hotel portfolios in Europe, North America, the Middle East, and Asia-Pacific. ... Sean Anderson, Chief Revenue Officer at RobosizeME RobosizeME combines digital workers with deep expertise in hotel APIs, RPA, and AI development to automate critical workflows across finance, reservations
Most of the day pulled in that direction. More personalisation, more data, more experience, more revenue per guest, and above all more AI. ... That information sits in nearly every property management system on the market, and has for years. Yet it came up again, in a room full of semantic layers, AI agents and autopilot pricing.
a human concierge is fully replaced by a personified app, when all RFPs for hotel groups and events are responded to by AI-powered sales CRMs, what is left for one hotel to differentiate itself? ... (Source: Wikipedia) So what is the best way to differentiate your hotel from another in the same location and within the same classification? People! Your people are your hotel’s superpower.
As the hospitality industry hits an inflection point with AI-powered booking channels, autonomous agents, and conversational commerce, hotels must confidently respond to new demand signals in how travelers ... AI-powered channels.
Tech-Forward & Smart Hotels AI is no longer a marketing talking point it is the operational backbone of leading hotel brands in 2026. ... Marketing — "Top 8 Hotel Trends in 2026" — gourmetmarketing.net (April 2026) Journal of AI, ML & Robotics in Business — "Innovating Hospitality: Ten-Year Comparative Analysis of Marriott, Hilton, Hyatt
Accor gathered 270+ franchise partners and owners in Sydney to discuss growth strategy, investment trends, AI-driven efficiencies, and loyalty, covering its 420+ Pacific properties. ... SYDNEY - Accor , the largest hospitality group in the Pacific region, has successfully concluded its 2026 Pacific Franchise Conference , bringing together more than 270 franchise partners, hotel owners
of each traveler segment. 8 Key Takeaways AI adoption in travel planning is real but not yet dominant. ... They are comfortable with AI for rapid, fact-based research and back-end logistics, but strongly prefer human advisors for the final orchestration of complex trips—making AI most effective in this segment
In April, Google extended AI Max, its AI-powered ad system, to travel. ... Hotel search arrived free and grew a paid layer above it. Metasearch placement did the same. AI Overviews did it this spring.
Yes, Expedia has flights, hotels, cars and they have lots of experience in this space. Probably more than any other major OTA. ... But in my view there’s no way that search continues to be what it currently is. Some have argued that there’s nothing wrong with Flight search today, so why use AI search.
A new h2c study found 86% of European hotel chains use AI but 80% have no formal strategy for it. Lighthouse acquired Hotelrank.ai to let hotels track how they appear in ChatGPT and Gemini. ... The confidence gap in the title cuts both ways: hotels are confident enough to adopt AI tools but not confident enough to build the strategy around them.
MCP allows AI to plug into different systems, even as those systems continue to evolve. ... Cross-functional (AI) agent‑to‑agent collaboration Beyond external consumption, BCD’s MCPs also unlock faster and more effective internal AI agent-to-agent collaboration, allowing intelligent agents to
Scott Eddy is one of the most widely recognized figures in global hospitality brand strategy. ... next generation of guests connects with brands in fundamentally different ways.
Together, we're building the definitive platform for hotels to win in AI-powered travel. ... how AI recommends hotels.
of 6.6 and perceived value of 6.9 The bottleneck is not belief in AI. ... The result: hotels buy AI that is easy to plug in, not AI that is likely to deliver—spending without investing.
The companies named to carry agentic hotel booking — first in November, unchanged since — are Booking.com , Expedia, Marriott, IHG, Choice, and Wyndham. ... Read also: Hotels in the cart
Mews Launches Five Products and Declares Itself a Hotel OS At Unfold 2026 in Amsterdam, Mews launched five new products completing what it describes as an AI-native operating system: a unified PMS, RMS ... Hotels with four months to close these gaps need to start now. HITEC is coming to Paris in November.
In a 2026 Mews survey of 500 hoteliers across five countries, the most-cited outcome hoteliers want from new AI investment isn't more AI. ... In 2015 , the first open API in hotel software, the first native guest messaging built into a PMS, and the first embedded PMS payments. In 2018 , the first online check-out.
Mews, the hospitality operating system, and SiteMinder, the leading hotel commerce platform, have partnered to create the hotel industry’s first fully-integrated best-in-class distribution solution. ... Our job is to bring what hotels need into one place, with AI working across every layer.
In this episode of Hotel Moment, Karen Stephens , Chief Marketing Officer at Revinate, sits down with Aaron Miller , VP of CRM at Highgate, to explore how hospitality brands can embrace AI without losing ... Tune in to hear why the hotels that win in the AI era won’t just automate faster, they’ll use AI to create smarter, more personalized guest experiences that still feel human.
In this guide, we dive into how hotels can leverage long-tail keywords to capture high-intent travelers and drive direct bookings through AI generative search. ... As AI becomes more personalized, hotels that invest in conversational keyword strategies will gain a competitive edge.