Worst of Travel Jobs Catastrophe Will Hit in Next Six Weeks
Coronavirus will cost the U.S. travel sector 4.6 million jobs by the end of April, according to updated analysis released Wednesday by the U.S. Travel Association.
Human Resources
Reduce Restaurant Theft With Better Onboarding And Reporting Practices
An extensive study of theft among restaurant workers was conducted recently by three researchers from the Olin Business School at Washington University in St. Louis. The results — based on transaction and theft data from 83,153 servers at 1,049 restaurants from 34 chains across 46 states in the U.S. over seven years — are a must-read for restaurant owners, managers and investors regarding theft prevention practices.
By Juliette Gust, Founder and President and of Ethics Suite, and a member, Cayuga Hospitality Consultants
Kimpton Hotels & Restaurants Celebrates 11 Years on FORTUNE 100 Best Companies to Work For® List
Today, Kimpton Hotels & Restaurants announced it was named the 10th best company to work for on the 23rd annual FORTUNE 100 Best Companies to Work For® list, which is compiled based on surveyed employee feedback of their workplace culture. Kimpton celebrates its 11th year on this acclaimed list, a testament to the brand's award-winning culture and dedication to putting its employees first. Kimpton continues to rank high among hospitality and restaurant companies, honored alongside brands known for their strong company culture, values and employee-driven initiatives.
How Do You Become the #1 Best Company to Work For? Ask Hilton – They Just Did It for the Second Year in a Row
Hilton (NYSE:HLT) has been recognized for its extraordinary workplace culture, earning the highest honor on the prestigious 2020 Fortune Best Companies to Work For® in the U.S. list for the second consecutive year. Hilton is the first and only hospitality company in history to achieve the No. 1 ranking, and to do so two years in a row. In its fifth consecutive year on the list, the global hospitality company joins a distinguished handful of companies to ever earn the top spot two years running.
AHLA Congratulates Hilton on Being Named #1 Best Place to Work
WASHINGTON - Chip Rogers, president and CEO of the American Hotel & Lodging Association (AHLA), today congratulated Hilton Hotels for being named the #1 Great Place to Work by Fortune Magazine and Great Place to Work. It is the second consecutive year Hilton has topped the 100 Best Companies to Work For® list, a first for a non-tech company. They are joined by other leading hotel companies Kimpton, Hyatt, Marriott, and Four Seasons.
Hyatt Named to 2020 Fortune "100 Best Companies to Work For®" List by Great Place to Work®
Hyatt has been named today to the 2020 FORTUNE "100 Best Companies to Work For®" list, an annual ranking of companies with outstanding workplace cultures according to global research and consulting firm Great Place to Work® and FORTUNE. Hyatt has earned a spot on the prestigious list for seven consecutive years, ranking No. 28 this year.
Hilton Named to 2020 List of Best Workplaces™ in Retail and Hospitality in Canada
For the second consecutive year, Hilton (NYSE: HLT) is honoured for its outstanding workplace culture in Canada, with recognition on the 2020 list of Best Workplaces™ in Retail and Hospitality. This news comes just a few months after Hilton ranked #2 Workplace in the World by Fortune magazine and Great Place to Work™ with Team Members recognising the culture, benefits and travel perks as some of the reasons why Hilton is a great place to work.
ISHC Honors Marilyn Carlson Nelson with the Pioneer Award at ALIS
Under the leadership of Marilyn Carlson Nelson, Carlson became the first global travel and hospitality company in North America to sign the international Code of Conduct to protect children from sexual exploitation in the travel industry.
Expert Views (5)
Robert Reitknecht, Luxury & Boutique Hotel Consultant , HospitalityRenu
For the last decade or so, there's been a huge debate between man vs. machine in business. The way I see it, it's man and machine. When approached correctly, the two go hand-in-hand. Artificial intelligence (i.e. robotic process automation, machine learning) can perform tasks faster than any human can, yet people have the ability to express emotion in a way that technology simply can't.
Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
While digital and self-service options are growing in popularity, the stats and facts are still telling us that the old-fashioned human-to-human connection is still the number-one way customers like to connect for having their problems resolved.
Doug Kennedy, President of the Kennedy Training Network, Kennedy Training Network (KTN)
Indeed, it is the people that make the difference between one hotel and the next. Unfortunately, too many hotel companies have become so obsessed with "tech" that their leaders forget to focus on the "touch" part. The hotel tech providers have done an amazing job at pushing what I call the "Millennial Myth," that anyone born after 1980 has no personality, never wants to have human interaction and lives on their phone.
