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Hotels now pay to be looked at
Opinion Article
June 27

Hotels now pay to be looked at

As AI agents run thousands of hotel searches per session, the cost of being "looked at" shifts from OTAs to hotels that go direct, exposing a hidden infrastructure cost once buried in commissions.

Markus  Busch
By Markus Busch, Editor/Publisher, hospitality.today
Is Your Hotel Measuring the Right AI Prompts?
Opinion Article
June 26

Is Your Hotel Measuring the Right AI Prompts?

Kollective argues hotels are tracking too many low-value AI prompts and should focus on destination-contextualised, commercially meaningful queries to influence actual booking behaviour.

Lynn Patchett
By Lynn Patchett, Founder, Kollective
Is your Hotel Website lying to Future Guests?
Opinion Article
June 26

Is your Hotel Website lying to Future Guests?

With 33% of AI responses about hotels containing factual errors and only 16% of hotels appearing in AI recommendations, the article outlines six steps to make hotel websites AI-ready and drive direct bookings.

Melissa Rodrigues
By Melissa Rodrigues, Lead Content Manager, GuestCentric Systems
McDonalds Founders
Opinion Article
June 26

Hotel Tech needs to move past Mousetraps

A fractional CMO argues that hotel tech vendors over-invest in product features while underinvesting in marketing, citing data showing winning SaaS companies spend 44% on sales and marketing vs. 31% on product.

Martin Soler
By Martin Soler, Partner, Soler & Associates
Personalization: hospitality’s most powerful driver of revenue growth
Opinion Article
June 25

Personalization: hospitality’s most powerful driver of revenue growth

Amadeus' Travel Dreams 2026 research shows travelers pay more when hotels deliver relevant, personalized experiences, making AI-powered personalization a direct driver of conversion, spend, and loyalty.

Joerg Schuler
By Joerg Schuler, Executive Vice President of Hospitality Commercial, Amadeus Hospitality
The Standard, Brussels Joins World of Hyatt
Press Release
June 25

The Standard, Brussels Joins World of Hyatt

The Standard, Brussels becomes the first Hyatt-affiliated hotel in Belgium, allowing World of Hyatt members to earn and redeem points at nearly the full Standard portfolio.

Global Hyatt Corporation
Hyatt
Brussels, Belgium
OTA Insight.
Supplier News
June 25

Lighthouse and Bowerbird Technologies give hotels the first end-to-end solution to rate parity

Lighthouse and Bowerbird Technologies have combined AI-powered rate parity monitoring with copyright enforcement, with a Radisson Hotel Group pilot showing 25% parity loss reduction and 20% improvement in parity meet rates.

Lighthouse Favicon
Lighthouse
Ad #1 Hotel PMS
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Mews
Mews
Ad Be seen. Be trusted.
Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.

Hospitality Net
Hospitality Net
Hotels are building the AI discovery layer. OTAs are harvesting it
Opinion Article
June 25

Hotels are building the AI discovery layer. OTAs are harvesting it

OTA CEOs at Booking Holdings and Expedia have publicly positioned their companies to own the conversion layer of AI-driven travel discovery, while hotels invest in eligibility infrastructure that feeds demand into OTA-controlled funnels.

Markus  Busch
By Markus Busch, Editor/Publisher, hospitality.today
Set-Jetting and Hospitality: How Hotels Are Adapting to Screen-Inspired Travel
Supplier News
June 25

Set-Jetting and Hospitality: How Hotels Are Adapting to Screen-Inspired Travel

Hotels are capitalizing on screen-inspired travel through three strategies: leveraging filming-location status, curating set-related guest itineraries, and maintaining long-term cinematic identity.

GCS Times
GCSTIMES
The Media Mention Is Now a Distribution Channel—Is Your Hotel Treating It That Way?
Opinion Article
June 24

The Media Mention Is Now a Distribution Channel—Is Your Hotel Treating It That Way?

Lighthouse research finds 82% of AI hotel recommendations draw from OTAs and editorial media, meaning press coverage in outlets like Condé Nast Traveler now directly drives booking visibility, not just brand awareness.

Nick Papa
By Nick Papa, Growth Marketing Manager, Curacity
Alila Kothaifaru Maldives, A Hyatt Resort, Earns TripAdvisor Travellers’ Choice Award 2026 Through the Experiences That Guests Remember Most
Press Release
June 24

Alila Kothaifaru Maldives, A Hyatt Resort, Earns TripAdvisor Travellers’ Choice Award 2026 Through the Experiences That Guests Remember Most

Alila Kothaifaru Maldives earns TripAdvisor Travellers' Choice 2026, placing it in the top 10% of hotels globally, backed by guest praise for marine experiences, dining, and personalized service.

