Technology projects in hospitality are rarely simple by default. ... After the conversations we had in San Antonio, one message came through loud and clear: hospitality leaders want technology that works quietly in the background, is easy to adopt, and is backed by partners
responsible AI adoption across the global hospitality industry. ... Organizations interested in participating in AI Hospitality Alliance initiatives, committees, or sponsorship opportunities can learn more at https://aihospitalityalliance.com/contact .
SAN DIEGO — Cloudbeds, the hospitality management system built for ambitious hoteliers, spotlighted Vacatia at HITEC as a compelling example of how complex hospitality operators can reduce technology fragmentation ... The session also addressed one of the industry’s most urgent technology questions: how operators can prepare for AI in practical, operationally useful ways.
Everyone knew that ‘AI’ would be the buzz word, but for this iteration in San Antonio, the mission was to get a glimpse of which companies actually had the goods. ... In short, AI agents are infrastructure, and fast movers can reap big rewards. I’m keeping this one brand-agnostic but needless to say, some vendors are definitely better than others.
The Hospitality Industry Technology Exposition and Conference (HITEC®) 2026 welcomed more than 6,100 hospitality professionals to the Henry B. González Convention Center in San Antonio, Texas. ... in hospitality.
She is trained on 17 years of hospitality data and 1.1 billion Rich Guest Profiles, giving her a depth of understanding of guest behavior that no general-purpose AI can match. ... "Generic AI can write a generic email. Ivy understands the guest behind it, because she's built on the deepest, cleanest hospitality data in the industry. We're not selling AI as a buzzword.
That sentiment was reflected not only in the presentations but also in conversations happening in hallways, networking sessions, and owner meetings. ... Andrew now strives to ensure that every property in Newport Hospitality Group’s portfolio receives the best possible hotel management expertise.
Debuting at the world's largest hospitality technology conference, HITEC San Antonio , TIPMO enables guests to reward exceptional service with a simple tap while delivering tips directly to employees in ... Beyond tipping, TIPMO was created to help hospitality employees gain faster access to their earnings and participate more fully in the financial system.
Powered by Canary AI, built specifically for hospitality, the solution drives more group and event leads and improves the quality of sales pipeline, so teams seamlessly close more business. ... Harman Singh Narula, Co-Founder and CEO of Canary Technologies The Agentic Sales Coordinator expands Canary's suite of AI solutions for hotel operations including AI Voice, AI Contracts, AI Webchat, AI
Research published in the Journal of Human Resources in Hospitality and Tourism found that staff training directly impacts employee retention, and that training in most hospitality organizations is insufficient ... Enter Vibe Coding Vibe coding was introduced by AI researcher and OpenAI co-founder Andrej Karpathy in February 2025.
NEW YORK CITY and SAN DIEGO — In a direct challenge to the dominant loyalty programs of OTAs, credit card companies, and hotel brands, Cloudbeds, the hospitality management system built for ambitious hoteliers ... The AI Guest Engine: Unlike static loyalty programs, Journey uses AI-powered intelligence to help hoteliers better understand guest behavior, preferences, and intent.
At HITEC, we're excited to demonstrate how UrVenue helps hospitality brands unify operations, unlock new revenue opportunities, and prepare for the next generation of AI-powered experience commerce. ... In addition to extending these capabilities, we look forward to discussing our AI strategy (with active development toward Model Context Protocol enablement) with all hoteliers looking for an AI-powered
“Innovation in hospitality technology, especially the growing role of AI, is creating new opportunities to improve efficiency, personalize the guest experience and grow revenue,” said Pitsikalis. ... The Future of Hospitality AI: Personalization, Productivity and Revenue at Scale Monday, June 15 | 2:45 p.m. – 3:35 p.m. | Room 220 In this session, Pitsikalis will examine how hospitality operators are
Our white paper—available exclusively to HITEC attendees who visit our booth—demonstrates why hotel commerce media may be one of the most significant untapped profit opportunities in hospitality today. ... Unlike traditional hospitality technology investments that represent a cost center, HCN's platform is engineered to create value in three ways: It generates direct revenue for hotels through commerce and
From financing headwinds to the rapid rise of AI in guest discovery, this year's sessions reflected an industry navigating complexity with cautious optimism. Here are their top five takeaways. 1. ... This creates a new imperative of ensuring properties are visible not just on traditional OTAs, but in the AI-driven discovery environment and social media algorithms that are quickly influencing how people
It died in a room full of franchisees and owners who came in with pitchforks. ... One line has been rattling around my head ever since: "In the era of AI, knowledge has become a commodity — and wisdom has become the scarcity."
He reported year-over-year growth of 4.5% in food and beverage revenue, 5.6% in wellness revenue, 6.3% in conferences and events, and 9.2% in golf revenue. ... Many of those workers are staying in hotels, particularly in secondary and tertiary markets. In some places, AI is already creating measurable hotel demand.
hospitality automation is eliminating the manual operational work that slows down finance and administrative teams. ... RobosizeME plans to highlight additional hospitality automation projects and workflow optimization initiatives during HITEC 2026.
departments is necessary for success in any AI implementation. ... In recent years, the industry has undergone considerable consolidation, as smaller, independent timeshare companies have been absorbed by larger, branded, hospitality-driven timeshare companies.
Renewed momentum is taking shape across the U.S. hospitality investment landscape, driven by debt market liquidity, selective equity deployment, and shifting global capital dynamics. ... AI adoption is accelerating in hospitality, improving operations, guest services and revenue management, with venture capital investment fueling innovation and broader implementation.