Today at London Climate Action Week, the Travel Foundation announced an ambitious new initiative under the banner: Where Next? Big ideas for tourism's climate transition. The global NGO introduced four such "big ideas" that will form the basis of a global engagement and consultation process leading up to the COP30 UN Climate Summit in Brazil this November.
To KPI or not to KPI assumes that metrics are the lever. But in real estate and hospitality, the real lever is sequencing. We don't have a KPI problem, we have a decision logic problem. KPIs are just the output of upstream workflows. Yet in 2025, asset upgrades still rely on fragmented, manual processes that break long before reliable data is even available. We have seen how KPIs can backfire, especially when short-term metrics or legacy certifications are mistaken for long-term assurance. One of our clients proudly achieved BREEAM Excellent just a few years ago, only to now face an EPC E rating and a multi-million-pound retrofit bill. The upgrades were superficial, the certification held weight at the time, but the building is now non-compliant. KPIs weren't wrong: they were simply disconnected from science-based targets and emerging regulation. At SustainCRE, we are not optimising metrics. We are codifying the system logic that gets buildings upgraded faster, cheaper and with measurable yield. Think of it like a self-driving car. You feed it inputs — destination, weather, traffic — and the system determines the best path, recalibrates in real time, and gets you there more efficiently. The result? Optimised KPIs as a by-product:
If we want KPIs to reflect meaningful progress—not just numbers in a dashboard—we need to start at the top. That means rethinking how we incentivize leadership. Most hotel bonus structures are still tied exclusively to revenue. But what if hitting sustainability KPIs—like reducing waste, engaging local communities, or improving staff well-being—was also rewarded?
Share price and value are correlated to current and expected future profits, which can depend on decisions from governments with short term priorities who legislate for GDP growth as a solution to most of their problems. We should be pushing for a lasting global commitment to change the collective vision of success, and to accept that success shouldn't be measured in purely economic terms.
What do KPIs, certificates, and ESG ratings have in common? They're all tools we use to measure impact and performance. But can one metric, or even one system, capture everything at once? Probably not. As we navigate ESG reporting, the challenge isn't just what to measure, but how much, how specifically, and how meaningfully.
Looking for a guest souvenir that zips past the ordinary and straight into the heart? Here it is: our Xenyra charming wooden fridge magnet, playfully shaped like a cartoon electric tricycle, complete with an adorable horseman. Yes, it's as delightful as it sounds, and it's ready to add a unique sprinkle of joy and character to your guest experience. A miniature piece of art designed to bring a smile and a fond memory of their stay.
As you continue to innovate your guest experience with sustainable and stylish solutions, consider a crucial touchpoint for every traveller: the reliable identification of their belongings. We're proud to extend our expertise in premium plant-based leather to an item essential for smooth travel – our luggage tags.
As the world marks World Refugee Day tomorrow (on 20 June), Accor and Community Corporate are proud to announce a growing partnership dedicated to building more inclusive and human-centred workplaces across Australia. Together, the organisations are transforming lives through employer-led pathways that welcome, support and elevate refugee and migrant talent.
In a world where connection and community matter more than ever, Hilton has never been more committed to its founding purpose of spreading the light and warmth of hospitality. For more than 105 years, Hilton has believed that hospitality can – and should – be a force for good. That belief comes to life through Travel with Purpose, Hilton’s strategy to drive positive impact and deliver lasting value to the people, hotels and communities where we all live, work and stay. Travel with Purpose is good for business—enabling Hilton to grow responsibly while creating meaningful change. With the support of the Hilton Global Foundation, Hilton’s philanthropic arm, the hospitality leader is spreading the light and warmth of hospitality by unlocking opportunity for our people, creating more sustainable stays and building the resilience of communities around the world – all while operating at the highest levels of integrity, accountability and transparency.
