Press Releases

Doug Kennedy’s Next Staff Training Webcast: Creating Ordinarily Extraordinary Hospitality Encounters, DAILY!

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, September 19, at Noon EDT. This webcast will be thought-provoking for leaders, fostering a deeper understanding of how their teams can deliver hospitality experiences, create loyalty, and impact marketing in this new era where generative AI sources online guest reviews. Frontline colleagues will learn tangible, actionable ideas that go beyond vague, ill-defined ideas like being empowered to provide “wow” service.

Accor Evolves Paid Subscription Loyalty Programme with Launch of Unified Global Brand: ALL Accor+

Accor, a global leader in hospitality, is pleased to announce a significant evolution in its subscription programme with the introduction of ALL Accor+, a refreshed and cohesive global platform unifying each of Accor’s established subscription offerings under one umbrella. ALL Accor+ will now reunite regional successes under a single framework while reinforcing ALL Accor’s commitment to deliver bespoke offerings and a seamless customer journey.

HSMAI Celebrates Former President and CEO Bob Gilbert’s Induction into Events Industry Council Hall of Leaders

The Hospitality Sales and Marketing Association International (HSMAI) is proud to announce that former president and CEO, Robert A. “Bob” Gilbert, has been selected as a 2025 inductee into the Events Industry Council (EIC) Hall of Leaders. This prestigious honor recognizes Gilbert’s transformative impact on the global meetings, conventions, exhibitions, and travel industry. He will be celebrated posthumously at the EIC Global Awards Celebration on October 6, 2025, in Las Vegas.

Banyan Group Marks Upcoming 100th Property Milestone with 100 Days of Global Celebrations

Banyan Group ("Banyan Tree Holdings Limited" or the "Group" – SGX: B58), an independent global hospitality company, today unveiled 100 Journeys – a hundred days of global celebrations across its portfolio in the lead-up to the grand opening of its 100th property. This milestone reflects three decades of growth and purpose-driven hospitality, from the Group's first resort in Phuket to 100 resorts and hotels under 12 brands across 20 destinations, including its latest landmark, Mandai Rainforest Resort by Banyan Tree in Singapore.

IHCL Enters into Sales, Marketing & Distribution Agreement for the Storied 'Clarks' Brand

India’s largest hospitality company has entered into a strategic marketing and distribution partnership with Clarks Group of Hotels. Under the alliance, four Clarks hotels in Agra, Jaipur, Khajuraho and Lucknow will be marketed under SeleQtions, a platform of curated hotels known for their unique identity and legacy offering travelers distinct experiences. This collaboration will also entail expansion of the Clarks brand.

Choice Hotels International Survey Reveals Waffles Are the Heart of Vacations and the Nation's Biggest Breakfast Debate

In celebration of National Waffle Day, Choice Hotels International (NYSE: CHH), one of the world's largest and most successful lodging franchisors, and its flagship hotel brand, Comfort Hotels, is spotlighting America's love for waffles and the breakfast moments that make vacations unforgettable. A new nationwide survey commissioned by Choice Hotels* reveals that waffles are far more than a morning meal – they're a cherished symbol of travel, connection, joy and the Comfort brand.

HSMAI Releases New Ancillary Revenue Strategy Playbook to Help Hotels Unlock Incremental Revenue in a Shifting Landscape

The Hospitality Sales and Marketing Association International (HSMAI) has released a new industry resource, Ancillary Revenue Strategy Playbook: Going Beyond Room Revenue, designed to help hotel professionals drive revenue growth through creative, non-room income streams. The guide covers real world examples of successful revenue generating initiatives, along with strategic considerations and performance metrics to inform and support hoteliers in planning and execution.