HiJiffy has launched Aplysia 3, a new type of chatbot powered by Retrieval-Augmented Generation (RAG) technology, enabling hotels to deliver accurate, context-aware responses across unlimited topics - without relying on rigid FAQs.
The evolution of revenue, distribution, and commercial management fundamentally shapes how the hospitality industry operates. Hotels are increasingly recognizing that their sales, marketing, and revenue strategies can no longer operate in isolation. Guest expectations are also shifting. Traditional silos are breaking down. This leads to integrated, data-driven approaches. A guest-centric focus is emerging. Commercial management is at the forefront, taking a holistic view. This includes revenue generation. It optimizes distribution. It also covers strategic sales and marketing. Shiji Insights spoke with Annemarie Gubanski, CEO of Taktikon. We discussed these critical shifts. Her insights reveal a combination of human intuition and tech intelligence.
Just in time for the busy travel season, Lighthouse has created a free online course specially designed for passionate independent hoteliers like you. The course, "How to prepare your independent hotel for peak season 2025," gives you practical tools to boost your bottom line, simplify your daily routine, and create those unforgettable guest experiences that big chains can't match.
At any given moment, your property might be hosting a family on holiday, a solo guest recharging after a business trip, and a group of food lovers mapping out the city’s best bites.
Accor, a world-leading hospitality group, has selected Oracle OPERA Cloud Sales and Event Management to maximize the ongoing expansion and support of its multi-billion-dollar meetings and events business1. Sales and Event Management is an integrated component of Oracle OPERA Cloud, Accor’s chosen property management system that unifies all of its hotel departments. Sales and Events Management will be offered in three versions: Premium for luxury hotels as well as large meetings and events properties, Standard for small and medium hotels, and an Essential version will be offered to cover hotels that manage accommodation only groups. Accor is planning a soft launch in late 2025, with full functionality of the new digital meetings and events ecosystem in early 2026.
Otelier today announced its new affiliation with Preferred Hotels & Resorts as the latest addition to the brand’s Alliance Partner Program. This partnership solidifies Otelier’s position as a recommended provider of business intelligence solutions for Preferred Hotels & Resorts member properties across the globe.
Cendyn, a global integrated hotel technology and services company, announced today its partnership with Loyalty Juggernaut (LJI) to provide a new level of sophistication to enterprise-level hotel loyalty programs. Integrating Cendyn’s industry-leading CRM with Loyalty Juggernaut’s GRAVTY® empowers hoteliers to develop and implement a robust, rewards-focused enterprise loyalty program while transforming guest communication and engagement throughout the brand’s customer journey.
This generation, born between 1997 and 2012, is redefining travel with a focus on authenticity, sustainability, and digital engagement. In fact, is built to make the process seamless—both for your hotel and your guests. Fully integrated into your hotel’s website, it allows travelers to check availability, view real-time prices, and book instantly—all without leaving your page. This keeps guests focused, builds trust, and helps you avoid third-party commission fees.
Such reliance on jargon isn’t unique to the hospitality industry but that’s no help to someone who wants to understand the basics of hotel revenue management without asking what might feel like naïve questions like ‘erm, what’s a STAR report?’
Online Travel Agencies (OTAs) are vital allies in hospitality. They expand reach, bring in new guests, and boost occupancy - especially in competitive markets. But to make the most of this partnership, properties must balance visibility and profitability with strategic planning.
Here at OTA Sync, we've helped hundreds of properties increase their direct bookings by an average of 31%. How? By focusing on strategies that actually work instead of industry myths. Let's cut through the noise and explore how your property can win more direct bookings without breaking the bank.
Travel Media Group is pleased to announce that they have responded to an impressive TWO MILLION guest reviews with their industry-leading Respond & Resolve™review response solution for hotels. This significant achievement underscores the company's commitment to supporting hotel partners with timely, genuine, and professional guest communication.
In the latest episode of the Shiji Insights podcast, host Florencia Cueto sat down with Guillermo González, Chief Partnerships and Business Development Officer at Hotelverse. Their discussion looked into the evolution of guest choice within hotels, moving far beyond traditional room categories. The conversation explored how empowering guests with precise room selection, a concept inspired by other travel sectors, is not just a futuristic idea but a present-day reality. This shift towards “attribute-based selling” with hotel room selection technology and hyper-personalization significantly impacts how hotels operate, engage guests, and unlock new revenue streams.
On Tuesday, April 29, 2025, RoomRaccoon brought together its community of independent hoteliers for Check-In 2025, the company’s flagship event hosted at Inspirium Breda. Known for its innovative hotel management software, RoomRaccoon curated a dynamic day of keynote insights, expert panels, and tactical learnings centered around the theme: Authentic Stays, Modern Ways.
The Allianz Partners Travel Index, which surveyed over 500 Singaporean adults regarding travel plans and holiday aspirations, reveals that more than nine in 10 (90%) Singaporeans plan to travel in the year ahead. While travel is high on the agenda for most, cost-of-living is also having an impact on spending, with 73% of those not travelling citing cost as their main barrier.
Cross Hotels & Resorts has extended its digital partnership with Hotelchamp by becoming the latest brand to implement Hotelchamp’s new Booking Engine. This milestone builds on an existing collaboration across Hotelchamp’s Websites and Convert products, designed to optimise and personalise the online guest journey. Hotelchamp’s Booking Engine is now live on 19 Cross Hotels & Resorts properties.
In a competitive hospitality landscape, Singapore based Millennium Hotels and Resorts, with more than 80 destinations spread across four continents, has selected Amadeus’ digital media solution to increase brand awareness and bookings at its properties.
Duetto and Event Temple are excited to announce a first-of-its-kind partnership combining the power of Duetto’s cutting-edge OpenSpace solution and Event Temple's award-winning venue management software. Specifically designed to eliminate manual processes, prevent errors, and unlock new revenue opportunities, the integration between OpenSpace and Event Temple enables hotels and venues with fully synchronized, automated, and real-time booking workflows.
The hotel industry is navigating through a storm of uncertainty. Travel demand, both domestic and international, is showing worrying signs of decline due to economic uncertainties, shifting tariffs, and operational disruptions from aging airport infrastructure. The knock-on effects are clear—government and mid-sized businesses are cutting back on meetings, consumers are delaying vacations, and international visitation is expected to drop significantly this summer.
In this recast episode of Hotel Moment, we revisit Karen Stephens‘ conversation with Casper Overbeek, Chief Product Officer at citizenM. Casper shares eye-opening insights into citizenM’s groundbreaking paid subscription loyalty program and their distinct approach to personalization across different cultures. From their guaranteed availability promise to their fascinating observations about European versus American guest preferences, discover how citizenM is reimagining hotel loyalty for the modern traveler in ways that continue to disrupt the industry.