We all remember those days in March 2020 when we realized that Covid 19 was going to be different than anything we had experienced in our lives. Almost overnight, the entire country shut down. As we dealt with the unknown, reports informed us that t...

David Sherwyn

Professor of Law at Cornell’s Nolan School of Hotel Administration

Cornell

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Housekeeping

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Cornell | Nolan School of Hotel Administration

Opinion

The New Frontier of In-Room Tablets + AI is Here and it’s Impacting Hotel Operations, Starting with Housekeeping

Imagine a businessman travels from Italy to America. Upon entering his room for the first time, the man is greeted by name by an AI concierge who proceeds to converse with him in his native language, (i.e. Italian). The woman on screen is speaking f...

Neil Schubert

Chief Product Officer at Hotel Communication Network Inc.

Hotel Communication Network Inc. (HCN)

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Guestroom Technology

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Chatbots, Robotics & AI

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Housekeeping

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Opinion

The End of Daily Housekeeping Marks the End of Traditional Hospitality

What a way to start 2024…by digging up the now classic hotel ops debate of to clean or not to clean. By the title, it should be clear where we stand (especially for upscale or luxury hotels). Nevertheless, with labor issues omnipresent for hospitali...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Housekeeping

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Opinion

A comprehensive guide to hotel housekeeping

The past year has been economically challenging for many hotels. As a cost-intensive department, housekeeping is often the first target of strategic optimization and cost reduction. But there’s another way to respond to these issues, and that’s by s...

Anuska Linc

Copywriter, Mews

Mews

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Chatbots, Robotics & AI

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Guest Experience

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Housekeeping

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Opinion

Six ways to empower your hotel teams

An empowered team is a more effective team. They’re better engaged to help meet and exceed business goals and are more confident when interacting with guests. It’s clear, then, that team empowerment should be a goal for all hospitality businesses.

Tom Brown

Senior Copywriter at Mews

Mews

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Property Technology

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Recruitment

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Housekeeping

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Opinion

How to Win the Morning Meeting

It’s 7:30am and you’ve already spilled your Starbucks – but the morning meeting is afoot so you’ll have to park your coffee woes. All the key department managers and the GM are gathering at the edge of some unlucky co-worker’s desk, probably in the ...

Jos Schaap

CEO at ROOMDEX

ROOMDEX, Inc.

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Revenue Management

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Housekeeping

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Opinion

Engaged Hotel Employees Lead to Engaged Guests

There is no question that hotel operations have been one of the greatest casualties of the persistent labor shortage continuing to impact businesses everywhere. Not only are many of today’s hotel workers overwhelmed by daily operations, but many are...

Adria Levtchenko

Co-Founder and CEO of PurpleCloud Technologies

PurpleCloud Technologies

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Human Resources

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Property Technology

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Housekeeping

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Opinion

The Real Cost of Housekeeping is the Replacement

The biggest line item for nearly every hotel’s operating costs is the housekeeping department. That isn’t going to change any time soon as rooms need to be cleaned in order for them to be resold. Yet, we strive to continuously optimize this expendit...

Larry Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Human Resources

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Housekeeping

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Opinion

10 Inspections and Logs Every Hotelier Needs in 2023

Running a hotel is an intricate and demanding task, where guest satisfaction and reliable service are of utmost importance. Hotel general managers and owners must navigate numerous challenges daily, balancing multiple responsibilities while maintain...

Garrett Peppelman

Head of Growth at Xenia

Xenia

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Property Technology

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Management Companies

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Asset Management

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Housekeeping

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Opinion

5 Ways Gamified Service Optimization is Attracting/Retaining Hotel Employees

The right workforce-management tools encourage professional growth and success and help hospitality — a profession where guests and workers come first — rebuild for a stronger future

Adria Levtchenko

Co-Founder and CEO of PurpleCloud Technologies

PurpleCloud Technologies

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Human Resources

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Property Technology

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Housekeeping

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Housekeeping

Daily Housekeeping: A Source of Contention for Hotels, Guests, and Unions

The New Frontier of In-Room Tablets + AI is Here and it’s Impacting Hotel Operations, Starting with Housekeeping

The End of Daily Housekeeping Marks the End of Traditional Hospitality

A comprehensive guide to hotel housekeeping

Six ways to empower your hotel teams

How to Win the Morning Meeting

Engaged Hotel Employees Lead to Engaged Guests

The Real Cost of Housekeeping is the Replacement

10 Inspections and Logs Every Hotelier Needs in 2023

5 Ways Gamified Service Optimization is Attracting/Retaining Hotel Employees

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