How AI is transforming hotels today
The piece explains why hotels with modern cloud architecture will benefit most from the shift to agentic AI that can automate complex workflows.
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AI-Enabled Sustainability: Turning Hotel Guests into Active Participants
Research from Rotterdam School of Management shows guests support sustainability but need visible, personalized AI tools to drive actual behavioral change in hotels.
By Dr. Yaser Al Dhabyani, Senior Lecturer in Hospitality Research and Marketing Innovation, Hotelschool The Hague and Vrije Universiteit Amsterdam, Hotelschool The Hague
Unlocking Incremental Revenue in Hospitality: October 2025 Cayuga Hospitality Consultants Conference
Industry panel explores practical strategies for hotels to generate additional revenue through retail, video marketing, wellness products, and experiential amenities.
By Mandy Murry and Gary Isenberg
Kerten Hospitality Selects Canary Technologies to Power Its Global Hotel Portfolio
Kerten Hospitality, operating lifestyle hotels across Middle East, Europe and North Africa, will implement Canary's platform for mobile check-in, AI messaging and upselling.
Grupo Posadas Announces Continued Growth and Strategic Expansion Across Mexico and the Caribbean
The Mexican hotel operator has 34 properties under development worth $880 million, achieving an NPS of 64 and launching Sunvivia, its newest lifestyle brand.
Unlocking Holiday Magic: When Creativity Transforms the Everyday
The piece promotes custom holiday-themed key cards that double as decorative keepsakes, designed to enhance guest check-in experiences during the festive season.
Maximizing Hotel Partnerships
The article outlines a strategic framework for hotels to maximize partnership success through clear goal setting and partner alignment.
Tech Won’t Replace Service, but It Can Help Us Recognize
The author argues that guest recognition through technology and staff training drives loyalty more effectively than traditional amenities or loyalty points.
By Martin Soler, Partner, Soler & Associates
Scaling Hospitality Through Automation with Alexander Limpert, Co-Founder & CEO of GuestReady and RentalReady
Alexander Limpert discusses GuestReady's 10+ acquisitions and RentalReady's AI platform that helps smaller operators automate operations while maintaining human connection.
Kristian Lupinski in conversation with Jessica Gillingham
Amadeus Travel Trends 2026: Transformative travel for the coming year
Amadeus forecasts six major travel trends for 2026, from pet-friendly innovations and AI-powered trip planning to personalized hotel rooms and new long-haul aircraft routes.
Storey Hospitality Wins Hotel Visionary Award
Storey Hospitality won for using predictive analytics and direct guest messaging to achieve a 20% revenue increase from recaptured guest interest.
OTA guest conversion strategy for hotels: The ultimate guide
Comprehensive guide on converting OTA guests to direct bookers through staff training, automated email sequences, and incentives to reclaim up to 30% commission fees.
Doug Kennedy’s Next Staff Training Webcast: Using The Value Pyramid Model To Sell Guest Experiences and Not Just Quote Rates
Kennedy Training Network offers free 40-minute webcast series on sales techniques, starting with December 19 session on moving beyond rate-focused selling to experience-based value propositions.
This Is Why Customers Trust You
The author introduces a Customer Confidence Score metric and outlines ten trust-building practices including promise-keeping, transparency, and ethical behavior.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
UN Tourism joins AWE in delivering practical solutions for more accessible and inclusive tourism businesses
UN Tourism and AWE released five practical steps for tourism businesses to improve accessibility, targeting a market of 1.3 billion people with disabilities.
Many hoteliers with properties in China are unwittingly breaking Chinese data laws, warns Ireckonu
Ireckonu warns that global hotel chains may face regulatory crackdowns for storing Chinese guest data outside the country, violating local residency laws.
Blending Tradition and Innovation at The Belfry: A Conversation on the Future of Guest Experience
The Belfry's Senior Finance Director discusses how the iconic UK golf resort balances tradition with technology to create meaningful guest connections.
By Florencia Cueto Pedrotti, Director, Global Engagement & Sales Enablement, Shiji
Sustainable Gift Ideas: Embracing a Green Christmas
Hotel sustainability company promotes ISO-14068 amenity kits with bamboo accessories and FSC-certified packaging for eco-conscious guests.
Shiji named a 2025 Geo and Global AWS Partner Award Finalist
Shiji was recognized for cloud-native hospitality solutions including Daylight PMS, Infrasys Cloud POS, and Reviewpro that enhance operations and guest experiences.
Unlocking the power of mobile ordering: IRIS reveal revenue and efficiency insights from 4 million orders
IRIS reports 42% year-on-year growth in mobile orders, with data from 4 million orders showing reduced wait times by 10 minutes and increased upselling opportunities.
By Graham Rushin, VP Sales & Marketing, IRIS