Supercity Aparthotels opens Micklegate in York: a new standard for flexible city stays
Supercity Aparthotels has opened its ninth property, Micklegate, in the heart of York city centre.
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What Great Musicians Can Teach Us About Customer Service
Using a music analogy, Shep Hyken maps five customer journey phases from uncertainty to amazement, arguing consistent experiences turn first-time buyers into loyal fans.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Aleph Hospitality Expands Portfolio with Management Contract for Crowne Plaza Multan
Aleph Hospitality, the largest independent hotel management company in the Middle East and Africa, has signed a hotel management agreement with Serene Tower PVT Ltd for the Crowne Plaza Multan in Pakistan, reinforcing the company’s strategy of expanding its global footprint across rapidly growing travel markets.
Four Seasons Resort Peninsula Papagayo, Costa Rica Unveils New Enhancements to Elevate the Guest Experience
Four Seasons Resort Peninsula Papagayo, Costa Rica is elevating the guest experience with a comprehensive enhancement project set to debut in late 2026. Reflecting the evolving needs of modern travellers, the design-driven evolution thoughtfully elevates how guests stay, dine, and gather across the resort.
lyf Chinatown Singapore Officially Opens with Community-Driven Experiences Rooted in the District's Heritage
The Ascott Limited (Ascott) has officially opened lyf Chinatown Singapore, its fifth lyf-branded property in the country. Bridging old and new, the 90-key property spans a row of conserved shophouses and a new build, honouring the area's heritage and its long-standing ties to the Chulia community while delivering lyf's signature experience-led social living. Through curated local collaborations, community-led recommendations and cultural touchpoints spanning all five senses, lyf Chinatown Singapore serves as a placemaker that connects guests with the district's living culture.
Destination By Hyatt brand debuts in Uzbekistan with the opening of Beldersoy Resort and SPA
Hyatt Hotels Corporation (NYSE: H) today celebrated the opening of Beldersoy Resort and SPA, which blends a wellness focus and authentic Uzbek heritage with warm hospitality standards. As the first premium mountain resort and the first Destination by Hyatt branded property in Uzbekistan, the opening reflects a significant milestone for the brand in one of the world’s fastest-growing tourist destinations.[1]
Hacienda del Mar, member of The Meliá Collection, celebrates its grand opening with an evening inspired by the endless summers of the Mediterranean
Hacienda del Mar, member of The Meliá Collection, the latest addition to Meliá Hotels International’s exclusive collection of singular hotels, celebrated its official opening with an evening inspired by the Mediterranean lifestyle, bringing together nearly 300 guests, including well-known figures from the social and lifestyle scene such as Pepe Barroso, Helen Lindes and Jaydy Michel.
IHG Hotels & Resorts Expands Its Upper Luxury Presence in Greater China with the signing of Regent Chengdu
IHG Hotels & Resorts has signed an agreement with Newhope Real Estate to introduce the Regent brand to Chengdu, marking the brand’s debut in the city and further solidifying IHG’s luxury footprint across Greater China’s premier urban destinations.
Six Senses AMAALA opens between desert cliffs, lagoon waters, and the Red Sea coast
Six Senses AMAALA opens in July 2026, bringing the Six Senses way of life to a second remarkable setting in the Kingdom of Saudi Arabia, following Six Senses Southern Dunes, The Red Sea.
IHG Hotels & Resorts and Grupo Presidente Advance Development of the New InterContinental Presidente Mexico City Miyana
IHG Hotels & Resorts, in partnership with Grupo Presidente, continues to advance the development of InterContinental Presidente Mexico City Miyana, with its opening scheduled for the second half of 2026. This upcoming hotel will expand the presence of IHG's iconic luxury flagship brand in Mexico and further strengthen its luxury and lifestyle offering in one of the capital's most dynamic business and commercial districts.
Hospitality Leadership Isn't About Having More Skills, It's About Having the Right Ones
EHL's new Hospitality Leadership Skills Report, based on 40 years of research and interviews with 22 senior executives, identifies 30 sub-skills across four domains, with self-leadership as the non-negotiable foundation.
By Bianca Lüthy and Dr. Sowon Kim
Book the Restaurant, Then the Room: OpenTable Reveals the 2026 Top 100 Hotel Restaurants in America
OpenTable's 2026 Top 100 Hotel Restaurants list coincides with data showing hotel restaurant bookings by travelers up 13% YoY, plus an upgraded AI Concierge tool now live on its homepage.
Price the Signal, Not the Story
Using the England vs. Argentina narrative as a lens, the piece argues hoteliers must price from live booking data and pickup curves, not gut feel, reputation, or the story a date seems to tell.
By André Santos, Director of Hospitality Solutions EMEA, Duetto
Booking is scaling the machine that wholesales your rooms
Booking Holdings is unifying Booking.com, Agoda, and Priceline under a single B2B wholesale operation, giving it the ability to resell hotel net-rate inventory across bank apps, airline checkouts, and loyalty portals at scale.
By Markus Busch, Editor/Publisher, hospitality.today
Wilde Brings Extended-Stay Aparthotel to Amsterdam Noord This Autumn
Boutique lifestyle aparthotel brand Wilde continues its European expansion with the upcoming opening of Wilde Amsterdam Noord on 30 September 2026. Following openings earlier this year in Vienna and Lisbon, the property marks Wilde's debut in the Netherlands and its first location expressly designed as a true extended-stay destination, available for bookings of seven nights or longer.
Wilde Opens Aparthotel in Porto's Historic Clérigos District
Boutique lifestyle aparthotel brand Wilde continues its European expansion with the opening of Wilde Porto, Clérigos on 10 July 2026. Following openings earlier this year in Vienna and Lisbon, the property marks Wilde's second location in Portugal and brings its city-based sanctuary to one of Europe's most creative and culturally-rooted neighbourhoods.
Mangia’s Sardinia Resort Joins Autograph Collection Hotels, Marking a New Phase of International Development
Mangia's Hotels & Resorts announces the entry of Mangia’s Sardinia Resort to the Autograph Collection, effective from July 2026. The resort becomes part of the international Marriott Bonvoy portfolio, strengthening Mangia's growth and presence within the premium hospitality sector.
LiveStay Group launches construction of Punthill Bundoora in Melbourne’s growing northern corridor
LiveStay and The Noordenne Family Group have partnered to bring a new 92-key Punthill apartment hotel to Bundoora, with construction now underway on the project at 5–19 Janefield Drive, ahead of an anticipated opening in 2028.
Peregrine Hospitality Adds Hotel Yountville and Bardessono Hotel & Spa to Management Portfolio
Peregrine Hospitality adds two Yountville luxury properties, the 80-key Hotel Yountville and 65-key LEED Platinum Bardessono Hotel & Spa, to its U.S. management portfolio.
Omni Amelia Island Resort & Spa Completes Resort-Wide Transformation
Omni Amelia Island Resort & Spa today announced the completion of its more than $40 million resort-wide transformation, unveiling a fully reimagined oceanfront destination that blends coastal luxury with the distinctive character of Amelia Island.
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