The report was developed in partnership with the Hospitality and Tourism Research Centre at SHTM PolyU, with additional contributions from PATA destination members and regional data partners. ... Japan and Hong Kong SAR show notable improvement in destination rankings in the post-pandemic period.
In a recent episode of Hospitality Distribution Chats by Shiji Horizon Distribution , Sebastian Leitner (VP of Strategic Partnerships at Cloudbeds) and Natalie Kimball (VP of Strategic Account Management ... As the industry becomes more specialized, workflows are being fragmented: guest communication might live in the PMS, while pricing lives in the Channel Manager, and content is delivered via an AI storefront
lifestyle and luxury hospitality sector. ... A New Definition of Luxury Value The future of hospitality is not found in pushing an already-taxed ADR. It is found in a deeper, more exact understanding of intent, purpose, and asset yield.
sustained growth in the hospitality technology and proptech sectors. ... At Abode, she will lead operations and client service as the agency strengthens its leadership team and deepens its specialism in hospitality and property technology.
The human preference reveals limitations in current AI deployment strategies. ... The Danish AI hotel platform grew from 12 to 50+ hotels across five countries with backing from hospitality and tech veterans. European hotels achieve €69.3 GOP PAR in 2025.
We’ve just closed our first angel round with five investors, all of whom have hands-on experience building companies in hospitality, tech, and AI. ... Jonatan Marc Rasmussen, founder of All Gravy, an AI-driven platform for employee experiences in hospitality. He has first-hand insight into staff turnover and employee wellbeing on hotels.
The properties investing most aggressively in AI tend to be the same ones whose guests have flown business class to get there, have stayed in that brand 40 times, and expect, not unreasonably, that someone ... "Investigating Customer Service and Engagement Levels in the Lodging Industry: High-Touch to High-Tech Conversational AI." Journal of Hospitality and Tourism Technology.
So let’s simplify this in plain hospitality terms. ... AI is getting very good at reasoning. But it still lacks physical grounding. In hospitality, that matters.
Analysis shows AI transforming data collection from reactive reporting to predictive systems that anticipate needs and optimize revenue in real-time by unifying fragmented platforms. ... Properties investing exclusively in Google visibility miss travelers discovering hotels through TikTok videos, Perplexity AI answers, ChatGPT recommendations, and social platforms that didn't exist in
With Canary, Heimat-Liebe-Hotels is digitizing key touchpoints across the guest journey with Mobile Check-In, AI Guest Messaging, Dynamic Upsells and Digital Compendium. ... hospitality.
That’s the second AI Compass pillar in motion: Revenue Intelligence. The Guest-Centric Revolution Hospitality has always promised “personalization.” AI finally delivers it. ... The AI Compass doesn’t promise easy answers. It gives you bearings, a way to navigate change without losing your core. That’s where the AI Compass comes in.
InterContinental Seattle's Les Clefs d'Or concierge explains how human judgment and relationships remain essential in luxury hospitality despite AI advancement. ... And in that sense, AI may actually make concierges more valuable, not less.
In response, hospitality AI tech company, Access Hospitality, has shared an overview of modern search, outlining ways businesses can increase visibility across AI and LLM platforms as well as social channels ... For those interested in learning more about the role of AI in hospitality, Access Hospitality is hosting a webinar on 14th May on how hotels can stay visible in the age of Intelligent Search.
Agentic AI addresses real challenges in hospitality, from staff shortages to increasing guest expectations. ... The whitepaper “Agentic AI in Hospitality” is now available for download. Download the whitepaper
After completing a Master of Science in International Hospitality Management with Emylon Business School and Institut Paul Bocuse, he was promoted to the opening team at the hotel’s Belga Rooftop ... He co-founded an AI-powered platform in Dubai called Shiftly designed to quickly connect employers in F&B and hospitality with pre-screened professionals for fixed or flexible shifts, using AI-led interviews
Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com ... And there are a lot of shiny objects like that right now in the AI space as well, telling you that AI is your savior.
The AI conversation in hospitality has become filled with a whole lot of noise. “AI will transform guest experience”. “AI will revolutionize revenue management.”“AI will change everything.” ... The thing most AI conversations in hospitality get wrong Here's a number worth sitting with. Adyen found that 44% of hospitality businesses already expect AI search to reshape the industry.
And this is where you come in. Every hotel property has good and bad years. ... You can only get that by listening intently to your people , on the ground, in the field, engaged in the day to day, every day. That is exactly what I do.
Built on Apaleo’s open, API-first architecture, Apaleo Copilot takes a scalable approach to AI adoption in hospitality. ... A study by NYU and BCG found that only 2.9% of full-time employees in travel and tourism possess AI skills, compared with 21% in tech and media.
In a slower-moving environment, that approach helped teams align and act. In the age of AI, however, it has become a limitation. ... The central problem with personas is that they were designed to reduce complexity, while AI in the hospitality industry creates value by learning from complexity.