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Supplier News Sales & Marketing

Pests Like Bed Bugs Rank Ahead of Cleanliness, Staff and Value as Travellers' #1 Hotel Booking Concern, Phocuswright Research Confirms

over an uncertified 5-star at the same price; 7 in 10 say they will pay more for a guaranteed safe stay Hospitality is entering a new phase in how travellers choose hotels. ... The data shows pests like bed bugs ranking as the concern at the time of booking, ahead of cleanliness, value and staff friendliness, in every market surveyed. 57% of US travellers, 55% in France and 53%

Valpas and Phocuswright
United States
Supplier News Technology

Hotel Indigo Bali Seminyak Beach Taps Canary To Elevate the Guest Experience With AI

SAN FRANCISCO, CA — Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that Hotel Indigo Bali Seminyak Beach has selected Canary’s AI-powered platform ... Daniel Mourad, General Manager, APAC at Canary Technologies With Canary's AI Guest Messaging in place, the resort responds to guests instantly in their language, maintaining a fast, personalized and seamless

Canary Technologies
Seminyak, Indonesia
HN Original
Interview Technology

Actabl wants AI that won't make things up

The word that didn't come up Normally the word AI turns up early in our conversations. This time it took a while. A few minutes in we pointed that out, and Jerimi liked it. ... What won't change In one of the HITEC sessions earlier that day, someone had flipped the usual question. Don't ask what will be different in five years, ask what won't have changed in five years.

Rob Bahl in conversation with Jerimi Ford
United States
Press Release Technology

Navan and Hilton to Co‑Create Hotel–TMC Direct Connect

Navan (NASDAQ: NAVN), the global AI-powered business travel and expense platform, today announced plans to launch an industry-first hotel–Travel Management Company (TMC) direct connection to modernize ... Dane Molter, SVP, Group Travel Marketplace, Navan The integration is enabled through Hilton-developed APIs, implemented and optimized in partnership with Navan’s travel marketplace platform: Booking API

Hilton
Supplier News Technology

How are Lighthouse's AI capabilities transforming hotel commercial strategy?

In this article we look at where AI in revenue management stands today, how Lighthouse moves past surface-level insight, and how Ernest, the AI workspace at the heart of the Lighthouse commercial operating ... The future of AI in commercial hospitality AI in hospitality, like other industries, began with generative AI that analyzed your data and summarized the results back to you.

Lighthouse
Ad Be seen. Be trusted.
Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.
Hospitality Net
HN Brief
Editorial Article

Loyalty Programs May Be the One Asset AI Agents Can't Take, the Application Layer Owns the Guest, Hospitality's Real Question Is Cultural Not Legal

The piece positions loyalty data as the chains' primary hedge against disintermediation in an agentic travel era. ... The argument lands alongside Pertlink's parallel piece, which frames the same dynamic from the technology side: AI value in hospitality accrues in the application layer around the PMS, where Microsoft,

Hospitality Net
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All you need is one.

Some call it a website with a booking engine built in. Some call it a booking engine with a website built in. We call it One.
Tambourine
HN Original
Interview Sales & Marketing

Shiji's Natalie Kimball: hotels can't outspend OTAs on AI, but they can still win on experience

She'd fill that gap with reviews, which she thinks could become one of the most valuable content sources in AI-driven discovery. ... She thinks user-generated content gets more powerful in an AI world, not less, because it's the real guest experience turned into bookable data.

Natalie Kimball, Vice President of Strategic Account Management for Horizon Distribution and Iceportal Content, Shiji
Podcast Sales & Marketing

Keeping an authentic voice when AI can’t read the room

Dina explains why emotional connection, not just amenities, has become the new standard for luxury travel, and why she believes AI will never replace the most important skill in hospitality: reading the ... I mean, for anybody to deny that AI is so important today and in marketing and in experience, anything that’s service-based would be ignoring a massive trend in front of us.

Karen Stephens
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Press Release Technology

Radisson Hotel Group launches hospitality industry-leading AI-powered real-time price matching technology

The new AI-powered feature automatically detects and matches lower third-party hotel rates in real time—eliminating manual claims, screenshots, and approval processes entirely, replacing the traditional ... Radisson Hotel Group has launched a leading AI-powered real-time hotel price matching technology, redefining how travelers book direct online.

Radisson Hotel Group
Opinion Article Markets & Performance

From Geopolitical Shock to Strategic Sovereignty—The Middle East Tourism Industry's "Hard Landing" and Resilience Reconstruction

Daily Losses : According to World Travel & Tourism Council (WTTC) calculations, Middle East tourism suffered daily losses of $600 million in visitor spending during the active conflict period. ... In stark contrast, hubs that built their success on international transit connectivity and discretionary leisure travel—Dubai's luxury shopping tourism, Abu Dhabi's cultural tourism, and regional business

Dr. Tong Yin
By Dr. Tong Yin, Founder and doctoral researcher, InsightBridge Global LLC
United Arab Emirates