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Reducing OTA Reliance - How Sleeping Bear Hotels took a leap of belief
Podcast
April 27

Reducing OTA Reliance - How Sleeping Bear Hotels took a leap of belief

Sleeping Bear Hotels reduced OTA bookings from 60% through operational streamlining, strategic partnerships, and direct booking focus.

Ryan Haynes
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Aethos Challenges the Conventions of Luxury Hospitality in ‘The Rules Are Different Here’ Brand Campaign
Press Release
April 27

Aethos Challenges the Conventions of Luxury Hospitality in ‘The Rules Are Different Here’ Brand Campaign

Aethos unveils its second brand campaign featuring celebrity models at Aethos Mallorca, with Milan pop-up activations and programming across all properties.

Aethos Hotels & Clubs
Aethos Hotels
Milan, Italy
OTA Insight.
Supplier News
April 27

What does SMERF mean for hotels and the hospitality industry?

The guide explains how hotels can tap into Social, Military, Educational, Religious, and Fraternal groups to boost off-season occupancy through targeted marketing and group rates.

Lighthouse Favicon
Lighthouse
IHG Expands Reward Offering In Germany Through PAYBACK Partnership
Press Release
April 27

IHG Expands Reward Offering In Germany Through PAYBACK Partnership

German guests can now earn PAYBACK points instead of IHG points when staying at participating hotels, redeemable across retail partners.

IHG Hotels & Resorts
IHG
Germany
Hotels Can Win Visibility with Agent Engine Optimization (AEO)
Supplier News
April 27

Hotels Can Win Visibility with Agent Engine Optimization (AEO)

The article explains how AI systems like ChatGPT now limit hotel recommendations to fewer than five options, requiring structured data and consistent information across all channels for visibility.

Shiji Favicon
Shiji
The Vanishing Passport: Strategies to Revive or Replace International Travel
Opinion Article
April 27

The Vanishing Passport: Strategies to Revive or Replace International Travel

The article outlines alternative revenue strategies for hotels to offset declining international travel through youth sports, construction crews, workations, wellness experiences, and corporate segments.

Theresa Hajko
By Theresa Hajko, Regional Director of Revenue Management, Spire
The Mystification of Hotel Sales
Opinion Article
April 24

The Mystification of Hotel Sales

The author argues hotel GMs lack proper sales oversight, focusing on superficial metrics rather than lead conversion tracking and systematic follow-up processes.

Doug Kennedy
By Doug Kennedy, President of the Kennedy Training Network, Kennedy Training Network (KTN)
Ad #1 Hotel PMS
See why hotels are switching to Mews

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo. 

Mews
Mews
Ad Be seen. Be trusted.
Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.

Hospitality Net
Hospitality Net
The Agentic AI Guest: Why Your Hotel Sales Team Is Now Competing With Chatbots
Opinion Article
April 24

The Agentic AI Guest: Why Your Hotel Sales Team Is Now Competing With Chatbots

Corporate travel buyers now use AI agents to research hotels, benchmark rates, and analyze reviews before contacting sales teams, fundamentally changing the negotiation dynamic.

Muhammad Tanveer
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
What Can Wood Do? Continue the Journey with GCSTIMES Wooden Bookmarks
Supplier News
April 24

What Can Wood Do? Continue the Journey with GCSTIMES Wooden Bookmarks

GCSTIMES promotes wooden bookmarks as sustainable hotel amenities that enhance literary-themed guest experiences while reinforcing eco-conscious branding.

GCS Times
GCSTIMES
TikTok Has Entered the Chat: Metasearch Picture of Sienna Crawford Sienna Crawford
Opinion Article
April 23

TikTok Has Entered the Chat: Metasearch

TikTok is beta-testing hotel metasearch cards that appear in user feeds, redirecting to OTAs like Expedia and Booking.com for reservations.

Sienna Crawford
By Sienna Crawford, Senior Marketing Manager, Cogwheel Marketing & Analytics
The Suite Spot Podcast Powered by Travel Media Group Celebrates Milestone 200th Episode
Supplier News
April 23

The Suite Spot Podcast Powered by Travel Media Group Celebrates Milestone 200th Episode

The hospitality podcast reaches 200 episodes after eight years, adding co-host Cassady Quintana to focus on social media strategy.

Travel Media Group
Travel Media Group
Ad Be seen. Be trusted.
Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.

Hospitality Net
Hospitality Net
No, Luxury is not Dying
Opinion Article
April 23

No, Luxury is not Dying

Argues that luxury demand remains strong despite conference narratives claiming otherwise, with social media simply changing how status symbols are displayed rather than eliminating them.

