Webinar on Sep 10: Top Tips to Create AI Visibility for Your Hotel
Milestone's September 10 webinar covers how AI platforms select and recommend hotels, with tips on content quality, authority, and entity building to boost visibility.
Supplier News
If Guests Pay for Access, Shouldn't the Access Credential Show It?
The article argues that premium-tier hotel access credentials like key cards should reflect the value hierarchy guests pay for, using materials and design to reinforce exclusivity at every touchpoint.
Travel Media Group Hotel Social Media Video Content Surpasses 30,000 Hours Watched and 500k Engagements
TMG's hotel social media solution has hit 30,000+ hours of video watch time and 500,000+ engagements, reflecting short-form video's growing role in traveler discovery.
Groove Ensures Hotel Partners Keep NFL Sunday Ticket Access with DIRECTV and EverPass Agreement
Groove Technology Solutions will continue distributing NFL Sunday Ticket to hotel partners via a new multi-year DIRECTV FOR BUSINESS and EverPass Media agreement, effective the 2026 NFL season.
The Ava Hotel Paso Robles selects IRIS to unlock smarter guest experiences and new F&B revenue
The Ava Hotel Paso Robles, a Curio Collection by Hilton property opened in August 2025, deployed IRIS mobile ordering and digital directory integrated with Toast POS to streamline F&B operations and drive ancillary revenue.
Hotel social moves into the boardroom: Hospitality Social Media Summit brings a two-day commercial programme to London this September
A two-day executive programme at Chicago Booth London on 3-4 September 2026, focused on building commercial social media strategies, frameworks, and assets for hospitality brands.
Swiss SupernatureHotel Concept SNUUG Launches Digital Platform Ahead of 2026 Debut with Influence Society
Influence Society has built a digital platform for SNUUG, a Swiss low-impact hotel concept opening in 2026, featuring sustainably manufactured suites hosted by local landowners in natural settings.
From Access Credential to Brand Experience
GCSTIMES promotes engraved wooden key cards as a branded touchpoint that communicates sustainability and emotional connection from the first moment of guest check-in.
Can Access Credentials Inspire Local Discovery?
GCSTIMES explores how hotel key cards, designed with local food-inspired graphics and FSC-certified materials, can serve as guest touchpoints that encourage neighbourhood exploration.
Cloudbeds Launches OTA Ads to Seamlessly Manage OTA Campaigns within the Platform
Cloudbeds' new OTA Ads feature lets hoteliers launch and manage TravelAds Sponsored Listings directly within the Cloudbeds platform, consolidating paid OTA visibility alongside metasearch, retargeting, and reputation tools.
Webinar on July 29: The AI Visibility Flywheel - How Brands Get Featured in AI Search
Milestone's July 29 webinar covers how brands can improve discovery in AI-powered search engines, including entity building, content authority, and a practical visibility roadmap.
Kollective Completes Initial Data Collection for the Boutique Hotel AI Index
Kollective's Boutique Hotel AI Index analyzed 28,600 AI-generated responses across ChatGPT, Gemini, Google AI Overviews, and Copilot to reveal how these platforms recommend boutique hotels across 100 destinations.
Cvent Announces Denver as Host City for Cvent CONNECT 2027
Cvent CONNECT 2027 will be held April 5–8 at the Colorado Convention Center in Denver, announced at the 2026 edition in Nashville, which drew nearly 5,000 in-person attendees.
Lodging Interactive Launches Celebrations Hub and Drives Untapped Social Event Revenue
Lodging Interactive's Celebrations Hub connects social media content to dedicated landing pages and lead capture forms, targeting smaller milestone events like reunions, showers, and parties that hotels often overlook.
Lodging Interactive Launches Commingle360, an End-to-End Reputation Management Service Combining On-Site Guest Feedback with Public Review Response Management
Lodging Interactive's Commingle360 combines on-site QR-based guest feedback and employee recognition via CruVu with human-written public review responses across 140+ platforms.
Hotel Image Standards Vary Across Distribution Channels and What Hoteliers Need to Know
Image dimensions, aspect ratios, file formats, and gallery structures differ by platform, creating inconsistent brand presentation and conversion risk for hotels managing content across OTAs and other channels.
Check-out is where the real marketing begins
A practical guide arguing that post-checkout is the highest-ROI marketing window, outlining a 5-stage framework using CRM automation, personalization, and retention strategy to drive repeat bookings.
Pests Like Bed Bugs Rank Ahead of Cleanliness, Staff and Value as Travellers' #1 Hotel Booking Concern, Phocuswright Research Confirms
Phocuswright survey of 1,082 travellers across the US, UK and France finds bed bug safety outranks cleanliness, value and staff friendliness as the top hotel booking concern, with 79-84% preferring a certified 4-star over an uncertified 5-star.
Valpas and Phocuswright
GCSTIMES Key Card as A First Touchpoint That Speaks for the Destination
Wooden key cards are positioned as a sensory branding tool that communicates destination identity, cultural values, and sustainability credentials at the first guest touchpoint.
Lodging Interactive Introduces CruVu™, a New Private Guest Recognition Service for Hotels and Restaurants
Lodging Interactive's CruVu captures private guest recognition by department or staff member, turning it into internal operational intelligence for hotel and restaurant managers to coach teams and improve service.