Across the same property base in both periods, commissionable room nights rose 11.8% year over year. ADR on those nights rose 1.4%. ... That commission sits in a contract you signed, at a percentage you can read, and it stayed where it was while the volume moved.
The properties that look foolish in twelve months will not be the ones that moved slowly on AI. ... Khaled Koubaa, Who Is in Charge? Why AI Must Remain Under Human Control, 2026.
Bill Daviau, VP of Partnership at Lighthouse Cloudbeds and Lighthouse first announced their strategic partnership in January 2023. ... This latest expansion brings that partnership closer to the commercial decisions hotels make every day.
Read the announcement → Viewpoint: AI Baby Steps: What Hotel GMs Are Learning First-Hand The World Panel collects first-hand accounts from hotel GMs on what AI has actually delivered in practice, as distinct ... pattern, with trust in AI outputs already exceeding trust in many traditional review formats.
There's a lot of anxiety around AI in hotel sales, and I get it. ... That applies to hotels. It applies to salespeople. It even applies to marketing. AI is changing how planners search, how hotels respond, and how buyers evaluate properties.
AI Concierge, AI Task Manager, and Branded Mobile App platform for ONE | GT in Grand Cayman, a Hilton partner and the only Small Luxury Hotels of the World property in the Cayman Islands. ... This installation marks the first luxury boutique hotel installation for Innspire in George Town, and it creates one of the most technologically advanced and AI-enabled hospitality experiences in the Caribbean
In fact, a Canary Technologies survey found that 79% of hotel guests believe hotel workers should receive tips, yet hotel employees estimate that only about 30% of guests actually leave one. ... Mobile check-in. Mobile keys. Digital concierge platforms. AI-powered guest messaging. Contactless payments.
This is the work I do with management companies as a Hotel AI Champion. ... The free AIDURIX Hotel AI Readiness Assessment is where that begins.
A practical shift in how hotels approach AI The interview ultimately suggests a shift in mindset. AI will continue to influence how guests discover and book hotels. That direction is already set. ... OTAs may have the advantage in scale, data, and AI investment, but hotels still have meaningful levers to strengthen their position.
AI hasn't replaced word of mouth. But it has leapfrogged most of the paid and earned channels hotels have spent years cultivating, and it did so in a single survey cycle. ... In an AI answer that names three hotels, there is no fourth — you're either in the paragraph or you're invisible.
These appointments reinforce TrustYou's continued investment in the Asia-Pacific region as it accelerates adoption of its Hospitality AI platform, which unifies a Customer Data Platform (CDP), Customer ... Will Howes, VP Sales, APAC, TrustYou Elly Ji, Senior Director of Sales, APAC — With over 20 years of experience in hospitality technology, Ji has built a career helping hotels drive commercial success
Second, once a hotel is in that pool, the AI tools may describe it based on information that is months or years out of date, and neither the hotel nor the guest has any way of knowing. ... The piece identifies three competing models that are forming in parallel: a transaction fee paid by the hotel to the AI platform per completed booking, a subscription access fee paid by hotels to appear
In the average market, five properties accounted for half of everything AI recommended. In Chicago, Maui, and Napa Valley, four did. ... On July 29, ChatGPT recommended it three times and Google AI Mode twice, once inside its answer naming the top five luxury hotels in Miami.
Most discussions about AI in hospitality focus on chatbots, personalization or automation. Those applications are valuable, but they address interactions that are already visible. ... The next evolution in hotel operations may not come from collecting more data or producing more sophisticated dashboards. It may come from asking a different question altogether.
The launch marks a major evolution in how Customer Alliance helps hotels manage and use guest feedback. ... What changes is the foundation around them: a new AI-first architecture designed to make guest feedback easier to structure, analyse, connect, and use across hotel teams, systems, and future AI initiatives
In November, Google announced agentic booking inside AI Mode, and Booking's and Expedia's stock dropped between 4% and 7%. ... Brad Brewer, founder of Agentic Hospitality, warned in PhocusWire back in October 2025 that OTAs are positioned to replay inside AI assistants the same move they made in search: absent specific regulation
from hotel pool to harbour’s edge. ... According to TFE Hotels’ Chief Executive Officer, Antony Ritch, Darling Harbour’s transformation extends beyond the guest rooms, with upgrades across the entire hotel designed to create a seamless flow
Questions and Answers from This Article Why is AI governance becoming more important than AI adoption in hotels? ... What role will hotel managers play in an AI-driven hospitality industry?
Hotel in Lisbon, Portugal. ... “In Lisbon, HEDNA is bringing the full value chain into one room to prepare for what's coming.”
When the major groups worked out that the same 25 square meters in a lifestyle hotel can generate much more than the equivalent space in a traditional hotel, they hired the same design studios and used ... Lifestyle and luxury hotels sit on the richest guest profiles in the industry.