The HMA named winners across seven categories at its 2026 ceremony, recognising UK hotel marketing campaigns spanning AI content, social media, partnerships, and conservation-linked brand storytelling.
Conrad New York Downtown executive explores how concierges have evolved from gatekeepers to cultural curators who architect personalized experiences.
Explora Journeys President Anna Nash discusses reframing ocean travel as a floating luxury hotel experience, with 30% first-time sailors and a fleet growing to six ships by 2028.
Pinnacle Advisory Group, founded in 1991 and based in Boston, relaunches its brand identity following a January 2026 leadership transition that placed Sebastian Colella at the helm.
Jason Zvatora discusses OUTRIGGER's focus on place-specific cultural experiences, balancing family and romance guests, and prioritizing total revenue over room revenue alone.
Axel Hotels grew from €2.4M to €46M revenue across 13 properties by targeting LGBTQ+ travelers through franchising, with partners seeing 40% revenue uplifts.
The Asia-Pacific hospitality company plans to grow from 49 to 75+ properties by 2030 with THB 5.5 billion investment over three years.
CEO Dimitri Antonopoulos discusses how the family-owned group built independent luxury properties in Old Montreal over 50+ years.
Fashion designer Mia Liu's Drape Stitch creates custom uniforms for luxury hotels, arguing that staff appearance directly impacts guest perception and service quality.
Wooden key cards with custom anniversary engravings provide hotels a professional tool to enhance guest recognition while supporting brand positioning and sustainability goals.
Three new properties in Miami Beach, Palm Springs, and Hudson Valley bring the upscale brand to 90-240 rooms each with distinctive local design elements.
Argues that luxury demand remains strong despite conference narratives claiming otherwise, with social media simply changing how status symbols are displayed rather than eliminating them.
ECG's analysis of 82 TripAdvisor reviews shows The Neighborhood Hotel Lincoln Park maintains a 4.8 rating with 87% five-star reviews over three years.
The analysis examines how industry awards like Michelin stars provide different strategic value at various business stages, from early-stage visibility to potential creative constraints for established operators.
GCSTIMES' plant-based leather panda keychain features dual-sided design with customizable elements for seasonal themes and property branding.
Newport's hotels won top awards from Hyatt, Choice, and Wyndham, with some properties earning recognition for 8-10 consecutive years.
Newport's Fairfield Inn Charlotte Matthews won Apple Hospitality REIT's Shining Apple Award while team member Tom Johnson earned individual Apple Award recognition.
The article defines ultra-luxury as individualized, anticipatory experiences versus luxury's consistent standardization, with ultra-luxury achieving 2-3x ADR premiums.
The agency rebranded with a new marketing ecosystem emphasizing human-led strategy and synchronized digital services including AI optimization.
Diego Calvo shares how Concept Hotel Group achieves 43% direct bookings by prioritizing cultural storytelling and brand identity over traditional marketing tactics.