Alila Kothaifaru Maldives
Alila Kothaifaru Maldives
Maldives
Travel Media Group’s Respond & Resolve™ Celebrates 10 Years of Responding to Hotel Guest Reviews
Supplier News
June 24

Travel Media Group’s Respond & Resolve™ Celebrates 10 Years of Responding to Hotel Guest Reviews

Travel Media Group
Travel Media Group
How to Run AI Max Without Putting Your Brand at Risk (The Swimlane Architecture)
Opinion Article
June 24

How to Run AI Max Without Putting Your Brand at Risk (The Swimlane Architecture)

Google's AI Max for Search shifts campaign logic from keyword matching to intent-based probabilistic targeting, removing direct marketer control over ads, landing pages, and audience selection.

Influence Society
By Influence Society, Agency, Influence Society
Travelers trust AI enough to start. Not enough to book
Opinion Article
June 24

Travelers trust AI enough to start. Not enough to book

Adobe May 2026 data shows AI-referred travel site visitors engage 70% longer and bounce 41% less, yet convert 28% less, with 62% of consumers immediately Googling AI recommendations before booking.

Markus  Busch
By Markus Busch, Editor/Publisher, hospitality.today
Ad Be seen. Be trusted.
Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.

Hospitality Net
Hospitality Net
Set-Jetting: The Travel Trend Turning Screen Dreams into Real Journeys
Supplier News
June 24

Set-Jetting: The Travel Trend Turning Screen Dreams into Real Journeys

Expedia data shows 53% of travelers are interested in screen-inspired travel, with 81% of Gen Z and Millennials citing TV and film as influences, creating packaging and marketing opportunities for hotels.

GCS Times
GCSTIMES
HMA crowns 2026 award winners at annual celebration
Press Release
June 23

HMA crowns 2026 award winners at annual celebration

The HMA named winners across seven categories at its 2026 ceremony, recognising UK hotel marketing campaigns spanning AI content, social media, partnerships, and conservation-linked brand storytelling.

HOSPA Favicon
HOSPA
United Kingdom
Why the Best Hospitality Vendors May Never Even Get Considered
Opinion Article
June 23

Why the Best Hospitality Vendors May Never Even Get Considered

Hospitality vendors are losing deals before sales conversations begin, as modern buyers silently vet vendors via LinkedIn, YouTube, reviews, and AI tools before ever booking a demo.

Susan Tucker
By Susan Tucker, Partner & COO, The Lure Agency, Lure Agency
Langham Launches Cookery School Led by Michelin-Starred Chef Michel Roux Jr.
Press Release
June 23

Michel Roux Leads London Culinary Journey for The Langham

Langham Hospitality Group adds Michelin-starred chef Michel Roux Jr. to its "Langham Luminaries" roster, leveraging his decade-long consultancy at The Langham, London to anchor the brand's global "Your Story. Our Legacy." campaign.

Langham Favicon
Langham
London, United Kingdom
AI can find your hotel. It just won't recommend it.
Opinion Article
June 23

AI can find your hotel. It just won't recommend it.

Hotels lead travel sectors in AI machine readability at 73%, but Ahrefs data across 730,000 AI responses shows YouTube mentions and earned web presence, not structured data, drive actual AI recommendations.

Markus  Busch
By Markus Busch, Editor/Publisher, hospitality.today
EDITION Hotels Unveils Original Mini-Drama Series — An Invitation from E
Press Release
June 23

EDITION Hotels Unveils Original Mini-Drama Series — An Invitation from E

EDITION Hotels launched a six-episode mini-drama filmed across its three Greater China properties, marking the brand's 10th anniversary in the region and the opening of The Dali EDITION.

Marriott
Marriott
China
Page 2 of 20
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Latest Viewpoint

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HN Original
World Panel

When an agent books a hotel, who decides where the booking lands?

Henri Roelings
By Henri Roelings
Expert Views (14)
Erik Muñoz
Erik Muñoz

The hotel is the company actually providing the room. If the price and conditions are the same, the AI agent should book directly with the hotel instead of through a middleman like Booking.com. Direct booking can give guests: better prices loyalty points and perks easier changes and cancellations more accurate information better customer support.

View all Answers

Most Read

  1. Cold Calling in the Hotel Industry: What It Is, Why Hotels Swear by It, and How to Make It Work
  2. Shiji's Natalie Kimball: hotels can't outspend OTAs on AI, but they can still win on experience
  3. Lodging Interactive Introduces CruVu™, a New Private Guest Recognition Service for Hotels and Restaurants
  4. The numbers behind AI's rise as a booking channel for independent hotels
  5. Loyalty programs may be the one asset agents can't take

Most Read Authors

Markus  Busch
Markus Busch
Editor/Publisher,hospitality.today
Nick Papa
Nick Papa
Growth Marketing Manager,Curacity
Nasir Zahir
Nasir Zahir
Hospitality Net Author
Susan Tucker
Susan Tucker
Partner & COO, The Lure Agency,Lure Agency
Lynn Patchett
Lynn Patchett
Founder,Kollective
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