The European Commission’s Digital Markets Act (DMA) has made many headlines since it came into force. And its impact on hotel marketing is being discussed in all corners of the world. But how is it affecting hotels in reality? And what do hotels need to do to protect their visibility and revenue?
IDeaS, a SAS company and the world’s leading provider of hospitality revenue management software and services, has announced that it has partnered with Al Habtoor Palace in Dubai to deploy IDeaS’ G3 Revenue Management System (RMS).
Not knowing your niche, too-aggressive marketing, and failing to re-market effectively to OTA traffic…these are all key challenges facing hoteliers at the moment. But there are some profound opportunities, too. Find out more about the insights that came out of the Cendyn World Tour 2024 – London event.
Booking.com is a leading review generation source in the majority of the world’s markets. Now, it is introducing significant updates to its review scoring system, and this change marks a watershed moment—particularly for hotels that haven’t been leveraging ReviewPro’s GRI.
Lodging Interactive, a leading digital marketing and social media engagement solutions provider for the hospitality industry, has introduced a new Lost and Found service module within its Commingle Social Media Amplified service. The innovative feature empowers guests to report lost or misplaced items by streamlining a process that has long frustrated travelers and hotel staff.
ComOps, a leader in providing strategy and support for the hospitality and casino industries is excited to share the Hospitality Sales & Marketing Association International (HSMAI) has selected Sue Murphy as one of its “Top 25 Extraordinary Minds" for 2024. This is the 22nd year HSMAI has compiled the list, which annually recognizes exemplary achievement and leadership in hospitality sales, marketing, revenue optimization, and distribution. Murphy will join an exclusive list when she is honored by HSMAI at a reception in New York City on February 18, 2025.
Tambourine, a global leader in digital marketing technology, has officially opened its new Latin America (LATAM) headquarters in Bogotá, Colombia.
In the competitive hospitality industry, guest loyalty programs have emerged as a powerful strategy for driving revenue and building lasting relationships with customers. Hotels that prioritize loyalty programs not only retain guests but also benefit from increased bookings, higher spending per guest, and long-term advocacy. This blog explores how well-designed guest loyalty programs can significantly improve hotel revenue, along with actionable tips for implementing or enhancing one at your property.
In this week’s episode of the Hotel Moment podcast, Marc Winchell, Corporate CRM at Pacific Hospitality Group, joins Karen Stephens, Revinate CMO, with a compelling call to action for hoteliers to focus on generating direct business if they want to build a loyalty program that lasts. Marc disavows points-based loyalty programs, and he details how hoteliers should instead use personalization as a tool to deepen guest relationships and provide tailored communication that OTAs can’t compete with.
As the holiday season approaches, hoteliers are preparing for a surge of travelers seeking warmer climates this year. Amadeus’ forward-looking business intelligence data today reveals the destinations that are currently recording the top hotel occupancy rates for the weeks of Christmas and New Year’s (December 22 – January 4), showing year-on-year growth in some major markets worldwide.
In the world of hospitality, landing high-value corporate bookings can feel like a race where big hotel chains have a big head start. But what if you could level the playing field and tap directly into the corporate travel market, filling rooms year-round and boosting your revenue? For hotels looking to break into this lucrative space, a Global Distribution System (GDS) might just be the game-changer you need.
Black Friday has become a game-changer in the hospitality industry, a moment that redefines booking trends and drives unprecedented opportunities for hoteliers. As one of the most anticipated shopping events of the year, its impact on the travel sector continues to grow, reshaping how hotels approach their direct channel strategies. Following the close of the 2024 Black Friday season, The Hotels Network (THN) has conducted an in-depth analysis to uncover how this pivotal period influenced direct bookings, celebrating standout successes and uncovering key lessons for the future.
Why? Because they solve a fundamental market challenge: connecting properties with global travelers at scale.
To compound this, in today’s fiercely competitive market, traditional forecasting methods that once offered reliable insights are no longer sufficient to maintain your competitive edge.
Las Vegas, NV — 26th November 2024 – In a city where the extraordinary is an everyday experience, Resorts World Las Vegas is ready to elevate luxury and convenience to new heights through an exciting collaboration with technology innovator Alliants. The introduction of an avant-garde contactless guest experience through Alliants technology signals a bold new era for one of Las Vegas's newest state-of-the-art resorts.
European Winners of the 2024 GuestRevu GREAT Awards Announced at Tapa Tapa Wine Bar in a Celebratory Evening Coinciding with WTM London.
Paradores, Spain’s iconic hotel chain, has reaffirmed its trust in Shiji ReviewPro to support its ongoing efforts to enhance guest satisfaction and operational efficiency. Since 2016, Paradores has relied on Shiji ReviewPro's Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS) to drive improvements in guest experience across its properties. This collaboration remains a key part of Paradores' strategic plan, which prioritizes digital innovation and sustainability as essential drivers of future growth. Following a record-breaking year in 2023, Paradores is committed to using advanced digital tools to further strengthen its leadership in the Spanish hospitality market.
The 2024 Oktoberfest brought in massive crowds and substantial business for local hotels. Global Review Index (GRI) data provides critical insights into how Munich hotels handled the increased demand. By examining the trends and performance metrics, hoteliers can identify areas of improvement and strategic actions that add value for guests. Here’s a breakdown of key findings with actionable insights for hoteliers.
Countrywide Hotels, a UK-based management and consultancy firm, oversees a portfolio of approximately 30 diverse hotels, ranging from small country house hotels to large, business-focused hotels.
Avalon Hospitality Group (AHG), a trusted name in hotel management for full-service, select-service and resort properties, proudly announces the integration of SalesAndCatering.com’s STS Cloud and ProposalPath by Bluebuzzard across its expansive portfolio. This forward-thinking commitment to cutting-edge group sales technology is set to enhance productivity, elevate client experiences, and foster growth throughout its properties.