Very Important Pet: the dog-friendly stays boosting luxury hotel revenue
Opinion

Very Important Pet: the dog-friendly stays boosting luxury hotel revenue

Pets are an important part of our lives. They deserve to be treated to the same five-star experiences as we are. And there’s an emerging trend within luxury hospitality that proves it’s not only our animal friends who’ll benefit – hotels can too.

Tom Brown
Tom Brown
Principal Copywriter at Mews
Mews
More in this category
CRM & Loyalty
More in this category
Lodging Industry
More in this category
Innovation
More in this category
Guest Experience
More like this
Tom Brown
by Tom Brown
8 January 2026MewsGuest Experience
Very Important Pet: the dog-friendly stays boosting luxury hotel revenue
2026 Hospitality Outlook: how AI is reshaping hotel experiences
Opinion

2026 Hospitality Outlook: how AI is reshaping hotel experiences

What will the guest journey look like in 2026 and beyond? As hospitality arrives at yet another critical moment, the 2026 Hospitality Industry Outlook authored by Mews explores how the rise of AI – both generative and agentic – is transforming how h...

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews Systems Ltd
More in this category
Property Technology
More in this category
Innovation
More in this category
Chatbots, Robotics & AI
More in this category
Guest Experience
More like this
Tom Brown
by Tom Brown
7 January 2026Mews Systems LtdGuest Experience
2026 Hospitality Outlook: how AI is reshaping hotel experiences
Blending Digital Tools With Personalized Service to Elevate the Guest Experience
Opinion

Blending Digital Tools With Personalized Service to Elevate the Guest Experience

In today’s landscape, where shifting guest expectations for a blended balance of autonomy and connection and advancing technology and digital concierge tools continue to influence the evolution of the hospitality sector, the question is no longer wh...

Sid Ramani
Sid Ramani
Area General Manager of Hyatt Regency Irvine
Hyatt
More from this brand
Hyatt Regency
More in this category
Sales & Marketing
More in this category
Guest Experience
More like this
Sid Ramani
by Sid Ramani
26 December 2025HyattGuest Experience
Blending Digital Tools With Personalized Service to Elevate the Guest Experience
Andean as a Boutique Collection with All the Hallmarks of Purposeful Travel
Opinion

Andean as a Boutique Collection with All the Hallmarks of Purposeful Travel

One fascinating hospitality trend that often goes underappreciated is how regions that are experiencing high growth in travel numbers are accompanied not only by new hotel developments but also poignant industry innovations that are emulated elsewhe...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
More in this category
Boutique & Lifestyle
More in this category
Innovation
More in this category
Guest Experience
More like this
Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
22 December 2025Hotel Mogel Consulting LimitedGuest Experience
Andean as a Boutique Collection with All the Hallmarks of Purposeful Travel
The Secret to Hotel Storytelling that Sells
Opinion

The Secret to Hotel Storytelling that Sells

What made investors bet $900 million on Elizabeth Holmes’ Theranos, despite no proof of concept? How did Apple sell more iPods than Microsoft sold Zune, even though Zune had better hardware? Why was smoking once considered the epitome of glamour, on...

Melissa Rodrigues
Melissa Rodrigues
Lead Content Manager at GuestCentric
GuestCentric Systems
More in this category
Sales & Marketing
More in this category
Guest Experience
More in this category
Content Marketing
More like this
Melissa Rodrigues
by Melissa Rodrigues
19 December 2025GuestCentric SystemsGuest Experience
The Secret to Hotel Storytelling that Sells
How hotel automation can help us be more human
Opinion

How hotel automation can help us be more human

Hospitality has always been a people business. What changed is the amount of invisible work we expect those people to carry. Manual checks, repetitive admin, systems that don’t talk to each other. This cognitive load drains energy before a guest eve...

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews Systems Ltd
More in this category
Property Technology
More in this category
Mobile Marketing
More in this category
Innovation
More in this category
Guest Experience
More like this
Tom Brown
by Tom Brown
18 December 2025Mews Systems LtdGuest Experience
How hotel automation can help us be more human
The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
Opinion

The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership

On Wednesday I had the privilege of listening to Horst Schulze deliver the keynote at the International Luxury Hotel Association (ILHA) event. It was, in a word, a reaffirmation of my own values regarding luxury hospitality leadership.

Mark Fancourt
Mark Fancourt
Co Founder & Principal Consultant, TRAVHOTECH
TRAVHOTECH
More in this category
Information Technology
More in this category
Events & Conferences
More in this category
Guest Experience
More in this category
Luxury Travel
More like this
Mark Fancourt
by Mark Fancourt
18 December 2025TRAVHOTECHGuest Experience
The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
The Silent Revolution: How Every Hotel Website is Becoming an Actionable Endpoint for AI
Opinion

The Silent Revolution: How Every Hotel Website is Becoming an Actionable Endpoint for AI

For decades, the web has been held together by a chaotic and brittle system of custom APIs. This fragmented landscape of bespoke integrations is more than just a developer headache; it is the primary bottleneck preventing the next generation of AI f...

Brad Brewer
Brad Brewer
Chief AI Officer, Agentic Hospitality, and Founder, Brewer Digital Marketing
Agentic Hospitality
More in this category
Lodging Industry
More in this category
Innovation
More in this category
Chatbots, Robotics & AI
More in this category
Guest Experience
More like this
Brad Brewer
by Brad Brewer
17 December 2025Agentic HospitalityGuest Experience
The Silent Revolution: How Every Hotel Website is Becoming an Actionable Endpoint for AI
Delivering The “Vibe” Of Hospitality Requires E.P.I.C. Qualities
Opinion

Delivering The “Vibe” Of Hospitality Requires E.P.I.C. Qualities

In addition to being arguably the most used word by younger generations as an adjective, adverb, and noun, the word “epic” is also the name of a new Orlando theme park, an International ski pass, the maker of popular video games, and a company provi...

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
More in this category
Human Resources
More in this category
Lodging Industry
More in this category
Guest Experience
More like this
Doug Kennedy
by Doug Kennedy
16 December 2025Kennedy Training Network (KTN)Guest Experience
Delivering The “Vibe” Of Hospitality Requires E.P.I.C. Qualities