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Cendyn wants hotels to get ahead of "OTA 2.0"

We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Cendyn's CEO Michael Bennett, Chief Marketing Officer Nicki Graham, and EVP of Product Kevin Duncan.

Page Three of the Aging

A hotel controller's years of documented AR warnings go unheeded as a trade group racks up $221,000 in unpaid bills before filing for bankruptcy, illustrating the cost of poor credit controls and misaligned sales incentives.