Operations & Strategy

BWH® Hotels International Convention Showcases Growth and Innovation

 BWH Hotels, a leading hospitality enterprise comprised of three hotel companies including WorldHotels™, Best Western® Hotels & Resorts and SureStay® Hotels, hosted its annual convention this week in Seattle. Under the banner of "Welcome Begins Here," more than 3,000 attendees, including BWH Hotels hoteliers, operators, and partners, joined together to celebrate shared achievements and lay the foundation for continued success in the years ahead.

Private Members' Clubs 2.0 - Evolution Continues

Two years ago, we explored the booming private members’ club sector in the article ‘Profiting from the Rise of Private Members Clubs’, highlighting how exclusivity and premium amenities were driving unprecedented membership growth globally. Fast forward to 2025, and the landscape has evolved dramatically. What began as a renaissance of traditional club culture has transformed into something far more sophisticated: integrated lifestyle ecosystems that blur the boundaries between hospitality, real estate, wellness, and community building.

Standard Textile and Accor Announce Launch of Mascioni Hotel Collection at Luxury Properties Worldwide

Accor, one of the most prestigious names in luxury hospitality, and Standard Textile Co., Inc. today announced a strategic partnership to provide Mascioni Hotel Collection as the preferred luxury linen provider for a selection of Accor's luxury brands: Fairmont, Sofitel Legend, Sofitel, and MGallery Collection. This exciting partnership will encompass over 350 properties worldwide.

6 differences between a hotel and a resort

In hospitality, understanding the difference between a hotel and a resort is key in order to provide guests with the right experience. Each type of accommodation takes a different approach and has its own appeal, which means that the way they operate and the services they offer can vary significantly.

Marriott Bonvoy Launches New Outdoor Platform and Collection Brand

Nothing compares to an adventure in the wild, yet all outdoor travelers know that finding new places to go and preparing for the experience is never easy. Whether it’s destination inspiration, choosing where to stay, or planning what to do, the process can feel overwhelming, and many travelers end up going to the same, familiar locations.

When it Comes to Identity Verification, Vacation Rental Platforms Need a Timely Solution to an Age-Old Problem

Vacation rental platforms have transformed how people travel, offering convenient and flexible alternatives to hotels. But using these platforms comes with risks for both renters and hosts. Specifically, this sector faces significant security and trust challenges, primarily due to the inherent anonymity of online transactions. The Better Business Bureau estimates that more than five million people have lost money to vacation rental scams, and 43 percent of online shoppers have encountered bogus listings.

Immersive Hospitality: Redefining the Guest Experience

Immersive experiences are not entirely new to hospitality and leisure—theme parks, destination hotels and resorts, and cultural attractions have long found ways to draw guests into unique worlds. What is changing is how properties are increasingly using technology to push those experiences further, creating spaces that blur the lines between the physical and digital and redefine what guests expect from leisure destinations.

Fairfield by Marriott Officially Unveils Product Upgrade in China

Fairfield by Marriott, one of over 30 extraordinary brands in the Marriott Bonvoy portfolio, has officially launched its product upgrade in China — including a new Chinese name that now carries the “Marriott” master brand, and the unveiling of its newly refreshed product design and guest experience. To meet the changing needs of modern Chinese travelers, the product upgrade enhances design, functionality, and service—offering an at-ease and comfortable stay that reflects the brand’s “Beauty of Simplicity” philosophy.

Why Your PMS Security is a Business Liability

Recent headlines from Italy offered a stark reminder of the stakes involved in hotel technology. A data breach at an Italian hotel group exposed the personal documents of over 70,000 guests, a concerning failure of compliance and trust. Disruptive breaches are a symptom of a deeper problem: the continued reliance on outdated platforms. Relying on familiar technology creates a quantifiable business risk that leaders can no longer ignore.