The Castell Project Releases Third Annual Women in Hospitality Industry Leadership Report
Officials of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry, today released the 2020 Women in Hospitality Industry Leadership report. Now in its third year, the report benchmarks the hospitality industry's performance in women's careers in leadership.
AETHOS Shares Assessment of Hotel CEO Pay and Performance in 2019
In his annual review of CEO compensation in the U.S. lodging sector, AETHOS Consulting Group CEO Keith Kefgen shares candid insights as a result of his most recent assessment."A year passes with the hotel industry having solid but unspectacular performance," shares Kefgen. "But what we did glean from last year's hotel industry performance is that 'big companies outperformed their smaller brethren, while REITs were on the sidelines."
By Keith Kefgen, Managing Director & CEO, AETHOS Consulting Group
IHG® Named a Best Place to Work for LGBTQ Equality for Sixth Straight Year
IHG® (InterContinental Hotels Group), one of the world's leading hotel companies, has earned a 100 percent score on the Human Rights Campaign Foundation's Corporate Equality Index (CEI) and been recognized as a Best Place to Work for LGBTQ Equality for the sixth year in a row. The Index is viewed as a significant endorsement of a company's efforts to promote LGBTQ equality in the workplace, with this year's report rating more than 1,000 companies across the U.S. for their non-discrimination policies; employment benefits; demonstrated organizational competency and accountability around LGBTQ diversity and inclusion; public commitment to LGBTQ equality; and responsible citizenship.
Oyo’s Global Downsizing Hits U.S. as One-Third of Staff Is Fired in Biz Model Shift
If the cliché "no pain, no gain" applies to disruptor Oyo, then the chain is clearly in the pain part of that equation. The brand has definitely taken a huge reputation hit that will play out for months. There are certainly positives in Oyo's renewed value proposition to many properties if the chain doesn't trip over itself.
Marin Management Founder and President John Manderfeld to Retire
Marin Management, Inc., a California-based hotel management company, has announced that its founder and president, John Manderfeld, will retire effective Aug. 31 after more than 50 years in the hospitality industry.
Too Busy to Text? Beekeeper Rolls Out Voice Messaging for Chats at ALIS 2020
Today at the Americas Lodging Investment Summit (ALIS) here, Beekeeper is launching a new push-to-talk feature for chats designed for hoteliers who are too busy to spend time manually typing out messages to their teams. Rather than using less secure consumer platforms like WhatsApp to record, share and receive voice messages, the new feature will enable hotel management and staff to communicate more quickly and efficiently while on-the-go.
Human Rights Campaign Names MGM Resorts International One Of The "Best Places To Work For LGBTQ Equality"
MGM Resorts International (NYSE: MGM) is proud to announce that it received a perfect score of 100 on the 2020 Corporate Equality Index (CEI), the nation's premier benchmarking survey and report on corporate policies and practices related to LGBTQ workplace equality, administered by the Human Rights Campaign (HRC) Foundation. MGM Resorts joins the ranks of more than 680 major U.S. businesses that also earned top marks this year.
Wyndham Destinations Receives Two National Honors Recognizing Its Culture of Workplace Inclusion
For the second year in a row, Wyndham Destinations (NYSE:WYND), the world's largest vacation ownership and exchange company, was awarded two distinguished national honors for its commitment to workplace inclusion and diversity.
HRC Recognizes Airbnb as One of the Best Places to Work for LGBTQ Equality
Since 2016, Airbnb has been recognized by the Human Rights Campaign (HRC) as a top workplace for the LGBTQ community, scoring a 100 percent on the organization's annual Corporate Equality Index (CEI). Airbnb is proud to receive the designation this year, joining more than 680 major U.S. businesses.
Wyndham Hotels & Resorts Named a Best Place to Work for LGBTQ Equality
Wyndham Hotels & Resorts (NYSE: WH) announced today that it received a perfect score on the 2020 Corporate Equality Index (CEI), a national benchmarking survey and report on practices related to LGBTQ workplace equality, administrated by the Human Rights Campaign Foundation (HRC). The honor marks Wyndham's second consecutive year earning a perfect score on the CEI, designating the company as a Best Place to Work for LGBTQ Equality every year since the company's inception.
This Union Defeated Airbnb. Now It’s Taking Aim at a New Target.
With the presidential campaign of Mayor Bill de Blasio foundering from the start, desperation mode hit early. He needed money, support — anything that might prolong his chances.