Google hotel reviews are user-generated ratings and comments specifically about hotels, displayed on a hotel’s Google Business Profile. They help potential guests evaluate a hotel's quality, service and amenities, and impact its ranking in local search results.
Cendyn, a global integrated hotel technology and services company, announced today several enhancements and innovations in its revenue management products, Guestrev and Grouprev. Additional integrations and partnerships with companies such as Amadeus and Agilisys demonstrate the company’s commitment to driving revenue and growing profitability.
As competition in the hospitality industry intensifies, hotels must go beyond high-end finishes to truly cater to the distinct needs of luxury guests.
Powerful yet sometimes overlooked, families are one of the most important segments in the hotel industry. To attract and retain them, you need to go beyond basic accommodation to offer – and promote - thoughtful, family-friendly amenities.
Cvent, an industry leading meetings, events and hospitality technology provider, today announced that it has acquired Prismm, a leader in spatial event design technology. More than 5,500 event venues, hotels, planners, and vendors rely on Prismm to connect and collaborate within virtual environments to create stunning event spaces and experiences. The acquisition of Prismm reinforces Cvent’s commitment to setting the industry standard for immersive 3D event diagramming technology that benefits both event and hospitality professionals.
A hotel’s online reputation isn’t just a reflection of guest satisfaction—it directly influences bookings, revenue, and brand trust. A well-managed review strategy can set your hotel apart, driving more direct reservations and improving your overall online presence.
In this week’s episode of Hotel Moment, Dana Cariss, Senior Vice President of Revenue Strategy at Coraltree Hospitality, joins Revinate CMO Karen Stephens with lessons on revenue strategy, the hotel guest experience, and understanding the true value of guest spend.
In today's rapidly shifting market, pricing decisions backed by solid data aren't just helpful—they're essential for maximizing revenue. Make no mistake - raising and lowering rate is only one tool within the revenue management tool-box, but it is often the most crucial and effective tool that we have, so when making rate changes to our Best Available Rate, or Flexible rate, it’s very important that there is a logical reason for why we are making a change. This guide reveals five proven data signals that clearly indicate when to confidently raise your rates. These aren't theoretical concepts, they're practical indicators used by top-performing hotels to capture maximum value without sacrificing occupancy.
HotelRunner, the leading travel and hospitality technology platform, announces its participation in the Arabian Travel Market (ATM), from April 28 to May 1, 2025, at the Dubai World Trade Centre. As the region’s travel and tourism industry rapidly evolves, HotelRunner will showcase its latest innovations and unveil three exclusive pilot programs in finance, B2B, and data, offering a select number of partners early access.
Since it’s such a fundamental part of what hoteliers do, it’s no surprise that there are many different rate shop providers, all with unique features. That said there is a wide spectrum of sophistication amongst rate shop providers - one rate shop may have certain bells and whistles that another competitor lacks, so it’s important to do your due diligence and make sure that whatever rate shop provider you choose has the essential tools you need for your commercial team to be their most effective.
Lighthouse, the leading commercial platform for the travel and hospitality industry, today announced the acquisition of The Hotels Network, the leader in marketing personalization technology that drives direct channel growth for hotels. The acquisition will combine Lighthouse's commercial intelligence platform with AI-driven marketing technology from The Hotels Network.
Tambourine, the Fort Lauderdale-headquartered digital marketing technology company serving hotels, resorts, and tourism destinations worldwide, is proud to announce its recognition as a 2025 Google Premier Partner in the United States.
Staying informed and ahead of trends is vital for hospitality professionals. In the past year, the Shiji Insights Podcast has hosted engaging discussions that explore the relationship between innovative technology and outstanding guest experiences. From guest feedback to AI-driven personalisation, operational excellence, and sustainable innovations, these topics repeatedly emerge as core elements shaping the future of hospitality.
In a landscape as ultra-competitive as the hotel industry – one in which dynamic pricing rules and customers vote with their feet, often basing their decisions on price and perceived value for money – revenue managers’ decision-making must factor in demand.
Amadeus, a leading travel technology provider, has expanded its partnership with Canary Technologies, the hospitality industry’s leading guest experience platform. The new agreement will integrate Amadeus’ best-in-class service optimization solution HotSOS with Canary’s #1-rated AI-powered Guest Messaging solution.
Customer Alliance today released its 2025 report: The ROI of Guest Review Management for Short-Term Rentals, revealing that 83% of surveyed guests would be willing to pay more for properties with a higher number of positive reviews compared to similar properties.
Below is an excerpt from SiteMinder’s blog.
Hotel Ambasador, a distinguished member of the Preferred Hotels & Resorts portfolio, has announced a new partnership with Userguest, a leading hotel tech company specializing in direct booking optimization.
The pressure isn’t just about having the numbers, it’s about what they say and how you’ll improve them. Revenue management is full of metrics, but we’ve narrowed it down to the ones that truly matter. Focus on these, and you’ll have a solid foundation for driving growth and steering the conversation with confidence.
Amadeus is proud to announce the expansion of its digital media solutions for destinations and airlines in the Asia Pacific (APAC) region. This builds on years of successful operations for hospitality customers in Europe, the Middle East & Africa (EMEA), and the Americas.