His career also includes senior leadership roles with Patina Restaurant Group, Kimpton Hotels, and sbe Hospitality. ... Salvino-Prada holds a Bachelor of Science from Johnson & Wales University, where he graduated magna cum laude, and has completed advanced training in Applied Agentic AI from Harvard University as well
By combining PerfectStay’s proven packaging technology with HBX Group's global hotel inventory and distribution scale, we strengthen our offering for clients looking to enter or accelerate in this market ... In addition, HBX Group and PerfectStay together power more than 55 white‑label websites offering hotel and dynamic package solutions to banks, loyalty programmes and consumer brands worldwide.
The combined entity will manage 35+ hotels across eight European countries blending investment expertise with operations. Orient Express Venezia opens in 15th-century palazzo. ... Hyatt Place Nanjing Xuanwu opened with 190 rooms in Jiangsu Province. The Usual Florence announced as art, design, and sustainability-focused hotel.
” He will share a hospitality-centered perspective on how hotel leaders stay grounded, optimistic, and effective in times of constant change. ... ” As the landscape of online reputation and social media rapidly evolves and AI becomes increasingly agentic, Smith and Lee will explore how hotels can stay visible, credible, and chosen in this
The Usual Hotels is positioning itself as one of Europe’s most sustainable hotel brands, with an ambitious plan to scale to around 20 properties in the next five years. ... It’s an approach that prioritizes adaptability over permanence, especially in a landscape where technology is moving faster than ever. AI plays a central role in that vision.
In this environment, growth is no longer linear or guaranteed. ... Japan and Hong Kong SAR show notable improvement in destination rankings in the post-pandemic period.
It ensures that what a hotel sells in its CRS is exactly what the traveler sees, preserving data and rate integrity at a massive scale and reducing the need for manual intervention. ... As the industry becomes more specialized, workflows are being fragmented: guest communication might live in the PMS, while pricing lives in the Channel Manager, and content is delivered via an AI storefront
, the hotel participates in exactly none of that upside. ... Most importantly, this allows the hotel to finally participate in the revenue generated beyond the room.
Founded in 2017 by Jessica Gillingham, Abode works with tech companies across hotels, short-term rentals and the serviced living sectors, with a focus on helping brands define categories, build long-term ... They must be credible, grouped in the right category, and discoverable in places where buyers make decisions.
Research Shows 70% of Hotels Report Guests Prefer Human Check-In Industry research shows 70% of hotels report guests still prefer human interaction for check-in and complex requests, despite AI systems ... The Danish AI hotel platform grew from 12 to 50+ hotels across five countries with backing from hospitality and tech veterans. European hotels achieve €69.3 GOP PAR in 2025.
to help respond to guest reviews, and something we call AI Visibility, which helps hotels appear in AI-powered search engines like ChatGPT, Claude, and Gemini—platforms that are increasingly replacing ... “Our main focus is to become the preferred AI platform for hotels in Scandinavia and to take Europe even more seriously.
Industry research shows 70% of hotels report guests still prefer human interaction for check-in and complex requests, despite AI efficiency gains. Last spring, I stayed at a hotel near a conference. ... The real questions are: Which problems AI is suited for, which it handles poorly, and whether the hotel industry has been too imprecise in its distinction.
Because this isn’t just semantics — it’s a fundamental shift in how work gets done in our industry. 99% of people using AI today are still using it as an assistant, tapping into maybe 1% of what AI can ... AI is getting very good at reasoning. But it still lacks physical grounding. In hospitality, that matters.
There’s some truth in there. If you use AI as a crutch, it will absolutely atrophy the muscles it replaces. But that’s not what I’ve been doing. ... The AI didn’t do the thinking. It made me do better thinking. This is the use case that gets overlooked in all the hype about AI productivity.
Friday revealed AI fundamentally reshaping how hotels collect and process guest intelligence. ... Properties investing exclusively in Google visibility miss travelers discovering hotels through TikTok videos, Perplexity AI answers, ChatGPT recommendations, and social platforms that didn't exist in
German hotel group Heimat-Liebe-Hotels implements Canary's mobile-first platform featuring Mobile Check-In and AI messaging to streamline operations while maintaining local authenticity. ... With Canary, Heimat-Liebe-Hotels is digitizing key touchpoints across the guest journey with Mobile Check-In, AI Guest Messaging, Dynamic Upsells and Digital Compendium.
We also continue to invest in advanced technologies and solutions to support effective commercial execution and maximize value for guests, owners and hotel teams. ... Currently, IHG operates more than 900 hotels in Greater China and continues to expand its presence in the region, having introduced 13 brands across the luxury & lifestyle, premium, and essentials segments
AI transforms hotel data collection from reactive reporting to predictive intelligence, unifying systems to anticipate guest needs and optimize revenue in real-time. ... Leadership Imperative: Culture Before Code Here’s the paradox: AI success in hotels isn’t about algorithms, it’s about alignment.
InterContinental Seattle's Les Clefs d'Or concierge explains how human judgment and relationships remain essential in luxury hospitality despite AI advancement. ... And in that sense, AI may actually make concierges more valuable, not less.
While there are around 74,000 monthly Google searches for “hotels in London”, there are 47,300 searches on TikTok and 28,100 on Perplexity for the same term, highlighting a growing shift in ... For those interested in learning more about the role of AI in hospitality, Access Hospitality is hosting a webinar on 14th May on how hotels can stay visible in the age of Intelligent Search.