At the Third United Nations Ocean Conference (UNOC3), tourism emerged as a major actor in shaping a sustainable and resilient ocean economy. With oceans under unprecedented pressure from climate change, pollution, and biodiversity loss, stakeholders from across the tourism sector met to launch new partnerships, align financing mechanisms, and scale up initiatives and action to regenerate marine ecosystems and support coastal communities.
As The Oberoi Group enters a new phase of growth, marked by exciting developments and a strong pipeline of hotel openings, it reaffirms its commitment to building a future anchored in sustainability. Elements by Oberoi, the Group’s holistic environmental and social responsibility framework, reflects a philosophy that has quietly shaped its ethos for decades and now takes centre stage as the company scales new heights.
During the EHL Open Innovation Summit in Lausanne, we spoke with Caty Batten, Co-founder and CEO at Intaconnected and The Nature of Business Lab, about how the hospitality industry can move beyond traditional sustainability and embrace a regenerative approach. Our conversation focused on the Net Positive Hospitality Pathway, a practical tool for building resilience and long-term value, and why regeneration must become the new standard for climate, nature, and people.
At the EHL Open Innovation Summit, we had the opportunity to speak with Ásta Kristín Sigurjónsdóttir, CEO of the Iceland Tourism Cluster, and Milena S. Nikolova, Ph.D., Chief Behavior Officer and Co-founder of BehaviorSMART. Our conversation explored how artificial intelligence might transform the way we plan and experience travel, how technology must be used with behavioral insight to enhance rather than diminish hospitality, and why the industry must rethink success in terms of community well-being—not just business outcomes.
Companies face rising exposure to the physical impacts of climate change, which comes with big financial costs — potentially $25 trillion by 2050 for the world’s largest companies under a medium climate change scenario (SSP2-4.5), according to analysis by S&P Global Sustainable1. Our data shows that many large companies globally have yet to create climate adaptation plans to build resilience to these hazards: only 35% of companies in our analysis have an adaptation plan.
The GBTA Foundation, the cause-led arm of the Global Business Travel Association (GBTA), just unveiled its Sustainable Business Travel Transition Pathway yesterday at the GBTA Sustainability Summit, which gathered over a hundred travel leaders and sustainability experts from all sides of the industry in Washington, D.C.
Accor, the largest hotel operator in New Zealand, returns to MEETINGS 2025 with an expanded portfolio, fresh experiences, and renewed commitments to environmental excellence. With several exciting new openings and standout properties across Aotearoa, Accor continues to shape the future of meetings and events through meaningful design, elevated experiences and responsible hospitality.
During the EHL Open Innovation Summit, we had the pleasure of speaking with Nelson Ole Reiyia, CEO and Co-founder of Nashulai Maasai Conservancy. Our conversation explored how technology, particularly AI, can be used to enhance hospitality without losing its human soul, and why the future of travel lies in genuine partnerships with local communities, not just surface-level consultation.
During our time at the EHL Open Innovation Summit, we caught up with Mohammed Marghalani, Chief of Franchised Assets Operations at Dan Company, to discuss how regenerative hospitality can transform the connection between agriculture and tourism. Our conversation explored why farm-to-table needs purpose, not just marketing, and how Dan is helping local farmers deliver authentic, high-quality products directly to guests, creating a hospitality experience that is as ethical as it is enriching.
What if ‘social’ wasn’t just a buzzword but a strategic redefinition of what businesses aim to achieve? In a world facing increasingly complex challenges, from social inequality to environmental challenges, social entrepreneurship is inspiring a shift in how entrepreneurs and organizations pursue positive social impact.
As part of the Travel for Good program, through which Meliá Hotels International defines its responsible business strategy, the Meliá Hotels & Resorts brand reinforces its environmental commitment.
Novotel, a global hospitality leader with a firm commitment to ocean preservation, is delighted to announce the signing of a landmark partnership with global traceability company, Seafood Souq. The partnership will see the implementation of a Seafood Souq (SFS) Audit across 19 Novotel properties in the Gulf Cooperation Council (GCC) region.