Latest News - Hospitality Net

October 19

Google AI Mode Books Hotels Now. Independent Hotels Lost Ad Visibility the Same Day. Independents Are 8x More Invisible to AI Than Chains.

Monday opened with Markus Busch on Google AI Mode booking hotels through 10 chains and OTAs in the US while a price-feed mandate ending September 30 cut independent hotel ad visibility, Terence Ronson's live agent tests finding Marriott, IHG, Accor, and Choice reach checkout while Hyatt and Hilton show inconsistent results, and Are Morch on a Barcelona study of 27,360 AI answers finding independents 8x more invisible than chains. ChatGPT Ads for distinctive hotels, longevity amenities in the guestroom, and three property signings opened the week.

Hospitality Net

Press Release Development

October 19

Sandpiper Hospitality Accelerates Growth Across the Country

Sandpiper Hospitality will add 12+ properties across the US within 90 days, adding four new brands including Homewood Suites and Hampton Inn to its extended-stay-focused portfolio.

Sandpiper Hospitality

United States

Opinion Article Sales & Marketing

October 19

ChatGPT Ads Give Distinctive Hotels a New Place to Be Discovered

A marketing consultant outlines how lifestyle and luxury hotels can use ChatGPT Ads, now live in 31 European markets, to reach travellers during the planning phase before a hotel search begins.

By Sébastien Felix, Founder, Influence Society

Opinion Article Sales & Marketing

October 19

Hotel distribution in 2026: Google still sends the guest

Google's AI Mode now books hotels through 10 major chains and OTAs in the US, while independent hotels lost ad visibility after Google's price-feed mandate ended September 30.

By Markus Busch, Editor/Publisher, hospitality.today

Opinion Article Sales & Marketing

October 19

When Guests Ask AI Where to Stay, Is Your Hotel in the Answer?

A Barcelona study of 27,360 AI travel answers found independents are 8x more likely than chains to be invisible to AI, with hotel websites supplying only 7% of what AI says about properties.

By Are Morch, Digital Transformation Coach for Hotels, Are Morch, AI Champion

Barcelona, Spain

Press Release Technology

October 19

HOSPA reveals HOSPACE 2026 programme with focus on commercial performance and hospitality’s changing workforce

HOSPA's HOSPACE 2026 conference, set for 12 November at the Royal Lancaster London, will cover finance, technology, revenue management, ESG, and workforce topics through panels, workshops, and a Gala Awards Dinner.

HOSPA

London, United Kingdom

Opinion Article Technology

October 19

Destination AI Highlights: What Changed in Just One Year with the Brands?

A year-over-year comparison across IHG, Hilton, Marriott, Hyatt, Wyndham and Choice shows brands have shifted from AI experimentation to scaled deployment in search, booking, and revenue management.

By Benjamin (Ben) Golson, Chief Operating Officer and Partner, Cogwheel Marketing & Analytics

Ad AI Hospitality

Ernest - Lighthouse's AI for hoteliers

"Just tell me why my weekend pickup dropped." With Ernest, now you can ask your commercial data anything, and act on the answer.

Lighthouse

Development Pipeline

October 19

Demolition to begin on second Cork Premier Inn following final approvals

Cork’s second Premier Inn hotel could soon be underway as the company behind the development gets the official go-ahead from Cork City Council to deliver the 174-room hotel.

Premier Inn

Cork, Ireland

Development Pipeline

October 19

IHG Hotels & Resorts Marks Debut in Luang Prabang with Holiday Inn Resort Luang Prabang Naluang Hill

IHG Hotels & Resorts (IHG), one of the world's leading hotel companies, today announced the signing of Holiday Inn Resort Luang Prabang Naluang Hill. Set to open in 2027, the resort will mark IHG's debut in UNESCO-listed Luang Prabang and expand the company's presence in Laos.

Holiday Inn

Luang Prabang, Laos

Development Pipeline

October 19

Minor Hotels Brings Anantara Retreats to India with Darjeeling Signing

Minor Hotels, a global hospitality leader with over 640 hotels, resorts and residences, has signed an agreement to manage Anantara Retreat Darjeeling Hills, the first Anantara Retreat in India. The 70-key property will open in 2031 within the Tindharia Tea Estate, an 849-acre plantation in West Bengal, creating a sanctuary where guests can enjoy luxurious accommodation amid pristine surroundings while the estate continues to operate as a working plantation.

Anantara

Cart Road, India

Press Release Technology

October 19

As AI Assistants Reshape Travel Discovery, AI Hospitality Alliance Releases Comprehensive Hotel AI Visibility Guide

AIHA has released a free Hotel AI Visibility guide covering KPIs, self-assessments, and AEO strategy to help hotels control how AI assistants represent their properties to travelers.

