In this week’s episode of the Hotel Moment podcast, we’re featuring an episode from our webinar series, Hotel Moment Deep Dive.
In this week’s episode of Hotel Moment, Sims Foster, co-founder of Foster Supply Hospitality, joins Revinate CMO Karen Stephens for a lesson on brand building and why hoteliers should see their rooms as more than “just four walls.” Sims also shows how one hotelier can do so much good in the local community — serving guests as well as those in need.
In this AI-augmented discussion, Terence Ronson uses the concept of a "long finish," commonly associated with wine and food, as an analogy for the overall customer experience. Ronson argues that harmful end-of-experience elements, like complex hotel checkouts, can overshadow previously positive aspects of a customer journey.
In this week’s episode of the Hotel Moment podcast, Kurt Bjorkman, Chief Operating Officer at The Ranch at Laguna Beach, joins Revinate CMO Karen Stephens to challenge hoteliers to do a double-take when it comes to assessing the value of their hotel amenities.
In this week’s episode of the Hotel Moment podcast, Casper Overbeek, Chief Product Officer at citizenM, joins Revinate CMO Karen Stephens, detailing a seemingly obvious approach to guest loyalty for hotels looking to capitalize on brand affinity — a subscription model. Successful subscription models exist outside of the hospitality industry and drive revenue for brands that customers are willing to pay to use, and Casper explains why this works for hotels too, especially at citizenM.
In this episode, we look at where there is potential to drive more revenue in hospitality and accommodation businesses when the ADR has been maximised, other than occupancy - how can hotels increase spend per guest? Speaking to Scot Turner, Director at Auden Hospitality,we look at F&B, exploring where profit margins have seeped to an all-time low - and how businesses can improve opportunities. Scott explains the importance of looking at authenticity and sustainability, the role of technology and the evolving demand for healthy eating.
In this week’s episode of the Hotel Moment podcast, Robbert Manussen, Area General Manager Taiwan at IHG Hotels & Resorts, joins Karen Stephens, Revinate CMO, to share how he’s used technology to connect cultures and help hoteliers across three continents stay relevant in their respective markets. Robbert explains that facilitating a cohesive guest experience is like building bridges between guests and hotel teams, and it all starts with investing in the right technology that staff can train on.
Adele Gutman and Stephanie Smith on Get Great Reviews podcast discuss how your hotel reviews can either work to improve your ROI or sabotage it. Stephanie introduces a 30-point checklist audit to assess a hotel’s total online presence, where reviews are considered a foundational part for understanding their impact on conversion rates and the customer journey.
In an era where the confluence of business acumen and spiritual awareness is often seen as a paradox, Andrew Miele, CEO of Nomade People, emerges as a visionary, seamlessly blending these realms. His journey in the hospitality industry, evolving from a modest start at a Holiday Inn in Ontario to becoming a trendsetter in wellness tourism, encapsulates more than just career growth—it symbolizes a radical shift in the hospitality paradigm.
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Heidi Cosio, Senior Vice President of Revenue Effectiveness at Aimbridge Hospitality, take a granular approach to analyzing your hotel’s revenue trends. Cosio also explains why a stellar guest experience often originates with a deep understanding of your ancillary offerings and pricing those appropriately.
Cogwheel Marketing’s CEO, Stephanie Smith, and Loren Gray, Founder of Hospitality Digital Marketing, discuss the innovations in revenue management in August 2022.
There’s a new opportunity opening up in travel that will change the balance of power in hospitality over the next decade. How will huge asset-light, corporate brands adapt to a world where new customer expectations require simultaneous innovation across real estate, operations, and technology?
In part one of a new miniseries with Atrium Hospitality we explore how to improve guest satisfaction. So how has Atrium Hospitality become #1 in customer satisfaction from J.D. Power among third party hotel management companies? That question is quite easy to answer. Atrium treats their company’s core values as much more than a HR poster on their office walls. So how did they put their core values into action? It takes a lot more than you may think. Take a listen to see what it takes to truly live out your company’s core values, and learn how Atrium has come to master theirs.
In recent years, technology has had a massive impact on the way we buy, both as businesses & consumers. Few companies have better insights into the new generation of travelers than Hopper. What does it take to beat distribution giants like Booking.com or Expedia?
In this episode, we sit down with Iype Abraham, Commercial Development Director at Edwardian Hotel Group, to learn about the digital and cultural transformation the group began in 2019, and the decision to double-down on those investments despite the COVID-19 pandemic.
"If your brand has a story, it becomes a lot more interesting and engaging. It also becomes much easier to create interesting concepts from that position compared to a brand that is somewhere in the middle."
"Research is always important but especially in E-Commerce. Understanding what it is the customer is looking for rather than creating and delivering something simply because you like it."