Sustainability

Measuring Climate Risk to Improve Tourism Resilience

Should we stop building hotels in risk areas? That's a loaded question and depends on how risks are assessed. Has the assessment included all "natural" hazards like earthquakes, floods, GLOFs, hurricanes, landslides, heat waves and drought? What about anthropogenic hazards like industrial accidents and terrorism? More importantly, does the assessment include the impacts of climate change over time? It has to.

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Hilton Gears Up for COP28 in Dubai

As Dubai prepares to welcome the world for the Conference of Parties, or COP28, in Dubai, Hilton teams across the country are gearing up to welcome delegations, host organizations supporting discussions and participate in formal conversations representing the broader hospitality industry. With a focus on driving responsible travel and tourism globally, team members at Hilton’s 35 properties in the United Arab Emirates (UAE) are working to bring Travel with Purpose, Hilton’s strategy to advance responsible travel and tourism globally, to life throughout COP28 and beyond.

Meaningful Guest Experiences as a Catalyst for Change

I believe the true definition of a meaningful guest experience is one that drives someone to say, "You just have to go there!" to their family, friends, or followers. In addition, aside from delighting guests, exceeding expectations, and creating "wow" moments, great meaningful experiences can also generate curiosity, open minds to possibility, and become a catalyst for positive behavioural change.

Meaningful guest experiences - best practices from Sri Lanka

A meaningful guest experience entails genuine human connection(s) with local host(s) while being able to embrace and respect the sensitivities of natural ecosystems within a destination. Some of the most inspiring and memorable guest experiences I've had were those where I made friends, learned new skills, tested my own abilities, and challenged my thinking. Meaningful experiences also broaden my horizon on new ways of living and doing better business, for example, learning how to upcycle waste materials creatively in design and construction, or to innovate with local ingredients and materials.

Beyond Comfort: Crafting Transformative Guest Experiences through Sustainable Hospitality

As the Sustainable Hospitality Alliance, we wholeheartedly agree that sustainability is critical in crafting meaningful guest experiences. To us, a meaningful guest experience goes beyond comfort and convenience. It is about engaging guests in a journey of learning and contributing to sustainability, making them feel part of a larger purpose. It could be as simple as educating guests about local culture and conservation efforts or as immersive as involving them in community projects.

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Demonstrating ESG Strategies for Green Financing

The most effective strategies for securing green finance would seem to focus on evidence of  financial stability and ability to repay financing in a timely manner and the opportunity for  lending institutions to apply an organization's documented environmental, social and governance value (ESG) efforts to their corporate reporting. Investment Business Daily recently noted that "Investors want stocks to align with ESG values". An article in Hotel Tech Report in February of 2023 details the ESG process for the hotel industry.  https://hoteltechreport.com/news/hotel-sustainability-statistics 

Shifting perception of green investments thanks to green finance opportunities

Green finance is still emerging and defining itself. As such, it currently raises more questions than it provides answers for hospitality professionals, especially among family or small businesses and independent operators who cannot dedicate their limited resources to stay up to date with such specific and technical trends. As a result green investment is very often considered as an extra cost with no short-term benefits and uncertain long-term benefits.

A unified hospitality industry can unlock Green Finance

As an alliance our role is to unify the hospitality industry towards a more sustainable future.  We aim to propel the sector towards a state of Net Positive, where the industry not only thrives but enriches our destinations, by giving back more than it takes, across people, planet, and place (the destination).  We exist to convene the industry, collate knowledge and best practice and create an industry movement.

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Reflexivity and Learning

The path towards system change is unpredictable, and that reminded me on the book Risk Society by Ulrich Beck. Beck's concept of the risk society highlights the need for a new approach to managing risks based on cooperation, reflexivity, and sustainability in a context of complexity and uncertainty. The book contains valuable lessons for to be applied on topics as Climate change and Biodiversity. Learning is a key ingredient in Beck's risk society and learning involves a continuous process of reflexivity and adaptation in response to new information and changing circumstances. Important to realize is that this learning is not only at an individual level, but also on group and even societal level. Companies, citizens and communities, NGOs, governments and scientists and experts all play an important role in this collective learning process.