iRiS Software Systems, the specialist hospitality software applications company whose hotel guest services applications include the award winning iRiS Guest Valet and Mobile Valet apps, is to launch its eagerly anticipated iRiS Spa application in Hong Kong during May's AHTEC.
The leadership styles of hotel managers influence their perceptions of corporate social responsibility (CSR), argue Dr Basak Denizci Guillet, Professor Ruhi Yaman and Dr Deniz Kucukusta of the School of Hotel and Tourism Management (SHTM) in a recently published research article.
Since its launch in 2011, AHTEC@HOFEX (the Asian Hospitality Technology Education Conference) has been a well-received program focusing on the most current technology concerns within the hospitality industry. In response, its organizers have announced its third edition for May 7-8 with the exhibition portion continuing through May 10 at the Hong Kong Convention and Exhibition Centre in Hong Kong. The organizers, Hospitality Financial and Technology Professionals (HFTP), Hong Kong Exhibition Services Ltd (HKES) and Pertlink, have recruited top local and international expert speakers to provide a valuable education slate to participants.
Modern luxury hotel, Langham Place, Mongkok, Hong Kong has promoted Janet Yeung to the position of Director of Intellectual Capital & Quality. Janet has over 10 years of successful business experience with a passion for excellence in management and a focus on human resources management. She is also an active member of the Hong Kong Institute of Human Resources Management (HKIHRM).
The Hong Kong Polytechnic University (PolyU) today (27 March) released the PolyU Tourist Satisfaction Index (PolyU TSI) and the first Tourism Service Quality Index (PolyU TSQI). The 2012 PolyU TSI hit a record high of 75.07, an increase of 2.46 points from 72.61 over the year. As another innovative gauge for service performance, the debut PolyU TSQI stood at 75.37 for 2012.
The year 2013 is a very special one for Mandarin Oriental, Hong Kongas this legendary hotel celebrates its 50th Anniversary. While it is commemorating the past, it is also embracing the future by joining hands with the Hong Kong Polytechnic University in organizing a "Hotel of the Future" competition.
Hong Kong is a dynamic city that welcomes business travellers from around the world with appealing and unlimited business opportunities found here. Right at the business Cosmopolitan Hotel Hong Kong, we have designed an array of directing amenities, services and meeting packages to pave guests the way to all kinds of business achievements. Exclusive business package offers as low as HK$1,200 (US$155) per room night for business guests to wind down after a day of exhausting work.
New 539-room hotel in Sha Tin will be global brand's second largest property in portfolio with an intuitive lobby design featuring high-tech GoBoard® 4.0, flexible work and social area, and modern dining.
Responsible for the implementation and development of the overall sales and marketing strategy for OZO Wesley Hong Kong, Maggie has more than 12 years of sales experience in the hotel industry, with key positions at Renaissance and Emperor Hotel Group. A graduate in hospitality studies at the University of Strathclyde and The Hong Kong Polytechnic University, Maggie will not only oversee all sales and marketing activities for OZO Wesley, but also raise awareness of the new brand.
Born in Taiwan and raised in the States, Cliff received his early hospitality training at Les Roches Hotel Management School in Switzerland and Cornell University in New York. Before joining OZO Wesley Hong Kong, he held the position of Operations Manager at Shama Fortress Hill. Cliff has extensive hospitality experience, with more than 8 years working in both Hong Kong and New York, including various roles with Mandarin Oriental. In his new role as Executive Assistant Manager, Cliff will oversee OZO Wesley, alongside Donna and report to the General Manager.
Mr. Müller first joined Marriott International as Director of Guest Services at the Renaissance Harbour View Hotel, was promoted to Director of Rooms and subsequently Resident Manager, before moving on to the Courtyard by Marriott Hong Kong in 2009 as General Manager.
Loontiens started his hospitality career at Shanghai Hilton International in the 90s, and has worked in various management positions around the globe including China, Egypt, United Arab Emirates, Taiwan and United States.
The Hong Kong market continues to make waves for its outstanding occupancy performance year after year. Owners are exuberant when hotel management fills their properties. But is it really a time to bask in glory?
Novotel Citygate Hong Kong is pleased to announce the appointment of Luke Harris as Resident Manager.
Cosmo Hotel Mongkok's website was launched in July 2011 and it has been proving product excellence for both hotel bookers and the hotel's business growth.Its Thishotel in Kowloon with its functional, informative, aesthetic design together with effective SEO campaign has further won her 2 notable awards – Adrian Award and WebAward.
A seasoned hotelier with extensive experience in Marketing and Communications, Sherona is an exciting addition to The Langham. She is an accomplished communications specialist with 20 years experience in international communications and media relations. Prior to taking up the role as Hotel Manager, Sherona was Vice President – Communications and Public Relations at Langham Hospitality Group (LHG), overseeing the Group’s global public relations and advertising program, as well as the development and implementation of ‘Corporate Identity’ standards for all brands within the Langham Hospitality Group. Sherona joined LHG in 2003 as part of the pre-opening team of Langham Place Hotel in Mongkok. She was promoted to oversee Public Relations for the group in 2005 and a year later, Sherona took on the additional role of Marketing Communications to manage the Group’s global advertising and integrated marketing campaigns.
Bryan brings extensive industry experience to the project having spent the last twenty years working on a number of high profile projects and distinctive properties throughout Asia and Australia.
Chef Kwong first joined The Langham, Hong Kong in 1988 as a chef in T’ang Court and worked his way up to become the hotel's Executive Chef – Chinese in 1994. In 2008, he transferred to Langham Hospitality Group where he was appointed as Executive Chef – Chinese. In this capacity, Chef Kwong was responsible for developing and shaping the group’s signature Chinese restaurants, as well as banqueting worldwide. As an award-winning chef with over 20 years experience, Chef Kwong will oversee the kitchen operation of T’ang Court and Chinese banquets. A veteran of traditional Cantonese cuisine, Chef Kwong is also willing to be innovative. He seeks changes within traditional Chinese cuisine without losing its essence. When talking about his own cooking philosophy, Chef Kwong says, “As a professional chef, one must be rigorous regarding the food quality - and the ability to be innovative is also a key factor to become successful. From the combination of ingredients to the plating of each dish, every detail must be taken into consideration in order to surprise and delight guests.”
With 13 years of experience in hospitality Sales, Bonnie has built up an impressive list of accomplishments with luxury hospitality brands, including The InterContinental Grand Stanford Hong Kong and Crown Macau. Prior to joining The Langham, Bonnie was the Assistant Director of Sales for JW Marriott Hotel Hong Kong. Director of Sales and Marketing, James Chow says: “We are thrilled to welcome Bonnie to The Langham family. Her extensive expertise in delivering the top-line for luxury hotels and proven sales track record are also sure to be major assets as we seek to further strengthen our hotel’s strategic positioning across Mainland China and other developing countries.”
Mr. Brewis replaces Mr. Anson Chan, the Regional General Manager of Lanson Place Hotel, Hong Kong. Prior to joining Lanson Place, Mr. Brewis has over 25 years hospitality experience with luxury International Hotel groups, Hyatt, Renaissance New World and Shangri-La in operational and General Manager roles in Korea, Hong Kong, Malaysia, Indonesia, New Zealand and USA.