Martin Soler
By Martin Soler, Partner, Soler & Associates
Tethered to the Truth: When Internet Tall Tales Check Into Hospitality
Opinion Article
April 23

Tethered to the Truth: When Internet Tall Tales Check Into Hospitality

The article argues hospitality brands must maintain verified property data to prevent misleading claims across digital channels and influencer partnerships.

Fred  Bean
By Fred Bean, Founder & CEO, HotelPORT
Condé Nast Traveller announces seven natural wonders of the world
Press Release
April 22

Condé Nast Traveller announces seven natural wonders of the world

Condé Nast Traveller selected seven remote natural landscapes across Mongolia, Canada, Madagascar, Indonesia, Brazil, Dominica and USA as the world's greatest natural wonders.

CNTFAIR_Logo
Conde Nast Traveller
Hotel Customer Journey: The Guest Experience Guide
Opinion Article
April 22

Hotel Customer Journey: The Guest Experience Guide

The guide examines how AI and social media have transformed guest expectations, with direct bookings gaining ground over OTAs as hotels focus on seamless tech-enabled personalization.

Emma Näpänkangas
By Emma Näpänkangas, M.Sc. Student in Hospitality Management, EHL
The real reason you suck at revenue management
Opinion Article
April 22

The real reason you suck at revenue management

Author argues hotels fail at revenue management by reactively adjusting prices without understanding underlying demand patterns and guest behavior.

Fabian Bartnick
By Fabian Bartnick, Founder, Infinito
Five ways hotel marketers are turning summer traffic into direct bookings
Opinion Article
April 21

Five ways hotel marketers are turning summer traffic into direct bookings

Hotels are using AI-driven personalization and behavioral targeting to convert summer website traffic into direct bookings rather than relying on generic seasonal offers.

Paige Lopez
By Paige Lopez, Content marketer, Lighthouse
Vrbo announces 2026 top vacation rentals of the year
Press Release
April 21

Vrbo announces 2026 top vacation rentals of the year

The fifth annual awards recognize 50+ standout vacation rentals across multiple countries, all earning 'Loved by Guests' status from the top 10% of properties.

Expedia Group Inc
Expedia Group, Inc. and Vrbo
HCN to Spotlight the Future of Hotel Commerce Media at POSSIBLE Miami 2026; CEO Kevin Bidner to Present on the Industry’s Next Ad Frontier
Supplier News
April 21

HCN to Spotlight the Future of Hotel Commerce Media at POSSIBLE Miami 2026; CEO Kevin Bidner to Present on the Industry’s Next Ad Frontier

HCN's commerce media network transforms hotel room tablets into advertising platforms, claiming 90%+ engagement rates and targeting affluent travelers when they're most receptive.

Hotel Communication Network Inc Hcn
Hotel Communication Network Inc. (HCN)
Miami Beach, United States
Direct Booking Summit
Supplier News
April 20

Direct Booking Summit 2026: Dedicated AI Training Sessions Added to Agenda

The event in Mexico City features four AI training sessions covering search optimization, automation, tool selection, and no-code development for hotel teams.

Triptease
Triptease
Page 8 of 20
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Latest Viewpoint

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HN Original
World Panel

When an agent books a hotel, who decides where the booking lands?

Henri Roelings
By Henri Roelings
Expert Views (14)
Erik Muñoz
Erik Muñoz

The hotel is the company actually providing the room. If the price and conditions are the same, the AI agent should book directly with the hotel instead of through a middleman like Booking.com. Direct booking can give guests: better prices loyalty points and perks easier changes and cancellations more accurate information better customer support.

View all Answers

Most Read

  1. Cold Calling in the Hotel Industry: What It Is, Why Hotels Swear by It, and How to Make It Work
  2. Loyalty programs may be the one asset agents can't take
  3. Shiji's Natalie Kimball: hotels can't outspend OTAs on AI, but they can still win on experience
  4. Cultural Relevance in Marketing
  5. Lodging Interactive Introduces CruVu™, a New Private Guest Recognition Service for Hotels and Restaurants

Most Read Authors

Markus  Busch
Markus Busch
Editor/Publisher,hospitality.today
Nick Papa
Nick Papa
Growth Marketing Manager,Curacity
Nasir Zahir
Nasir Zahir
Hospitality Net Author
Susan Tucker
Susan Tucker
Partner & COO, The Lure Agency,Lure Agency
Lynn Patchett
Lynn Patchett
Founder,Kollective
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