As Long As Guests Pay, Resort Fees Stay
Travelers may complain about resort fees when they see the final bill, but they're still paying them. To retain guest loyalty, hoteliers know they must provide demonstrated value for fees now more than ever.
News
Extended Stay America® Launches New Extended Stay America Select Suites℠ Brand
Extended Stay America launched today Extended Stay America Select Suites, a new extended stay brand. For value-conscious guests staying on average 30+ nights, the new brand offers more basic services and select amenities with the same apartment-like room design as the flagship Extended Stay America brand. At Extended Stay America Select Suites, guests only pay for what they need, resulting in deeper savings and extended value. For franchisees, the new brand delivers a value proposition of low costs and financial efficiency.
React Mobile Unveiling Hospitality’s Most Responsive, Reliable, and Self-Managing Panic Button Solution to CHLA, AAHOA Members in San Diego
As hoteliers assemble in San Diego Oct. 6 to discuss California’s tourism recovery, hotel staffing challenges, and the guest journey during the Southern California Hotel Conference and Trade Show, React Mobile will be there to showcase its latest version 2.0 employee safety solution that delivers the fastest response times, highest panic button reliability and beacon location accuracy to hotels. With more focus being placed today on improving the employee experience, the React Mobile team will be on hand to answer questions surrounding legislative compliance, device reliability, alert validation, and more.
Marriott International Debuts Its New Global Headquarters, Unveiling Technology and Design for an Intuitive Workplace
After six years of planning, design, and construction, Marriott International has opened its global headquarters in downtown Bethesda, Maryland. The 21-story, 785,000-square-foot, LEEDv4 Gold-certified building is the new workplace for corporate associates, supporting over 8,100 hotels in 139 countries and territories around the world.
Paging Business Traveler
At the Hotel Data Conference in August, there were several panel discussions focused on the state and return of business travel. The one that piqued my interest was not the one focused on “Bleisure” but a much more demurely titled “The return of business (transient) travel”.
By Eric Amador, Customer Success Manager, BirchStreet Systems
Choice Hotels Recognized Among Top Franchises for Diversity, Equity, and Inclusion by Entrepreneur
Choice Hotels International, Inc. (NYSE: CHH) has been recognized as a top franchise for Diversity, Equity and Inclusion by Entrepreneur magazine. The first-ever ranking conducted by the publication named Choice Hotels among the top 50 brands in the franchising industry who exemplify an enterprise-wide commitment to Diversity, Equity and Inclusion.
Emphasizing Indigenous Hotelier Education with Firecircle
Indigenous tourism is a burgeoning pillar within Canadian travel, growing at four times the pace of other tourism sectors and contributing more than $1.7 billion to the GDP from over 1,875 businesses (prior to the pandemic). And despite the crushing impact of the past two years, there is more interest than ever from Indigenous entrepreneurs to take their place in the Canadian hospitality industry. Supporting these ventures in turn presents lucrative opportunities for investors, brands and management companies.
By Larry Mogelonsky and Adam Mogelonsky
First Hospitality Relocates to Downtown Chicago Office to Support Company Growth and Development
First Hospitality, national hotel operations and development company, announces the official move of its headquarters from the Chicagoland suburbs to a state-of-the-art space in downtown Chicago to accommodate the company’s growing dynamic hybrid workforce.
Extended Stay America Continues Growth with Addition of More Than 100 Properties
Extended Stay America announced today that subsidiaries of ESH Hospitality, Inc. are converting more than 100 recently acquired WoodSpring Suites hotels to the Extended Stay America family of brands later this year.
Hilton Expands Global Headquarters in Fairfax County, Virginia Creating 350 New Jobs Over Next 5 Years
Yesterday, Governor Glenn Youngkin announced that Hilton (NYSE: HLT), the leading global hospitality company, will retain its headquarters in Fairfax County, including significant upgrades to its facility at 7930 Jones Branch Drive in McLean. Hilton will re-imagine its space to create an even more vibrant place to convene and collaborate, fully integrating technology into the office experience to meet the needs of today’s workforce.
Another Death - The Life of a Hotel Doctor
“He’s over there! I think it’s an emergency!” Emerging from the elevator, I did not want to hear this. Despite the impression left by television, cardiac arrests are usually fatal. Outside a hospital, about ten percent survive.
My Last Bad Check - The Life of a Hotel Doctor
A guest at the Hyatt had fallen ill and cancelled a flight. He had recovered, but the airline insisted on a doctor’s note before allowing him on board.
Over Half of Large-Company CEOs Agree That Reducing Business Travel Will Lead to Long-Term Losses
Key findings from a new survey reveal over half of large-company executives agree that reducing business travel may represent short-term savings but will bring long-term negative impacts on revenue.
The Occasional Surprise - The Life of a Hotel Doctor
A travel insurer asked me to see a lady in Mission Hills complaining of high blood pressure.
hihotels by Hospitality International Expands INNcentive Instant Rewards Program to Offer More Value and Savings
hihotels by Hospitality International, a recognized leader in franchising of conversion and new-build hotels for economy lodging, is pleased to announce the launch of its new and improved INNcentive Instant Rewards program. INNcentive members will enjoy greater value when staying at a hihotels brand and now have access to thousands of discounts and special offers from nationally recognized companies.
The Power of Three Hotels: Constructing One Collection
Combining two hotels in the same vicinity into one operation isn't a new concept. Hotels often do this as it makes a lot of sense, resulting in greater productivity, strategic advantages and greater efficiencies that a single hotel cannot provide on its own.
Move Over COVID, the Business Travel Industry Tackles New Considerations on its Continued Road to Recovery
There’s more on the minds of the business travel industry these days beyond COVID-19 when it comes to the sector’s continued recovery. The return of global business travel remains strong – this month a majority of global travel managers surveyed report their companies are allowing domestic and international employee travel, and travel suppliers continue to cite increased travel bookings from their corporate customers. Conference attendance is also back – stronger than in 2019 as an overall share of business travel budgets.
A Dog-Eat-Dog Business, Part 5 - The Life of a Hotel Doctor
I was attending a guest at Le Mondrian when there was a knock. The guest was not dressed, so I opened the door to find myself eye-to-eye with another doctor. I recognized him as one of the new concierge physicians eager to serve hotels, including mine.
A Treatment Better Than the Best - The Life of a Hotel Doctor
She had a fourteen hour flight to Australia, explained a woman with a thick French accent. Unfortunately, she had thrown her back out again. Would I come and give something to relax her muscles for that long journey?
The Glamorous Life of the Call Girl - The Life of a Hotel Doctor
The man who opened the door was past sixty, short, plump, balding, and tieless, wearing a rumpled suit which I suspected he’d put on to greet me. Across the room, wearing a bathrobe, a young woman sat on the bed, staring sullenly at the floor.