Posadas COO Enrique Calderon discusses the company's 200+ hotel portfolio, a 30-hotel pipeline, 25 new proprietary experiences, and why Mexico's domestic leader consistently outperforms global chains.
Jason Zvatora discusses OUTRIGGER's focus on place-specific cultural experiences, balancing family and romance guests, and prioritizing total revenue over room revenue alone.
“RoomPriceGenie launches Revenue Intelligence with 15 PMS partners, embedding pricing solutions directly in hotel management systems to support more accurate, revenue-led operational decisions.
Paathz CEO argues hospitality's talent crisis stems from fragmented recruitment systems, not actual shortage, proposing industry-specific platforms over generic tools.
Valpas technology prevents bedbugs in real-time and provides verified cleanliness data that ChatGPT can now access for hotel recommendations.
Klaus Kohlmayr discusses AI trust challenges and the evolving role of revenue managers in hospitality technology.
Apaleo's founder demonstrates live hotel booking through ChatGPT, with 15-20 hotel groups already deploying AI agents in production.
Infor's David Poprawka argues hospitality must rebuild its data foundation before AI can succeed, showcasing AR proof-of-concepts for check-in and housekeeping.
TrustYou's CEO envisions moving from fragmented guest communication to unified conversational AI that maintains context across all channels and touchpoints.
Journey executives explain how hotels can generate 50% of revenue from non-room sources by treating experiences as bookable inventory rather than add-ons.
Stripe's James Lemon discusses payment infrastructure challenges in hotels and why AI booking technology is more complex for travel than retail.
Aven Hospitality's Mark Hollyhead discusses how AI-driven search shifts booking from filling forms to expressing intent, requiring hotels to control their own representation.
Access Hospitality's Champa Magesh argues system fragmentation hurts guest experience more than data quality, coining the "toggle tax" for staff switching between platforms.
Access Hospitality's Navigator uses natural language AI to query unified hotel data, eliminating the need to toggle between multiple systems.
Cendyn's CEO and HOSPITALITY X Co-Founder discuss how social media evolved from brand awareness to direct conversion channel at ITB Berlin.
TRYBE CEO discusses their wristband-based contactless system for spas, arguing specialized software with strong integrations beats all-in-one platforms.
Dr. Willy Legrand discusses why 40 years of sustainability frameworks have failed to prevent environmental decline and explores regenerative tourism as a transformative alternative.
VenueSuite announced demand-based pricing for meetings and events, applying room revenue management logic to meeting spaces with early results showing increased bookings on lower-demand dates.
Markos Chaidemenos explains how Canaves Collection balances family leadership, environmental restraint, and operational discipline to create distinctive luxury experiences on Santorini.
Colliers' Owens discusses how Covid shifted investment focus to experiential destinations, while tighter capital markets require owners to balance performance recovery with higher financing costs.
Namron Hospitality did not start as a conventional hotel story. "I do not come from a background of hospitality," Yves Naman told Hospitality Net, tracing his path from business school in Canada to Mexico, where he fell in love with the country’s creativity and the way people host. "We were really amazed by the level of hospitality," he said, describing being cared for by Mexican friends "like last time I was taken care of like that was when I was born and my mother had me in her arms."
Swire Hotels' managing director discusses the company's 'Houses, not Hotels' philosophy, expansion to 15-18 properties by 2030, and growth in Chinese domestic travel demand.
Vincent Ramelli, CEO of LodgIQ, has been at the forefront of hotel technology for decades. In his recent interview for Hospitality Net, he reflects on a career that spans the early days of the internet, the rise of online distribution, and now the integration of generative AI into hotel operations.
Hospitality Net recently had the opportunity to speak with Gordon Gurnik, COO of Hilton Grand Vacations, about the company's evolution, innovations, and future plans. Gurnik explained that Hilton Grand Vacations is a standalone public company closely affiliated with Hilton Worldwide, managing over 720,000 members across more than 200 properties worldwide. The company prioritizes team member investment to reduce turnover and maintain high service standards, supporting seamless guest experiences. Hilton Grand Vacations is positioned as the world's largest timeshare company, committed to evolving with market trends and delivering value through technology and memorable vacations.
