Dolores Castillo shares insights from launching JW Marriott and Hilton properties, emphasizing market clarity, wellbeing-focused guest expectations, and balancing data with relationships in commercial strategy.
The piece promotes custom holiday-themed key cards that double as decorative keepsakes, designed to enhance guest check-in experiences during the festive season.
Cloudbeds' inaugural collection highlights 100 independent properties worldwide, with public voting open through December 19 for the People's Choice winner.
Lodging Interactive's new platform combines AI-optimized content with integrated storytelling to drive direct bookings and improve hotel discoverability.
The wooden fridge magnet key card features destination landmarks to create social media moments and serve as lasting souvenirs.
GCSTIMES offers free custom theme proposals and design consultations to help hotels create cohesive brand experiences through sustainable amenities.
SmartRyde, a Japanese company and one of the leading global players in pre-booked airport transfer services, is pleased to announce its strategic integration as a provider through Amadeus, a leading travel technology company. Through this collaboration, SmartRyde’s extensive network of airport transfer solutions will soon be available this month directly through Amadeus Transfers, enabling travel sellers worldwide to offer seamless ground transportation as part of their travel itineraries.
This article is the first installment in The Implementation Playbook, a new Shiji Insights series examining the realities of hotel PMS implementations. Across five parts, the series will explore the leadership behaviors, operational structures, and on‑property practices that determine whether a technology rollout succeeds or struggles. This first article focuses on the foundational mistakes hotel groups commonly make, and what leaders can do to avoid them.
Hotel technology is entering a new phase. Future locking systems are moving card-free, powered by BLE, NFC, and cloud-managed mobile keys. At the same time, digitalisation is accelerating across every touchpoint—from cloud PMS platforms to automation and AI-supported operations.
Lure Agency, along with hospitality sales trainer Celeste Berke Knisely, today announced the launch of Sales on Tap, a modern social-selling and visibility-building community created for hotel group sales professionals.
Mews, the leading operating system for hotels, has launched Zero Dollar Authorization, a new feature that helps protect revenue and ensure smoother payments. The feature enables hotels to instantly verify a guest’s card at booking without charging it, reducing failed payments, chargebacks, and lost revenue from no-shows.
Duetto, the industry’s leading provider of revenue and profit software, and Cloudbeds, the intelligent unified platform powering hotel growth, have released their first-ever Hotel Market Pulse report, providing performance and profitability analysis for hoteliers worldwide, based on the data managed by both companies.
Saudi Arabia-based Adeera has signed a new agreement to use transformative travel technology, Amadeus Digital Media. Through advanced omni-channel advertising strategies, Adeera will be able to better reach travelers at the moments they are most likely to book, across paid search, display, and social media.
Travel Media Group is pleased to announce that they have surpassed $1 million in social media ad spend invested on behalf of their hotel partners. As a trusted provider of exclusive hospitality marketing services, this achievement underscores the company’s ongoing commitment to helping hotels gain visibility, drive bookings, and remain competitive in a quickly evolving digital landscape.
In the world of luxury hospitality leadership, few professionals embody the balance of global perspective and local authenticity as well as Andreas Magnus, General Manager of Kempinski Palace Engelberg.
The leading global hospitality and travel technology company, HotelRunner, is to join The Phocuswright Conference, running from November 18 to 20, 2025, in San Diego, California. As a proud sponsor, HotelRunner will join the top industry thought leaders at the Manchester Grand Hyatt this year.
Resorts around the world are rethinking guest experience beyond linens, scents, and check-in efficiency. One shift gaining momentum: turning everyday touchpoints into emotional keepsakes. Key cards, once a functional necessity, are now becoming part of the story guests bring home.
SiteMinder, the world's leading hotel guest acquisition and revenue platform, has unveiled the winners of the 2025 SiteMinder Partner Awards, presenting 12 awards to businesses across five continents that are transforming how hotels seize opportunities in an increasingly fast-moving landscape. From AI-powered guest services to significant revenue uplift, this year's winners highlighted the growing importance of technology partners in helping hotels capture more demand.
Benchmark Global Sales, the powerhouse behind group business for Benchmark Resorts & Hotels, has partnered with Lure Agency to level up sales performance across its independent portfolio with one clear goal: drive more direct group revenue.
Today is the final day to stop by Booth 831 and explore how family-friendly hospitality and sustainability can come together, from creative key cards to fully sustainable amenity kits like bamboo toothbrushes, razors, combs, and sugarcane slippers.