Namastay founder Frédéric Robles argues that friction at checkout, not pricing or loyalty, is the primary reason hotel direct booking rates remain stuck at 5–15%, while digital wallets have doubled mobile bookings on some properties.
Hyatt's Vows Venues study of 2,000 UK adults finds 83% want to marry abroad, with Italy topping destination choices and couples budgeting £36,579 on average for the event.
HSMAI opens entries for the 2026 Adrian Awards, celebrating the competition's 70th anniversary with 34 categories and new Best-of segments; deadline is September 15, 2026.
The global leisure economy is projected to grow from $5.5T to $9.57T, but operators face structural sales challenges rooted in consumer psychology, optional spending, and infinite competition.
Booking Holdings is unifying Booking.com, Agoda, and Priceline under a single B2B wholesale operation, giving it the ability to resell hotel net-rate inventory across bank apps, airline checkouts, and loyalty portals at scale.
A Hemingway-inspired perspective on Generative Engine Optimization and what hospitality brands can learn about visibility in AI-driven search.
Gen Z is reshaping luxury by prioritizing experiences, authenticity, and resale over logos, with major implications for hospitality operators and goods brands competing for younger consumers.
Independent hotels can capture growing unmanaged corporate travel by loading rates into the GDS, bypassing RFPs entirely and appearing in corporate booking tools where off-channel spend is being corralled.
Hotels can reduce OTA commissions by making their websites more convenient than third parties and using CRM data to send personalized, trust-building emails rather than generic promotional offers.
Lodging Interactive's Commingle360 combines on-site QR-based guest feedback and employee recognition via CruVu with human-written public review responses across 140+ platforms.
Alila Kothaifaru Maldives highlights its Two-Bedroom Beach Pool Villas and the 395 sqm Boduge Residence as purpose-built offerings for families and groups seeking shared luxury experiences.
Image dimensions, aspect ratios, file formats, and gallery structures differ by platform, creating inconsistent brand presentation and conversion risk for hotels managing content across OTAs and other channels.
Research shows 31% of customers distrust businesses with no negative reviews, making how hotels respond to criticism a stronger marketing signal than five-star ratings alone.
The author argues that AI citation share, not just AI query costs, is the next major distribution battleground, with data showing visibility concentrating among a small group of hotel brands across AI platforms.
A practical guide arguing that post-checkout is the highest-ROI marketing window, outlining a 5-stage framework using CRM automation, personalization, and retention strategy to drive repeat bookings.
AI platforms now resolve hotel recommendations to a single dominant name per market, creating a winner-take-most dynamic that bypasses traditional attribution tools entirely.
Phocuswright survey of 1,082 travellers across the US, UK and France finds bed bug safety outranks cleanliness, value and staff friendliness as the top hotel booking concern, with 79-84% preferring a certified 4-star over an uncertified 5-star.
ChatGPT's top hotel recommendation changes 45% of the time when the same question is asked twice, with only 60% of named hotels reappearing, challenging how hotels approach AI visibility strategy.
WTTC launches a year-long global campaign to nominate and vote on 7 Contemporary Wonders of the World, with final results revealed on 7 July 2027.
Hilton's "It Matters Where You Stay" campaign returns with brand ambassador Deepika Padukone, shot at Conrad Bengaluru, targeting India's growing market as Hilton aims for 400 hotels in the country.