Operations & Strategy

Introducing Snapfix Comply

Running a hotel involves more than providing excellent service. Behind every guest experience lies a complex system of inspections, certifications, and safety checks that must remain up to date.

Luxury Starts Within: People Who Make Hospitality Shine

I recently attended the Beyond Luxury Awards at the Fairmont La Hacienda Costa del Sol which we had sponsored, the event brought together luxury hoteliers from across Spain. Over good food and conversations, something struck me: there was barely any talk of technology or innovation. The main topic was people.

New EU Plans Set to Make Business Travel More Efficient and Sustainable: GBTA Welcomes this Week’s Announcements on High-Speed Rail and Sustainable Transport as Part of its Ongoing Engagement with European Policymakers

The Global Business Travel Association (GBTA), the leading voice of the global business travel industry, met in Brussels this week with key policymakers from the European Commission, European Parliament and upcoming EU Council Presidency to advance policies that support a thriving, sustainable and modernised business travel ecosystem.

2025 Lodging Tax Report - USA

Since room sales generate lodging tax revenues, an overview of hotel market trends provides insight into the industry’s current and future fiscal impacts. As documented in our 2024 HVS Lodging Tax Study, the national lodging market has experienced recent growth in average daily room rates and revenue per available room. However, occupancy levels have remained relatively flat. The Average Daily Room Rate (“ADR”) represents the average revenue earned for each room rented in a hotel. Revenue per available room (“RevPAR”), the product of ADR and occupancy rate, is a standard industry metric that combines the effects of occupancy and room rates on overall revenue performance. ADR and RevPAR increased in 2024 but has seen slower growth through the first eight months of 2025 compared to the same period in 2024. The figure below compares year-over-year growth in the national lodging market from 2023 through August 2025.

Influence Society Releases Fourth Edition of Societies Quarterly, Showcasing the New Language of Exceptional Hospitality

Influence Society has released the fourth edition of its acclaimed Societies Quarterly series offering an in-depth editorial lens on what’s shaping the future of exceptional hospitality. As 2025 draws to a close, design languages are evolving, AI tools are maturing, and the creative landscape continues to accelerate. This latest issue explores how brands at the vanguard are blending subtle technology, cultural nuance, and narrative-rich design to stand apart in a marketplace increasingly defined by sameness.

In Search of Solutions to Overtourism

Overtourism is one of the key concerns in many popular destinations, and each summer the warning signs become more difficult to ignore. These beloved-by-many tourists places – from historical European cities to small tropical islands – are struggling with “too many people”, with flocks of visitors crowding streets and historical sites.