AIHA

United States

Opinion Article Food & Beverage

October 19

Enhancing the Dining Experience in Hotels: Strategies for Boosting Food and Beverage Revenues

A broad strategy guide covering ambiance, menu design, technology, upselling, loyalty programs, and sustainability to help hotels grow F&B revenues.

By Nasir Zahir

Opinion Article Technology

October 19

Are Hotels Closing Their Doors to AI Agents?

Independent live tests using Claude and ChatGPT found that Marriott, IHG, Accor and Choice allow AI agents to reach checkout, while Hyatt, Hilton and Wyndham show inconsistent results depending on the agent and route.

By Terence Ronson, Founder & Managing Director, Pertlink Limited

Opinion Article General Management

October 19

I Never Worked a Day in My Life

A 31-year hotel veteran reflects on a career spanning F&B, front desk, and finance across North America, arguing that the ability to make a difference is what makes hotel work feel effortless.

By David Lund, The Hotel Financial Coach, David Lund

Canada

Press Release Human Resources

October 19

TFE Hotels’ Academe Sets New Benchmark for Higher Education Pathways

TFE Hotels becomes the first hotel group in Australia and New Zealand to have its internal leadership programs accredited for university credit across eight institutions, with 86% of recent graduates promoted.

TFE Hotels

Australia

Opinion Article Wellness & Wellbeing

October 19

The Biggest Opportunity for Longevity Amenities at Hotels Is in the Guestroom

Opinion piece arguing that guestrooms, not spas or gyms, are the highest-impact and most scalable venue for longevity amenities, with practical guidance on outcomes, business models, and phased capex deployment.

By Adam Mogelonsky and Larry Mogelonsky

Opinion Article General Management

October 19

Why the Best Hospitality Leaders Plan for What They Can't See Coming

A hospitality executive shares 10 operational principles for delivering luxury service, arguing that preparation, information-gathering, and vendor coordination matter more than premium pricing.

By Denise Reid, Event Planning Manager, Hyatt

Case Study Technology

October 16

Answering Every Call and Eliminating Lobby Lines at The Gale Miami

The Gale Miami replaced paper registration cards with Canary Technologies' suite of tools, cutting check-in time from minutes to seconds and consolidating guest messaging into a single channel.

October 16

Terence Ronson's Q4 Playbook: Four Things That Matter Now, The New Luxury Is Certainty, 500 Leaders Signal AI Has Moved from Experiment to Operation

Friday brought Terence Ronson's self-audit of 84 pieces yielding a four-move Q4 framework, Muhammad Tanveer on reliability as the new commercial premium in an AI-commoditized world, and Benjamin Golson's Destination AI 2026 takeaway that 500 hospitality leaders signaled the shift from AI experiments to live operational deployment. Fabian Bartnick on RM's comparison problem, Paul Forciniti on kitchen systems over chef talent, and seven property announcements closed the week.

Hospitality Net

Opinion Article Food & Beverage

October 16

Before You Replace Your Executive Chef, Look at the Kitchen They Inherited

The article argues that hotels misattribute restaurant underperformance to chef quality when the root cause is undocumented systems, unclear accountability, and structural gaps that any new hire will inherit.

By Paul Forciniti

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Technology Yesterday

North Beach Village Resorts brings nine boutique hotels together on Cloudbeds’ unified platform

North Beach Village Resorts deployed Cloudbeds across nine Fort Lauderdale boutique hotels, consolidating PMS, channel management, operations and payments into one platform for a 390-key collection.

Cloudbeds

Fort Lauderdale, Florida, United States

Technology Yesterday

Customer Alliance and Cloudbeds Partner to Elevate Guest Experience and Automated Reputation Management for Global Hoteliers

Customer Alliance integrates with Cloudbeds PMS to automate post-stay surveys, review collection on Google and TripAdvisor, and real-time feedback alerts via the Cloudbeds Marketplace.

Cloudbeds

Technology Yesterday

Inn-Flow Appoints Lokesh Seth as CEO to Accelerate Growth and AI-Powered Innovation in Hospitality

Inn-Flow names Lokesh Seth as CEO to drive growth and AI development; founder John Erhart moves to Executive Chairman, staying involved with customers and operators.

Inn-Flow

United States

Technology Yesterday

IDeaS to Convene Third Resorts Revenue Council as Resort Operators Accelerate Commercial Strategy Evolution

IDeaS will host its third Resorts Revenue Council on Feb. 10, 2027, in Sharm El Sheikh, Egypt, gathering resort commercial leaders to shape future innovation in resort revenue management software.

IDeaS

Sharm El Sheikh, Egypt

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