Supplier News

Songkran Grows in International Appeal, Fuelling Surge in Hotel Bookings: SiteMinder

Thailand’s Songkran festival has cemented itself as a drawcard for international travellers, with overseas guests now accounting for 86% of scheduled hotel check-ins between 10-17 April. The figure represents a 15 percentage point increase from actual check-ins during the same period last year, reports SiteMinder, the world’s leading hotel distribution and revenue platform.

Driving Results: How Reputation Management Transformed Customer Experience and Revenue

‍In 2014, Hotelatelier created a Customer Centricity department to place the guest at the center of strategic actions and decisions. They cultivated a reputation-focused culture, setting service standards and KPIs that delivered impressive results: a 95% response rate and an increase in overall ratings from 84% to 88% between 2014 and 2018, driving significant revenue growth.

Virtuoso Reports Another Record-Breaking Year at Its 2025 Continential Europe Forum

Virtuoso, the leading global network specialising in luxury and experiential travel, hosted its 2025 Continental Europe Forum this week at Mandarin Oriental Palace, Luzern. From 19-21 March, the Forum brought together over 90 attendees, including owners and managers from Virtuoso’s travel agency members across Continental Europe along with preferred partners from around the world.

Connecting Horizons in Portugal: MarketHub Europe 2025 brings industry leaders to the Algarve

HBX Group (HBX.SM), a leading independent B2B travel technology marketplace, shares a first glimpse into MarketHub Europe 2025, scheduled from April 1 to 4, 2025, in the Algarve, Portugal. Hosted at Tivoli Marina Vilamoura Algarve Resort, part of Minor Hotels, this invitation-only event will convene industry leaders for discussions, insights, and networking opportunities that will shape the future of travel and tourism.

Cendyn highlights customer success – wins five adrian awards!

On February 18, 2025, Cendyn was honored by HSMAI with five Adrian Awards for our Digital Search Marketing Strategies, Social Media Campaigns and Website Re-Design services. With more than 800 entries submitted this year, Cendyn was judged to be exceptional by experts in hospitality, travel, tourism and media. We couldn’t be more thrilled!

HiJiffy integrates with Expedia Group to simplify the management of travellers' messages

HiJiffy, the leader in AI-powered communication solutions for hotels, is excited to announce a new partnership with Expedia Group. This integration allows hoteliers to streamline all traveller messages from Expedia Group directly in their HiJiffy Console. While saving time and resources spent on managing conversations, this partnership allows hotel staff to focus on delivering an exceptional guest experience.