searching the internet revealed that this indicated dangerously high blood pressure. Could I come…?
Opinion Articles
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The Impact of COVID-19 on the European Hotel Sector
By Russell Kett – Chairman at HVS - London Office
There is no doubt that the COVID-19 pandemic has had a most dramatic effect on the hotel business throughout Europe and words like 'unprecedented' and 'unique' are used liberally to describe the situation.
Thoughts and recommendations for CYBER HITEC!
View by Timo Kettern – Corporate Director of IT at Bierwirth & Kluth Hotel Management
"First of all, I congratulate HFTP for the decision to fully 'cyberize' HITEC at least for this year. A bold move showing how responsible they act with regards to the health of the HITEC participants and still serving the need for our industry to meet, learn, and exchange views."
Your Customers Are Always Watching
By Steve DiGioia – Customer Service Crusader, Author, & Trainer
What do you do when you think no one is watching? Are you chewing gum, twirling your hair, or resting your foot on the wall behind you? Do you tell off-color jokes because you think no one can hear y.
Verified Clean Technologies as the Necessary Step to Bring Groups Back
By Larry Mogelonsky – Managing Director Hotel Mogel Consulting Limited
Staycations and drive-market getaways have become the going trends to help revitalize leisure travel for a summer season where we are still battling COVID-19. But most hotels don't build and grow rate from fully independent travelers alone, nor can they keep their ledgers in the black without midweek occupancy during off-peak periods.
Following The Shot In
By Shep Hyken – Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Much of my life is spent traveling. Lately, I've been home more than usual, along with most other people in the era of COVID-19. When I am home, I play hockey three or four times a week. This is hardcore cardio training with some friendly competition worked in, which makes for an exhilarating workout.
FREE REPORT: The Inevitable Rise of Virtual Events in a Post-Pandemic World
By Alan Young – Co-Founder, Knowingli Market Research and Puzzle Partner
The world has officially gone virtual. As industries respond to shifting consumer preferences in the wake of COVID-19, along with a widespread demand for pandemic-specific innovation, the new socially distanced reality is rapidly shaping the way we do business and interact.
"According to a HotelBeds whitepaper, "bedbanks are focused on assisting hoteliers develop under-served markets and those they do not contract with directly." At least, in theory, therefore, the bedbank model should compete neither with OTAs nor with direct booking initiatives, and it should (always in theory) produce incremental revenue for hotels."
‘What Are You Trying to Say?’
By Conor Kenny – Teacher, Trainer, Writer, Founder of conorkenny.com
When a sudden and unexpected storm hits our shores, our business and our brand, how we communicate and what we say, becomes even more important. What we see, what we hear, what we believe, depends on where we stand.
Mentoring: An Important Source of Training
By Kirby D. Payne – Founder and President of HVS Hotel Management
With the tremendous growth of the lodging industry over the last three decades, the industry's ability to develop competent management staff has been severely strained.
Nobody Asked Me, But… No. 237: Hotel History: Hotel Allegro, Chicago, Illinois
By Stanley Turkel – CMHS, Hotel consultant
Hotel History: Hotel Allegro, Chicago, IL, (483 rooms). The Hotel Allegro was created on the site of old Bismarck Hotel in 1998. The original Bismarck Hotel was built in 1894 by Emil and Karl Eitel, brothers from Stuttgart, Germany.
From Ritz-Carlton to Healthcare: Hotels Bridging Healthcare (H2H) for New Career Opportunities
By Fred DeMicco – Executive Director and Professor in the School of Hotel and Restaurant Management at Northern Arizona University
As more health care facilities grow to become "medical campuses" and medical meccas for care, they emulate hotels in their quality and delivery of health and wellness (H2H) services. Many build hotels or have partner hotels for medical guests and tourists on their health campuses.
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